Barton Watchbands provided a prompt refund when I made an incorrect purchase and ensured quick delivery when I selected and paid for the right product. Their response was kind and reliable. Email r... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve purchased their watch straps before and they’re great quality and have lasted years. Nicely packaged too. My recent order arrived in about a week which is quick considering I’m in the uk. On this... See more
Company replied
I bought watch bands from them. The band themselves are very high quality; especially the leather ones with quick release are beautiful and very easy to install. My order via USPS took something of... See more
Company replied
Initially, I was very disappointed to find my new band didn’t fit my watch and fussed about having to use pins from an older band. The problem? I ordered the wrong size. Joel contacted me after se... See more
Company replied
Company details
Written by the company
Shop hundreds of watch bands for thousands of watches. Leather, Silicone, Nylon, Canvas, Rubber, NATO Style & Quick Release Watch Straps. Many colors, lengths & widths. Exceptional service & guarantee. Common watchband widths including 16mm, 18mm, 20m...
Contact info
141 Payne Street , 75207, Dallas, United States
- (512) 410-8793
- info@BartonWatchBands.com
- www.bartonwatchbands.com
4.4
Excellent
252 reviews
Replied to 75% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Buyers Beware
Ordered a watchband 1st November, now on the way to 2 months later and still no watchband.
Do not order from this company.
17 December 2022
Unprompted review
Reply from Barton Watch Bands
Hi Nigel,
We sincerely apologize for the disappointing experience you've had with Barton Watch Bands and our failure to meet your expectations. As a small but rapidly growing business, we've been challenged by an unprecedented volume of orders. This caused delays in the ways we serve our customers, and we regret that.
If there is anything we can do to follow up on your issue, please send us a message at customerservice@bartonwatchbands.com so we can resolve it.
We're sorry this demanded more of your patience than expected, and are making new strides to improve with speedier, more attentive service. We value you as a customer and look forward to winning back your trust and your business.
Cory
Barton Watch Bands
The order for a band was placed on a…
The order for a band was placed on a Friday in November. It is currently 14 days after the order and there is no correspondence regarding where the band is in the process. The company stated that in 3-7 business days there would be an update, however there has been no communication.
I would not place an order with Barton.
25 November 2022
Unprompted review
Reply from Barton Watch Bands
We sincerely apologize for the disappointing experience you've had with Barton Watch Bands and our failure to meet your expectations. As a small but rapidly growing business, we've been challenged by an unprecedented volume of orders. This caused delays in the ways we serve our customers, and we regret that.
If there is anything we can do to follow up on your issue, please send us a message at customerservice@bartonwatchbands.com so we can resolve it.
We're sorry this demanded more of your patience than expected, and are making new strides to improve with speedier, more attentive service. We value you as a customer and look forward to winning back your trust and your business.
Cory
Barton Watch Bands
Better places to do business with than Barton's!
Placed an order for three watch bands / straps. Ten days later, not a peep from Barton's. I sent them a message, via their online assistance app, inquiring the status of my order. 18 hours later, I received an email claiming "someone should have contacted me much earlier." I was told that the reason for the delayed shipping was one watch band I ordered wasn't in stock and they don't know when they will get more. Funny, I had a friend immediately place an order for the exact watch band and his order was processed. I asked for a refund on the watch band not in stock. Five days later, still no word on the other two straps. Opened a case with PayPal (another "pain in the . . . .") and was told Barton's has over a month to respond. Almost 24 hours later, and true to form, Barton's didn't respond to the PayPal case file. I eventually received a refund from Barton's.
7 November 2022
Unprompted review
Reply from Barton Watch Bands
Jeff,
We sincerely apologize for the disappointing experience you've had with Barton Watch Bands and our failure to meet your expectations. As a small but rapidly growing business, we've been challenged by an unprecedented volume of orders. This caused delays in the ways we serve our customers, and we regret that.
If there is anything we can do to follow up on your issue, please send us a message at customerservice@bartonwatchbands.com so we can resolve it.
We're sorry this demanded more of your patience than expected, and are making new strides to improve with speedier, more attentive service. We value you as a customer and look forward to winning back your trust and your business.
Cory
Barton Watch Bands
Deleted Account with no notice
I went to purchase from Barton, having had ok experiences the past times a few years ago only to find they had deleted my account completely. No warning, no notice, just gone. Don't do business with companies that can't bother to have common courtesy to inform users if their accounts will be deleted after a certain period of time of inactivity. Will not ever be purchasing from this company again, far too many better and higher quality options out there.
20 November 2022
Unprompted review
Reply from Barton Watch Bands
Hi Shintsu,
We sincerely apologize for the disappointing experience you've had with Barton Watch Bands and our failure to meet your expectations. Deleting your account or order without notifying you is not how we do business and I have no idea why that happened. It never should have, so forgive us.
As a small but rapidly growing business, we've been challenged by an unprecedented volume of orders. This caused delays in the ways we serve our customers, and we regret that.
If there is anything we can do to follow up on your issue, please send us a message at customerservice@bartonwatchbands.com so we can resolve it.
We're sorry this demanded more of your patience than expected, and are making new strides to improve with speedier, more attentive service. We value you as a customer and look forward to winning back your trust and your business.
Cory
Barton Watch Bands
OMG I have never experienced more awful…
OMG I have never experienced more awful customer service in my life. The first few times I called and texted I had a question about the band I wanted and never got a response so I ordered the wrong size band and reordered a new one. I returned the one I didn't want and when I received the package wth the new watchband there was no watchband in it! I texted and called them at least 7 times and NO RESPONSE!!!! Finally yesterday someone called and I'm not sure what happened but I kept saying hello, hello, and they hung up very quickly. They didn't leave a msg. and didn't try to call back. I am furious so that's why I'm writing this review. I am still texting and calling them and hope they see this review and get in touch with me.
10 November 2022
Unprompted review
Reply from Barton Watch Bands
Hi Sharron,
We sincerely apologize for the disappointing experience you've had with Barton Watch Bands and our failure to meet your expectations. As a small but rapidly growing business, we've been challenged by an unprecedented volume of orders. This caused delays in the ways we serve our customers, and we regret that.
If there is anything we can do to follow up on your issue, please send us a message at customerservice@bartonwatchbands.com so we can resolve it. Your phone call to us sounds like a bad connection where our agent could not hear you. We would never hang up on a customer.
We're sorry this demanded more of your patience than expected, and are making new strides to improve with speedier, more attentive service. We value you as a customer and look forward to winning back your trust and your business.
Cory
Barton Watch Bands
Barton's response to delay in order…
Barton's response to delay in order processing was excellent. I have ordered about 4 times. Have come to accept their process prior to shipping. The quality of their products is worth it. They have responded professionally to any complaint I have had and owned the problem. Starting another order this week.
11 November 2022
Unprompted review
No Customer care, order never processed.
Even if they were not, they behave like scammers.
More than 1 months and I still don't know anything about my order.
Keep far away from them.
Update: I asked for a refund (since the order was never processed in almost 2 months) and they returned all my money very quickly. Only positive note in this story.
4 November 2022
Unprompted review
Reply from Barton Watch Bands
Hi Alvise,
We sincerely apologize for the disappointing experience you've had with Barton Watch Bands and our failure to meet your expectations. As a small but rapidly growing business, we've been challenged by an unprecedented volume of orders. This caused delays in the ways we serve our customers, and we regret that.
If there is anything we can do to follow up on your issue, please send us a message at customerservice@bartonwatchbands.com so we can resolve it.
We're sorry this demanded more of your patience than expected, and are making new strides to improve with speedier, more attentive service. We value you as a customer and look forward to winning back your trust and your business.
Cory
Barton Watch Bands
Worst company ever!!!
Worst company ever!!!
Avoid them!
After more than 4 months and 20 emails, I still didn't receive my 6 bands.
I want my money back!!!
3 November 2022
Unprompted review
Reply from Barton Watch Bands
Hi Valentino,
We sincerely apologize for the disappointing experience you've had with Barton Watch Bands and our failure to meet your expectations. As a small but rapidly growing business, we've been challenged by an unprecedented volume of orders. This caused delays in the ways we serve our customers, and we regret that.
Getting your money back as a refund should be no problem. Please send us a message at customerservice@bartonwatchbands.com so we can get that taken care of.
We're sorry this demanded more of your patience than expected, and are making new strides to improve with speedier, more attentive service. We value you as a customer and look forward to winning back your trust and your business.
Cory
Barton Watch Bands
Absolutely vacant of any service…
Absolutely vacant of any service culture. Ordered and items weren't despatched. I chased up after a week and said they'd be going out soon. Chased again a week later and was told they had been closed for a week and would be sending out all orders within a week. Chased a week later said items going out soon. After a month of chasing I cancelled my order. Complete waste of time.
28 October 2022
Unprompted review
Reply from Barton Watch Bands
Hi Caitlin,
We sincerely apologize for the disappointing experience you've had with Barton Watch Bands and our failure to meet your expectations. As a small but rapidly growing business, we've been challenged by an unprecedented volume of orders. This caused delays in the ways we serve our customers, and we regret that.
If there is anything we can do to follow up on your issue, please send us a message at customerservice@bartonwatchbands.com so we can resolve it.
We're sorry this demanded more of your patience than expected, and are making new strides to improve with speedier, more attentive service. We value you as a customer and look forward to winning back your trust and your business.
Cory
Barton Watch Bands
Avoid this company like plague
Avoid this company like plague. My order never reach me. Received tracking information without waybills, no way I can received my order. Raised up through emails but no help either
5 February 2022
Unprompted review
Reply from Barton Watch Bands
Hi William,
We sincerely apologize for the disappointing experience you've had with Barton Watch Bands and our failure to meet your expectations. As a small but rapidly growing business, we've been challenged by an unprecedented volume of orders. This caused delays in the ways we serve our customers, and we regret that.
We have made some big changes in our customer service department and warehouse to make sure we serve you better, as you deserve. If there is anything we can do to follow up on your issue, please send us a message at customerservice@bartonwatchbands.com so we can resolve it.
We're sorry this demanded more of your patience than expected, and are making new strides to improve with speedier, more attentive service. We value you as a customer and look forward to winning back your trust and your business.
Cory
Barton Watch Bands
If there were less than 1 star to give
If there were less than 1 star to give, I would... Are these people even in business? No way to reach them, emails to "customer service" go in the round file. Total clown show for an overpriced piece of rubber...
10 October 2022
Unprompted review
Reply from Barton Watch Bands
HI David,
We sincerely apologize for the disappointing experience you've had with Barton Watch Bands and our failure to meet your expectations. As a small but rapidly growing business, we've been challenged by an unprecedented volume of orders. This caused delays in the ways we serve our customers, and we regret that.
If there is anything we can do to follow up on your issue, please send us a message at customerservice@bartonwatchbands.com so we can resolve it.
We're sorry this demanded more of your patience than expected, and are making new strides to improve with speedier, more attentive service. We value you as a customer and look forward to winning back your trust and your business.
Cory
Barton Watch Bands
paid for my straps over a month, nothing happens
paid for my straps for over a month, and no update. Email customer service asking for update, got no replies. Got frustrated and asked for refund, no replies. I am disappointed in their customer service and logistics arrangement, and will not go with Barton again regardless of how good they think their product is. No customers deserved to be treated like this.
10 October 2022
Unprompted review
Reply from Barton Watch Bands
Hi Chris,
We sincerely apologize for the disappointing experience you've had with Barton Watch Bands and our failure to meet your expectations. As a small but rapidly growing business, we've been challenged by an unprecedented volume of orders. This caused delays in the ways we serve our customers, and we regret that.
There have been some big changes in our customer service department. If there is still anything we can do to follow up on your issue, please send us a message at customerservice@bartonwatchbands.com so we can resolve it. I want to make sure you have your order or a refund.
We're sorry this demanded more of your patience than expected, and are making new strides to improve with speedier, more attentive service. We value you as a customer and look forward to winning back your trust and your business.
Cory
Barton Watch Bands
Beware they are scammers
Beware they are scammers: the first purchase is gone (very slow shipping). With the second, the order placed (of which I have the number, and which was paid for) is non-existent in their tracking system. They do not respond to emails. And the 'Contact Us' page is useless: when you press 'Send' nothing happens.
Trustpilot claims that it will send this review to info@... but this e-mail address no longer exists.
7 October 2022
Unprompted review
Reply from Barton Watch Bands
Hi Luigi,
We sincerely apologize for the disappointing experience you've had with Barton Watch Bands and our failure to meet your expectations. We are not scammers, I assure you. Just a bunch of folks working hard to catch up with an abundance of orders.
As a small but rapidly growing business, we've been challenged by an unprecedented volume of orders. This caused delays in the ways we serve our customers, and we regret that. But we have made big changes in our customer service department, and we want to make sure every customer gets their order to their satisfaction.
If there is anything we can do to follow up on your issue, please send us a message at customerservice@bartonwatchbands.com so we can resolve it.
We're sorry this demanded more of your patience than expected, and are making new strides to improve with speedier, more attentive service. We value you as a customer and look forward to winning back your trust and your business.
Cory
Barton Watch Bands
1 month for an incomplete delivery
1 month for an incomplete delivery. Customer service is non existent. They ignore any emails sent. Don't bother ordering from this company.
Update March 7th 2023
"We're sorry this demanded more of your patience than expected" This is an unappreciated comment. It seeks to shifts the blame to me the customer for my "lack" of patience.
Let me break down my previous review. It was 1 month on no contact from Barton since the day the item was estimated to have arrived. Multiple attempts at contact were made. Finally, a response and my shipment is on its way. Only to arrive missing a strap. Guess what? No response from customer service again. Repeated emails asking for a follow up on the item, letting them know I would accept a substitution should that particular item be out of stock, or just a straight up refund. Another month of talking to the void goes by. Only when I mentioned if I did not hear soon I would do a charge back through my credit card company did I get a response. A refund, that was under a dollar short of what I had originally paid for the strap. But I was glad to be done with it all.
For those wondering what I thought of the straps I actually received, they were underwhelming. I would likely not return to purchase even if the service was flawless.
"please send us a message at customerserviceXbartonwatchbands.com so we can resolve it." This response is 7 months later. Which shows how long the service can take. And all it offers is to direct me back to the unanswered inbox of Barton Watchbands.
To anyone reading. Don't waste you time.
31 July 2022
Unprompted review
Reply from Barton Watch Bands
Hi Thomas,
We sincerely apologize for the disappointing experience you've had with Barton Watch Bands and our failure to meet your expectations. As a small but rapidly growing business, we've been challenged by an unprecedented volume of orders. This caused delays in the ways we serve our customers, and we regret that.
We have made some big changes in our customer service department and warehouse to make sure we serve you better, as you deserve. If there is anything we can do to follow up on your issue, please send us a message at customerservice@bartonwatchbands.com so we can resolve it.
We're sorry this demanded more of your patience than expected, and are making new strides to improve with speedier, more attentive service. We value you as a customer and look forward to winning back your trust and your business.
Cory
Barton Watch Bands
Order not received
Ordered a month ago, still waiting for the item.
EDIT: Item eventually arrived, but the time it took is ridiculous.
9 September 2022
Unprompted review
Perfect Bands, good Service
The bands are very nice quality and i‘m fully satisfied. After problems with UPS i got very fast response and friendly help by their customer support (Tina 👍). Shipping to Germany was about one month but everything went well.
4 September 2022
Unprompted review
Never delivered. No response from emails.
I ordered a watch strap from Barton Watch Bands six weeks ago. I received tracking information which tells me nothing. I never received the product.
Their 'customer services' don't reply.
Avoid this company!
11 August 2022
Unprompted review
Reply from Barton Watch Bands
Hi Rupert,
We sincerely apologize for the disappointing experience you've had with Barton Watch Bands and our failure to meet your expectations. As a small but rapidly growing business, we've been challenged by an unprecedented volume of orders. This caused delays in the ways we serve our customers, and we regret that.
Am I to understand that you never got your order? We have made some big changes in our customer service department and warehouse to make sure we serve you better, as you deserve. Please send us a message at customerservice@bartonwatchbands.com so we can resolve your issue if it still stands.
We're sorry this demanded more of your patience than expected, and are making new strides to improve with speedier, more attentive service. We value you as a customer and look forward to winning back your trust and your business.
Cory
Barton Watch Bands
Nonexistant customer service
Nonexistant customer service. Ordered a strap and paid extra for expedited 4 day delivery. 11 days later the strap still has not been delivered. Sent plenty of emails no response. Called the customer service number, no response just an automated answer for a reply within one week. After multiple attempts, emails, customer support requests eventually got through to someone who could not have been bothered. Whatever you do, DONT ORDER From their website, use amazon if you have to for the amazon protection.
Had a similar experience one year ago when I tried to contact them with some queries and whilst their website touts multiple methods to contact/receive support, none were ever answered even a year later.
This reaffirms that this level of nonexistent customer service is consistent and standard and the brand is least concerned with improvement.
Edit: the fact that it took their customer service only 8 months to reply as below 👇 is evidence enough of what to expect however I suppose any reply at all is better than previous experience so perhaps there’s hope yet. Shame though as the straps themselves are pretty decent.
11 July 2022
Unprompted review
Reply from Barton Watch Bands
Hi Aroosh,
We sincerely apologize for the disappointing experience you've had with Barton Watch Bands and our failure to meet your expectations. As a small but rapidly growing business, we've been challenged by an unprecedented volume of orders. This caused delays in the ways we serve our customers, and we regret that.
We have made some big changes in our customer service department and warehouse to make sure we serve you better, as you deserve. If there is anything we can do to follow up on your issue, please send us a message at customerservice@bartonwatchbands.com so we can resolve it.
We're sorry this demanded more of your patience than expected, and are making new strides to improve with speedier, more attentive service. We value you as a customer and look forward to winning back your trust and your business.
Cory
Barton Watch Bands
Replacement Watch Band leads to Spammed Inbox
I ordered a replacement watch band. It wasn't clear what currency the site was in so I ended up paying a lot more than I intended for the watch band, I thought it was an Australian micro site because of the link I took to get to it. I was charged in USD so it ended up being quite expensive. As soon as I completed the order the spam emails started, sooooo many of them. It is really annoying and they don't make it clear on the subscriber options to only receive order updates, so if I unsubscribe will I still get notifications on my order? How can I share how great my life is now with a Barton watch band if I don't even have the product yet? Honestly you'd think they were curing cancer or something the way they bang on about how great your life is going to be if you had one of their products. Still waiting on the watch band for three weeks now, better be perfect when it gets here.
15 June 2022
Unprompted review
Incomplete orders and ghosting customers
Ordered 2 straps from them, only received one in the shipment. Could not contact them in any form, tried all of the usual channels, email, web form, phone, text... nothing. DO NOT ORDER FROM THEM.
30 May 2022
Unprompted review
Reply from Barton Watch Bands
Hi Vincent,
We sincerely apologize for the disappointing experience you've had with Barton Watch Bands and our failure to meet your expectations. As a small but rapidly growing business, we've been challenged by an unprecedented volume of orders. This caused delays in the ways we serve our customers, and we regret that.
We have made some big changes in our customer service department and warehouse to make sure we serve you better, as you deserve. Am i to understand you never received your second band? That's unacceptable. So please send us a message at customerservice@bartonwatchbands.com so we can resolve this.
We're sorry this demanded more of your patience than expected, and are making new strides to improve with speedier, more attentive service. We value you as a customer and look forward to winning back your trust and your business.
Cory
Barton Watch Bands
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