Very informative staff and went out of their way to help. Some detail's were missing on fixings on the website which could be a simple fix, but your staff phoned the manufacture to address the ques... See more
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Review summary
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What people talk about most
Reviews shaping this summary
As I didn't know what was right for our driveway the help and guidance by the staff at Barriers Direct was most invaluable. From ordering to fitting the post the whole process was smooth. We've got... See more
Company replied
Very helpful customer service team. Placed an order, realised we'd ordered the wrong thing and they were very happy to cancel and rearrange to meet our needs. Friendly and helpful throughout. We'... See more
Company replied
I ordered some barriers for a car park. I made a mistake and did not order enough bolts, they contacted me the next day to let me know and arranged for the extra bolts to be added to my order. When... See more
Company details
- Security Equipment Store
- Construction Equipment Supplier
- Safety and Work Wear Store
- Safety Equipment Supplier
- Security System Supplier
About Barriers Direct
Written by the company
What We Do
Founded in 1997, Barriers Direct was one of the first to market selling own-branded security barriers online and now stands as one of the UK’s industry-leading e-commerce suppliers of security and safety management product.
Experts in Safety and Security Products
Whether you're looking to secure your property, plan an event or create a boundary between pedestrians and vehicles, our huge range of over 20,000 high quality products include bollards, barriers, bike stands, street furniture, workplace equipment and more make us the ideal choice for customers in industrial, residential, commercial and public sectors. Whatever your budget or situation, we have the perfect safety solution to fit your needs.
We also offer FREE delivery
on all products sold within Great Britain and at least 1 year's warranty offered as standard, giving you peace of mind.
Barriers Direct is also proudly an ISO 9001:2015 certified company; quality and professionalism are at the heart of our operations. We are committed to giving our loyal customers the best service possible by consistently learning and developing our business. From continually implementing new processes to expanding our product range, we strive for excellence at Barriers Direct.
Making a DifferenceWe are also proud donors to the Prince's Trust Enterprise charity, the UK's leading youth charity which helps vulnerable young people between the ages of 11 and 30 who are unemployed, struggling at school or facing the risk of exclusion, to get their lives back on track. So when you buy from us, you are helping make a difference to young people's lives, too.
Contact info
Unit 18, New Horizon Business Centre, CM19 5FN, Essex, United Kingdom
- 0800 028 8010
- support@barriersdirect.co.uk
- www.barriersdirect.co.uk
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 64% of negative reviews
Typically replies within 2 weeks
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Poor quality
Poor quality, broken section of barrier and scratched on arrival.
Delivered to the wrong address and we had to collect from there.
1 June 2026
Fast efficient delivery of product
Fast efficient delivery of product. Would recommend Barriers direct.
4 June 2026
Reply from Barriers Direct
Fantastic news, thanks for taking the time to leave us a 5* review! Much appreciated.
Good prices good products and great…
Good prices good products and great delivery, Thank you
3 June 2026
Delivery Date Not Fulfilled
Order was placed online for delivery Tuesday. Waited all day, called Barriers Direct at 4pm to be told it was in transit due for delivery by 6pm. Waited until 6.30pm. No delivery. Email issued to Barriers Direct no reply.
Confirmation of dispatch was received in the early hours of the morning. Barrier eventually arrived on the Thursday. No response to any emails sent.
Barriers Direct - Please don't take orders and quote delivery dates you can't fulfill.
Don't tell customers its in transit when it's clearly not
Courtesy to respond to customers emails
4 June 2026
Reply from Barriers Direct
Thank you for your feedback. We're sorry to hear about the frustration caused by the delay to your delivery.
We would like to clarify that we would never knowingly provide misleading information regarding an order's status. At the time of your call, we were advised by the courier that the shipment was in transit and scheduled for delivery that day. Unfortunately, once an order has been collected and is with the courier, we are reliant on the information they provide and, in this instance, the delivery did not proceed as expected.
We appreciate that the delay from Tuesday to Thursday was disappointing, particularly after you had planned around the original delivery date. We also apologise if you did not receive a timely response to your emails during this period.
While we work hard to meet our quoted delivery schedules, there are occasions when courier networks experience delays that are beyond our direct control. We understand your concerns and will use your feedback to review both our communication processes and how we update customers when courier delays occur.
Thank you for bringing this to our attention.
Well considering im still waiting on my…
Well considering im still waiting on my delivery and its been cancelled everyday since Tuesday how can I rate it any higher. Cannot even contact FedEx who they use as a courier as im not the sender
1 June 2026
Reply from Barriers Direct
We're very sorry for the delay here - on investigating, it appears an address line was omitted from your delivery address which caused the delay in the courier finding you. This is due to be delivered today for you however.
Friendly polite staff sorted my order…
Friendly polite staff sorted my order very quickly and delivered the next day perfect
22 May 2026
Reply from Barriers Direct
Thanks for the kind review, I'm pleased to hear you are happy with the service. We hope to see you again soon at Barriers Direct.
Slow response on email support
Slow response on email support
Stock showing in stock and not
One member of customer support helpful
But service not good enough
29 May 2026
Reply from Barriers Direct
Thank you for your feedback. We are sorry to hear that you were disappointed with your experience. When you reported that items were missing from your delivery, we immediately contacted the supplier to investigate and provided you with their findings as soon as we received them. We also continued to follow up on the matter after you advised the items could still not be located. We understand your frustration regarding the stock availability issue and appreciate that this added to your dissatisfaction. While we regret that we did not meet your expectations on this occasion, we thank you for recognising the efforts of our customer support team and value your feedback as we continue to improve our service.
Excellent service and prompt delivery
29 May 2026
Reply from Barriers Direct
We're pleased to be of assistance, Nick. Thanks for taking the time to review us.
Reply from Barriers Direct
Great to hear, thanks so much for the review!
Brilliant company to use
Brilliant company to use
Always bang on time from purchase to delivery- never a problem
Used and will again before anyone else
Well priced and excellent delivery service!
11 May 2026
Reply from Barriers Direct
Thank you for your review! We look forward to doing business with you again soon.
The contact with administration was…
The contact with administration was good
Our problem came when joining the final lower bolt, that the sections were VERY difficult to line up, it was managed finally with a strong clamp. Once in place the tree barriers look very good
26 May 2026
Reply from Barriers Direct
Many thanks for taking the time to leave us a review, we're really pleased to hear the administration and service was good, although sorry to hear that the assembly proved tricky. Glad that you are satisfied with the finished product!
Very helpful customer service team
Very helpful customer service team. Placed an order, realised we'd ordered the wrong thing and they were very happy to cancel and rearrange to meet our needs. Friendly and helpful throughout.
We've only just received the product, so no feedback on that yet, but it looks good to start with so we're hopeful!
13 May 2026
Reply from Barriers Direct
Glad to hear the team were able to help you out. Fingers crossed you're as satisfied with the product as well as the service! You know where we are if you need assistance.
Online, On Time, On Budget - do me a favour!
Ordered a Heavy Duty Hi-Vis Bollard, black with yellow stripes, sized 114 x 1000mm and got sent the wrong size. Rang up Customer Service and although they were extremely keen (and on the ball) to get the larger, more expensive bollard back, they are currently not at all bothered about getting the one that I ordered to me. I have workmen who need it at the start of next week so I have now rung four times, only to be told that both Racheal and Ellie are sending emails to the supplier but they are not answering them. Heaven forbid that (considering it is the Company's mistake) one of them picks up the phone and contacts the supplier direct! It is obviously beyond the wit of man, or at least the ability of Barriers Direct's Customer Service Department. "Online, On Time, On Budget" my backside!
14 May 2026
Unprompted review
Reply from Barriers Direct
Thank you for your feedback. We are very sorry that you received the incorrect bollard and that the replacement process took longer than expected.
To clarify the circumstances, the incorrect item was supplied by the manufacturer, and as soon as we were notified on 18th May, our support team contacted the supplier the following morning and requested immediate dispatch of the correct bollard. We also arranged for collection of the incorrect item and provided the supplier with all information required to process the replacement.
While we understand your frustration, it is not correct that we were "not at all bothered" about supplying the replacement or that we relied solely on emails. As I can see from our logs, the team repeatedly contacted the manufacturer by both email and telephone throughout the process, with multiple members of staff actively chasing updates and requesting expedited action on your behalf. We also kept in regular contact with you whenever new information became available.
The supplier confirmed that the replacement bollard was dispatched on 22nd May. Unfortunately, the shipment was then delayed within the courier network, which was outside both our and the supplier's direct control. We continued to pursue updates from both the supplier and courier until delivery was finally completed on 28th May.
We fully appreciate that the delay caused inconvenience, particularly given the work scheduled on site, and for that we sincerely apologise. However, we do feel it is important to note that our customer service team worked continuously to resolve the issue, escalating the matter on numerous occasions and chasing both the supplier and courier throughout.
Thank you for bringing your concerns to our attention, and we are genuinely sorry that your experience fell short of the standard we aim to provide.
Great customer service and fast delivery
Great customer service on the phone and super speedy delivery with them being despatched on the same day and delivered the next day. would definitely use again.
18 May 2026
Reply from Barriers Direct
Fantastic to hear, we will be sure to let the team know. Thanks for the great review.
I ordered a barrier on the 1st of May…
I ordered a barrier on the 1st of May and it still has not been delivered, I've had multiple calls to this company and their delivery service and still no sign of the barrier. This company uses DX to ship their products and they're notorious for not actually delivering.
19 May 2026
Reply from Barriers Direct
Thank you for your feedback.
Firstly, we would like to apologise for the delays you experienced with your order. We fully appreciate that the delivery took significantly longer than the original estimated lead time and understand why this caused frustration.
However, we feel it is important to clarify the circumstances surrounding this order. When you contacted us regarding the delay, we immediately contacted the manufacturer to investigate and establish the status of the shipment. We subsequently discovered that the order had not yet been dispatched and pressed for an urgent resolution. The manufacturer then arranged shipment via DX, and we kept you informed of the updates provided to us throughout the process.
Unfortunately, further delays then occurred within the courier network. When it became apparent that part of the consignment was missing, we escalated the matter directly with both the manufacturer and DX, repeatedly chasing for updates and seeking confirmation of the whereabouts of the outstanding package. We also formally escalated your complaint and continued to provide updates as information became available.
We understand your comments regarding DX and recognise that the courier's performance fell below expectations on this occasion. However, the delays were not due to a lack of action from our customer service team. Throughout the process, we remained in regular contact with both the manufacturer and courier in an effort to resolve the issue as quickly as possible.
While we regret that the order took considerably longer than the estimated 7–10 working days to arrive, we are pleased that all four parts of the barrier were ultimately delivered and that the order was completed.
We sincerely apologise again for the inconvenience caused and thank you for your patience while we worked to resolve the issue.
Really impressed with ease of ordering…
Really impressed with ease of ordering and fast delivery. Quality products too
18 May 2026
Reply from Barriers Direct
Great news, we're pleased to hear this. Thanks so much for leaving a 5 star review.
Easy ordering system ,delivered on time…
Easy ordering system ,delivered on time as promised...will use again
18 May 2026
Reply from Barriers Direct
Fantastic news, thanks for the great review - we look forward to doing business with you again in future.
Reply from Barriers Direct
Thank you for your review! We look forward to doing business with you again soon.
Nice gate. Some small changes can make it much better.
Firstly, Barriers Direct worked very hard to help me. I love my gate. I have a few small issues and that's why it's not quite 5 stars, both with BD and the gate.
1. Barriers Direct SHOULD offer standard service to Northern Ireland. They went out their way for me, which I appreciate. But I had to organise it. I believe it should be a standard delivery option. I have proven it can be done and not too expensive. We are part of the UK, after all. Again, happy that BD worked with me to get it delivered.
The gate is great, but I'll list my issues:
1. Nothing to show what screws are what.
2. The bottom hinge rubs against the door, stripping the paint. With the weight, it is always going to bend slightly and rub. So I think more needs to be done to elevate that part of the door.
3. A video of how to fit would be handy.
4. Would be good to have some spare nuts and bolts. I had to refit the hinges twice (my issue) but needed to get more, because the plugs bent out of shape. The metal raw plugs should be swapped for plastic. They weren't very good.
5. The washers for the hinges onto the walls aren't big enough.
6. Caps on hinges, for me, aren't staying on. They keep.flicking off when gate is shut with slight force. I have tried everything.
That said, it's pricey, but it's a nice gate. It fits well. The measurements seem to have been accurate. I am at the limit though, but it's perfect.
15 May 2026
Disappointing
Made order online and was advised after a couple of days that delivery was ahead of schedule. Sadly, when the delivery was made it wasn’t what I had ordered. Had to email to Barriers Direct with a picture and phoned three times before getting any update on my order. Again, disappointingly, the emphasis seemed to be on retrieving the wrong item rather than delivering the correct item. The final outcome is still in obeyance as I still await the correct item.
15 May 2026
Reply from Barriers Direct
To clarify the circumstances, the incorrect item was supplied by the manufacturer, and as soon as we were notified of the issue on 18th May, our support team contacted the supplier the following morning and requested immediate dispatch of the correct bollard. We also arranged for collection of the incorrect item and provided the supplier with all the information required to process the replacement.
We understand why it may have appeared that the focus was on retrieving the incorrect item rather than supplying the replacement. However, the collection and replacement processes were being handled simultaneously. The supplier required the collection to be arranged as part of their error-correction procedure, while at the same time we were actively requesting dispatch of the correct bollard and chasing for confirmation of delivery dates.
While we appreciate your frustration at having to contact us several times for updates, it is not correct that we were unconcerned about resolving the issue. Our records show that multiple members of our support team were in regular contact with the manufacturer by both email and telephone throughout the process, repeatedly requesting updates, escalating the matter, and pressing for the replacement to be delivered as quickly as possible. We also passed on information to you whenever updates became available.
The supplier confirmed that the replacement bollard was dispatched on 22nd May. Unfortunately, the shipment was then delayed within the courier network, which was outside both our and the supplier's direct control. We continued to pursue updates from both the supplier and courier until the replacement was finally delivered on 28th May.
We fully appreciate that the delay caused inconvenience, particularly given the work scheduled on site, and we sincerely apologise for both the manufacturer's initial error and the subsequent courier delays. However, we do feel it is important to note that our customer service team worked continuously to resolve the issue, escalating the matter on numerous occasions and actively chasing both the supplier and courier throughout.
Thank you for bringing your concerns to our attention. We are genuinely sorry that your experience fell short of the standard we aim to provide and regret the frustration this situation caused.
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