Barrhead Travel  Reviews 

57,754
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 11,108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff members are extremely friendly, knowledgeable, and always ready to go above and beyond to answer questions. Travelers feel well looked after, noting that advisors listen carefully to their preferences without putting any pressure on them. Consumers also note how smooth and efficient the booking process is, whether they are planning cruises or last-minute holiday breaks. People truly appreciate the prompt communication across different channels and the reliable assistance provided every step of the way. Many individuals express eagerness to book their future trips through these dedicated professionals again.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting the friendly, professional, and... See more

Holidays

Users describe positive interactions with holidays, highlighting the helpful and knowledgeable staff who... See more

Service

Consumers find service to be positive, highlighting friendly and efficient staff who consistently go above... See more

Booking process

Customers consistently note positive experiences with booking process, highlighting helpful staff and smooth,... See more

Customer service

People report positive experiences with customer service, often praising attentive agents who explain... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Euan Nicol at Dundee office came up trumps once again.We have booked numerous holidays mostly cruises over many years now and would never go past Euan.He knows exactly what we like and always manages... See more

Rated 5 out of 5 stars

Booked a cruise that Barrhead Travel advertised on Facebook. Flights, price and additional packages were what was advertised. Contacted Barrhead via WhatsApp at 10.00 pm at night and had reply by earl... See more

Rated 5 out of 5 stars

The staff at Barrhead were excellent. They found us a holiday within our budget and made it easy for us to book and pay. In fact, the destination was a recommendation by the agent herself and it was a... See more

Rated 5 out of 5 stars

Very helpful experienced staff. Made sure the holiday was the one we wanted. Everything explained in detail regarding our holiday. We weren't pushed into anything that didn't suit us. We will certain... See more


Company details

  1. Travel Agency
  2. Cruise Travel Agency
  3. Flights Search Site
  4. Travel Aggregator

Written by the company

Barrhead Travel is no ordinary travel agent. With a UK-wide network of 70 locations and 45 years of experience in the travel industry, it’s no wonder we’ve been voted the UK’s number-one travel agent for the past seven years. Fully ABTA Bonded and ATOL Protected.


Contact info

4.9

Excellent

TrustScore 5 out of 5

58K reviews

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4.9

All reviews

(57,754)

11,073 reviews in the last 12 months

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Rated 5 out of 5 stars

Millie Cathcart was fantastic

Millie Cathcart was fantastic, gave her the details that we were looking for and she found us an amazing deal, looking forward to our first city break booked with Barrhead Falkirk, great team , will definitely be booking all our future holidays with Millie, she is very knowledgeable, super friendly, so helpful and makes booking a holiday a breeze .

15 September 2026
Rated 5 out of 5 stars

Very professional service

Very professional service. Person who helped me booked holiday was very informative. Walked me through different options to help me pick deal that suited my need and expectations. Highly recomend.

15 September 2026
Rated 5 out of 5 stars

Cruise booking with Barrhead Travel

Booked a cruise that Barrhead Travel advertised on Facebook. Flights, price and additional packages were what was advertised. Contacted Barrhead via WhatsApp at 10.00 pm at night and had reply by early next morning. Good price for Canary Island and Madeira cruise in mid December. Travel advisor phoned to check our intended itinerary and booked the cruise during the one phone call. Great customer service.

15 September 2026
Rated 5 out of 5 stars

We are o a p and require assistance…

We are o a p and require assistance travel not very good at tecky stuff. Got everything we needed and at a great price. We couldn’t afford a balcony but got a big window. The only thing I forgot was a fridge for my insulin but I can ask for that on the ship. Best service at Barhead travel the fort Edinburgh. Thanks to the gang John helen

15 September 2026

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