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Barclaycard Reviews 

5,245
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,411 reviews, most reviewers were somewhat happy with their experience overall. Customers appreciate the fast and straightforward application process as well as helpful telephone support from advisors. Many users find the online banking and credit card features easy to navigate and very practical. Some reviewers were not happy with unexpected errors and difficulties when setting up the mobile application. A few other people also felt that customer service response times were slow and unhelpful when resolving issues. Additionally, some consumers reported long waiting times to receive their physical credit cards in the mail.

What people talk about most

Customer service

Consumers find customer_service to be ambiguous, reflecting a wide range of differing experiences. While many... See more

User experience

Users describe ambiguous interactions with user experience, highlighting a wide split in satisfaction. On one... See more

Payment

Reviewers express ambiguous feedback about payment, highlighting both frustrations and positive aspects.... See more

Service

Reviewers highlight ambiguous aspects of service, with some praising helpful staff and smooth transactions,... See more

Application

Customers had ambiguous experiences with the app, reflecting a wide range of opinions. While some reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The application was easy, everything after is a bit outdated and slow. You cant activate without the pin. The pin takes days and you still cant do a balance transfer just get an error code. Other c... See more

Company replied

Rated 4 out of 5 stars

Fast, easy application. Everything clear and concise. Excellent credit limit. I would have given five stars, however I did encounter a problem setting up the app. However, when I contacted customer se... See more

Company replied

Rated 4 out of 5 stars

The application process was really excellent but I still haven’t received my Credit card after a two week wait! Why does it take so long?

Company replied


Company details

  1. Bank
  2. Insurance Agency

Written by the company

Barclaycard is a UK credit card provider offering payment solutions designed to support everyday spending and money management. With a long‑standing presence in financial services, Barclaycard aims to provide secure, reliable products alongside digital tools that help customers manage their accounts with confidence. We value customer feedback and use Trustpilot to better understand customer experiences and identify opportunities to improve our services. Reviews help us listen, learn, and continue developing clearer communications and better support.


Contact info

3.5

Average

TrustScore 3.5 out of 5

5K reviews

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3.5

All reviews

(5,245)

1,443 reviews in the last 12 months

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Rated 1 out of 5 stars

Get real & respectful please, Barclaycard!

I have had a Barclaycard since 1974.
I opened a Barclays Bank account that year and I was given a Barclaycard as a "cheque guarantee card" … something you HAD to have in those long ago banking days. Initially, I didn’t use it as a credit card but I have been using it as such for a good number of years since.
I have remained loyal to Barclaycard, for over 50 years, despite a 'nightmare' a few years ago. Barclaycard allowed £17k+ of fraudulent spending, within five days, go through on my card, even though I informed them, at the very outset, on a request for authorisation for a spend of well less than £1,000 that I had NOT used my card for it and did NOT authorise it. Barclaycard then told me the card was blocked so no further debits would be added to my account.
Imagine how it felt to then receive, over the next five days, constant, nightmarish, enormous additions to my card bill … way beyond what I knew my limit was and what I could pay ... to a final total in excess of £17,000!! All the while I heard nothing further, whatsoever, directly from anyone at Barclaycard - other than the text and email notifications of my alarmingly increasing card debits.
One of these fraudulent items was a bicycle bought and hilariously, accidentally, delivered to my address. I reported the mobile number, the TNT delivery driver gave me, when I refused his delivery, immediately to Barclaycard. I rang the bicycle company the next day, to ask about the purchase and amazingly, to discover they were in process of actually redelivering the bicycle to the fraudster (who had complained about the non-delivery the day before - you couldn’t make it up!). After my call, the bicycle company rang me back to tell me they had stopped the delivery and then gave me the delivery address of the fraudster …. all reported by me to Barclaycard. I never heard another word - not even a thanks - from Barclaycard . Because they now had the delivery address, they must have been able to find at least one fraudster in this chain ... and maybe others. Barclaycard did, grudgingly, eventually, give me £250 to say sorry a while later, after they had removed the massive spend from my account!
I’m leaving Barclaycard now because it has chosen to close the simple online system I have been using for years.
IT IS TRYING TO FORCE BARCLAYCARD HOLDERS TO DOWNLOAD AND USE ITS APP INSTEAD - why?
At the end of the day, shouldn’t it be my choice - what is best for me - not Barclaycard?
Apps can access internal files and locations on my devices - web browsers cannot do this and on a browser, I can set privacy controls as I want them to be - I don't think I can do that in an app. The history I have with Barclaycard makes me feel nervous to give it this level of control.
There is something SO deeply distasteful about this invidious bullying and coercive behaviour of banks and many others, who think we should all download their company apps - why should we be put in this position?
I’ve just tried to create the offered alternative to the Barclaycard app … ironically, a Barclays online account … guess what! I’m going to be sent a 5-digit passcode, by post, to complete the establishment of my new Barclays.co.uk account. Checking the Barclaycard website, tells me most of what I will actually need is NOT provided by a Barclays online account!!
Enough said … adios Barclaycard - I ignore/dismiss/block bullies!

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service

19 August 2026
Barclaycard logo

Reply from Barclaycard

Hey Sherri, this is amazing to hear! Thank you for sharing your 5-star review here on Trust Pilot. It's lovely to hear that you received excellent service. We always want to make sure any interaction is as seamless as possible. Thanks again, enjoy the rest of your day. ⭐ - Cie

Rated 5 out of 5 stars

The application process was seemless…

The application process was seemless and the information about the terms clearly provided. I highly recommend the card, especially for who freelances or had a trade that benefits from internet free credit to balance cash flow for purchases.

19 August 2026
Rated 1 out of 5 stars

Mobile Banking? Good luck with that

Signed up and was approved for a balance transfer card, all good. That arrived, I've got that and the pin for said card. All good.

I set up the app because - like many people nowadays, mobile banking is my only option.

And this is where the issues began. It took three seperate attempts to set up the app - partly because it's unclear if the app is the 'Barclaycard' app or 'Barclays' - both have worked with my card to sign in.

But after a few days, neither will allow me to access balance transfers. Which was the primary purpose of the card.

Their support is only "call us" which like, great. I'm hard of hearing. Calls are not an option for me. And as is always the case, they'll respond saying "contact us" but the only option is a call.

Which doesn't work for me.

Their website says there are no issues but I see a lot of people saying otherwise about the mobile app, and I have to say I agree with the countless people running into the same error - DL001.

19 August 2026
Unprompted review
Rated 1 out of 5 stars

Barclaycard provide banking and credit…

Barclaycard provide banking and credit card services to MBR Acres- a company that breed 2000 beagle puppies each year for animal testing. These dogs are bred in squalid conditions and then shipped off to laboratories when they are still puppies to be forced to breathe in chemicals via face masks or have chemicals pumped in to their stomachs through tubes that are forced down their throats. I am absolutely horrified that Barclaycard would work for and support such a despicable company and clearly have no morals or ethics

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Easy finance

I’ve been using a Barclay card for quite sometime now and I can’t praise this company highly enough everything is perfectly straightforward from lending to payments to credit limits and a hassle free app to help manage my account also easy to talk to if you feel under pressure, thanks Barclays 5⭐️

10 October 2025
Rated 5 out of 5 stars

BARCLAYS

Very quick to say if application for credit card would be accepted. A little delayed receiving card but digital card was available quicker. Support staff helpful and efficient.

18 August 2026

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