Hello Pavel,
We regret the bad experience that you have had when you tried to rent Apartment Portaferrissa Catalunya.
The booking process of a monthly rental is not immediate since the landlord requires certain documentation before accepting reservations.
It's true that the reservation form is not clear in this regard. For this reason, we are working on a new reservation form for our monthly rentals that will explain the process better. Currently the reservation form page for holiday apartments and monthly rentals is the same.
On 21 June, you sent an email commenting about your poor experience and so a refund of €185 that we received was made immediately. Even so, one of our agents contacted the landlord on your behalf and in the end managed to get her to consider your feedback, as a result in the end your rental was accepted. The email says:
"This morning, after refunding you, I have contacted the manager again to let her know your thoughts. At the end the owner has accepted your rental…"
We would like to leave 100% clear that we do not manipulate the prices of rentals listed on OK Apartment — that we have not done this in your case, in any other, nor will we ever do this. Prices are listed by the landlords. We can of course contact them to try to change their mind, which we did do and the owner accepted your rent.
Considering the documentation that you provided, we believe that you would be a very good tenant. The problem is that some landlords are very picky and fussy. They are a minority, but they exist.
Another thing that we will improve based on your feedback is the time that a landlord can take to decide. In your case, this process took up to four working days, but we now require landlords to respond within two days. This will be mentioned in the upcoming new booking process.
Your opinion has helped us to improve our service. So, thank you.
Sincerely.
