Bank of America Reviews 

Everything is wrong about the IVR of Bank of America. With additional AI implementation I can never get a live agent. Even if I get one after a long wait, that person almost always has to transfer to another person sitting somewhere in the world.

Every time I have to get something done at BoFA, whether it is simply to enable a digital wallet on your phone, or to get clarification on a charge - just anything, it is terrible. The only thing that works is making payment on the phone !

I also hasten to add that the staff managing customer services are always polite and good and try their best. Someone at the top who puts these process in place is all messed up.

They closed my bank account for not verify something, but i never see any messages or mail, and they hold my money they said they would mail it but over two month i keep calling ask to reissue the check or maybe the check is lost, worse bank and customer service ever

There service has fallen off a giant Ciff . They used to be top of the line.i would call get someone in minutes or they asked if you want a call back. Now it's hour and you never hear what place your end how long is the wait time. I put in a dispute for 3 things they say they are working on it but still only got credit for 1 if them for $22 still need 2 more for $40 each. What is going on. Please someone tell them they are the worst now. I am at the point the rewards are not worth my time it's been 20 days 6 phone calls over 45 minutes each for a simple matter

The WORST BANK EVER!!!! No not even consider joining this bank. Effing idiots. I have spent over 8 hours trying to figure out something that they messed up. I have spent OVER 3 hours on hold. When I speak to an agent, they aren't helpful and keep dropping my call. The absolute worst customer service I have EVER experienced. I do not write reviews ever, but I am so frustrated and disappointed. I'd rather step in dog shit for the next week than have to call bank of america and speak to an associate again.

Cannot get a hold of a customer rep. My credit card didn’t go through. I was told to call them. Can’t get a hold of them so I have to use another credit card.

On hold with customer service for 1 hour trying to resolve fraudulent charge. That was my fifth call over 30-day period with no response. That is horrible customer service for someone who has been a card member for 37 years

I am extremely disappointed with Bank of America’s customer service. I have been trying for two weeks to obtain information about my bank accounts for a legal matter, and despite calling every day, my issue remains completely unresolved.

Each time I call, I spend 30 to 45 minutes on hold or speaking with representatives who are unable to provide any answers or solutions. To make matters worse, when I finally asked to speak with a manager, the call was disconnected. This level of customer service is unacceptable.

As a longtime customer, I expected professionalism, communication, and a willingness to help. Instead, I have experienced endless delays, poor customer support, and no resolution. Bank of America needs to do a much better job training its staff and ensuring customers can actually reach someone with the authority to solve problems. My experience has been incredibly frustrating, and I sincerely hope no one else has to go through what I have.

I went to my full service bank in New Bern North Carolina where I learned that they do not have tellers therefore it is not a full-service bank additionally I was trying to get a document notarized to which they informed me, after I waited 20 minutes that they do not have a certified notary but it should happen in the next month or two?. Why? What is the point of this location? It is the only Bank of America location within a very large radius. I wasted my entire lunch break. This makes me literally want to change banks. Worthless!

Bank of America is a ruthless company that preys on senior citizens who cannot afford to fight them in court. They try to drag you into collections and refuse to even provide evidence or discovery outside of court. They are scandalous. Do not bank with them. They are frauds. Dishonest. And abusive! Why do you think they can't get better than one star on reviews.

I was with BoA for 23 years. Recently I disputed a fraudulent charge about $30 to my BoA Visa card. So it was a matter of principle not the amount. I emailed screen shots a few times only to hear that the I should have disputed during the 1st 30 days. The card policy says I have a one year protection. I had closed the account and my BoA account as well.

This is the worst bank to ever join… They close my account, without any notice and I was stranded for 3 days , then they say I can’t have access to my money until it is fully close in a month… like wth!!! They close my account, left me stranded and now I can’t pay my bills because they holding on to my money until my account is fully close…. This is outrageous!!!! Don’t trust this bank ever with your money

I switched from chase bank to BOA , HUGE mistake !! Before you even think about dealing with this institution,try getting someone on the phone ….They have the worst customer service I have ever experienced !! I have no reason to make this up . My direct deposits are going in 4 days later ! They are horrendous!! If you lock your credit card ,good luck trying to unlock it . I thought Chase Bank was the worst . BOA SUCKS !! I’m going to wait a month and I’m moving everything out of BOA .

What a joke. Trying to enter my banking account.

We are the victims of fraud...we have been waiting 4 months for the bank to refund our money, we have a police report, a detective, filed an affidavit under regulation e and gone to the local news...after being a customer for 21 years I am truly disappointed and infuriated.

I have been with this bank for 5 years, And I noticed last year has become Very crooked they charge interest even though you paid of the credit card, they make mistakes on the statements and charge you extra fees and if you call customer service nobody is able to give you an answer stay away or they will eat you alive with interest and fees even though you paid off the card.

We have Bank of America for lots of years and I was pretty much happy with it but now I’m very disappointed. The bank does not help you out like it used to be I got a fraud alert a couple of weeks ago. Somebody tried to use my card and they froze my account so when I called the customer service person they said no worries will take care of it. We’ll just issue you a new card and we’ll put a block on this vendor or whoever’s trying to use this card. I had to call all the automatic payments that come out of that bank like my house insurance cards, telephone and so on to let them know not to use the card and then when I got my new card, the same thing happen again I just had my card just for a week when I called customer service they said you need to call that merchant and find out how they got your card when I try to call the merchant with no success a number that you can’t reach anybody so I called the bank again. They said we have to issue you a new card. I said forget it if I have to go through this process all over again which took me all day just to cancel that card and then I have to wait for a new card and call again to give them a new card when you promised me that you would handle this so disappointed with Bank of America now I’m looking for a new bank, customer service is not what it used to be

I am a new credit card customer. I received my card, activated it, set up an online account and used it over the weekend for about $130 in charges. The fraud dept called me this AM and blocked me out of my online account. I have been trying to reach them for THREE HOURS. I have tried the main customer service, online banking and fraud lines. I cannot reach a person at any of these lines. Apparently this is standard wait times for them. They contacted me, and I am a new customer. What a terrible bank.

If only i could give them a zero.

Bad customer service
Location 16819 168 st Jamaica ny 11413
Long line only one teller service

I wasted hours trying to solve a simple mistake BofA made. Unapologetically poor service, ridiculously bad phone support and disagreement between the branch and the main customer support made me decide to switch to a different bank. I encourage you to not deposit your money into this frankensystem.