UniCredit Bank Austria AG Reviews 808

The worst bank ever. I live outside Europe and needed to change my phone number. This bank refused and claimed I'd have to fly 20,000 km to do it. No passport, no name, no date of birth – not even my online banking login details work with this bank. An absolute disaster. I can't access my money, but they're still collecting their fees. They must be living in the 18th century. Some of their employees don't speak English and simply hung up on me. Stay away if you care for your own money because this bank does not!

If I could give Bank Austria less than one star, I would. After the introduction of the payee‑verification system in October 2025, I attempted to make a bank transfer using biometric verification. I entered all the required details, which were confirmed without issue, and then tried to proceed with the transfer. At that point, the system logged me out, claiming that my biometric data did not exist.
This was particularly surprising, as I had been using biometric login for a long time without any problems. As it happened on a Friday, I called the hotline—only to wait for an hour before they simply closed it.
On Monday, I spent two hours on the hotline, only for my call to be terminated exactly at the two‑hour mark. The same thing happened repeatedly over the next few days—hours upon hours wasted with no resolution. I also contacted support in writing, but my messages were ignored, and I was treated as little more than a nuisance to this supposedly “great” institution. I then escalated the matter to the Bank Austria Ombudsman—also ignored. Only after contacting the Bankenverband Ombudsman did Bank Austria finally respond.
It is astonishing that it took more than two weeks for me to regain access to my own account. Imagine if someone had actually been stealing my money during that time.
I wish the story ended there, but it didn’t. After this entire ordeal, all I wanted was to close my account. Can you imagine that Bank Austria was late with the contractual account closure because they “had too many enquiries to deal with”? They kept my account open for several days after New Year’s just to charge me for the next quarter. When I pointed out that they were missing their own deadlines, they merely cited a high volume of enquiries. I genuinely have no words left to describe the lack of professionalism. Interns at my institution would handle matters more competently.
They are a joke of an institution, and it is genuinely shameful that they are considered too big to fail, effectively shielded from the consequences that any other company would face for such appalling service.

NO support. Waited hours in the line. No chatsupport, never got one. Worst "support" I have ever seen in my life.

Not only did I have to wait for an hour, but when my turn finally came and I asked the bank employee several questions, he answered a few of them and then abruptly stated that he didn’t know anything else and that I should go to the other desk if I had further inquiries. When I went to the other desk, I still needed clarification on something and asked another question, but the employee there was also rude and arrogant, just like the first one.

Unfortunately, this bank really does not value customers and does its best to avoid them. I wish there was a rating that was negative, as 1 one out of 5 is a true complement for them. They have developed a system of customer service that really attempts to block any direct contact with the bank. The telephone system is a pathetic attempt at providing service and usually results in wasted time of not minutes, but sometimes hours only to be thwarted by a hang up call because the dysfunctional AI agent is simply a budget product that will only result in wasted minutes and telephone charge. The reviews already found will confirm what I said. My advice, please stay clear of this bank in Austria.

Utter shi1t customer service. They offer an account and a website in German and English but you call them and the robot only does German? This is 2025, I'll try a friendlier bank. The robot is thick, give me a human. If it's German only then say so when I open the account!!

The company should consider how to improve English support due to many international customers.
I had very bad experience as a customer when communicating through different channels - Online chat, CC, mail etc..

Useless in terms of customer service and customer experience. The fact I'm not able to receive information about my account because of the phone number I'm calling from is laughable (other banks have figured it out). Your account is blocked? We are not gonna tell you why or send information the bank app unless you call 3 times. Want to contact us? Send us a message, but we are not gonna respond.

Would be great if the consultant of the bank won't be arrogant and disrespectful. And wont act as if I'm not worth to open business account in his bank. If Im not worth to be the client of the bank - ok, no problem.

Top! Beste Bank!

Never ever again a non online bank. As soon as they have an office somewhere they want you to come there because every little thing they find, even if it is easily done online, but their service is soooooo horrible online that nothing works. And then Thea are only open from 9 - 15:00. who has time at this time apart from rich people and students

As soon, I am in Canada, my SIM card is always locked. I cannot reset my password and login access on the pc is also not working. This is a constant issue for 15 years. It is very frustrating to hear the message , you should go to a branch. Right? I forgot that there is a branch in Canada. Ridiculous.

I give one star because is not possible zero. Worst customer service ever. Actually there's no customer service. They never reply and when they do, they say nothing, automatic mail call these numerbers. The numbers don't work. A shame to call themselves bank austria. I will definitely close this account. They simply don't work. Disgusting

Unfortunately by far the worst of the big banks you can have an account with in Austria (I am also a costumer at Erste Bank and Raiffeisen Bank).

Absolutely incapable customer service. Rude, uninformed and completely off-putting even though I have been a client for over 15 years! They send letters asking questions/threatening legal actions even though everything has been previously been answered 3(!) times over the phone and discussed in detail.

Even if you send them emails or use the horrific app to forward documents, they never reach the right person.

They also charge insane fees for their accounts even though the service literally could not be any worse.

I would like to ask for your assistance with a branch that you have in Russia. The issue is that the SMS code never reached me whenever I tried to confirm my transaction (it does not matter if I try to make a purchase on the RU website, or transfer money to another card issued in Russia). I believe this is unacceptable for the system that provides 3D code verification, and in the end, it does not work. I used to wait more than 5 minutes but SMS never has come, however, if I modify my setting in my profile, it comes immediately.
I would like to have a call back with an explanation of the reason it happens and with useful assistance to finalize my action.

I am reviewing UNICREDIT BANKA BOSNIA CITY OF MOSTAR. CLASSICAL FRAUDSTERS AND THE NATIONALIST STRUCTURE OF THE BANK'S MANAGEMENT BOARD

Actually no customer service online ore an phone. Also runs ads for their products in e-banking app of paid accounts to advertise their products. Thats really distracting.
I closed all my accounts there.

One Star because they are cheap. Otherwise. No Star.

The worst bank experience I have ever had! Do not recommend at all. Customer service is a nightmare! I don't even mention online banking as honestly there's nothing to mention. I have not been able to close my account online for 4 months! Incredibly terrible stay away from this bank

Bank Austria's online portal is a real horror! Making a transfer is a waiting game. I have cancelled 2 times! After entering the IBAN, no further input possible for minutes! I cancelled. I could not complete the transfer.