BeoSound level is a fantastic product regarding materials and sound, but the software is horrendous. Have had nothing but problems with the unit and in the first year or two I had to reset th... See more
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Started out really well…had a pair of headphones under warranty. Then they slow-walked everything once they found out it was still under warranty. I’ve been waiting weeks for a return shipping label... See more
Company replied
I’ve purchased Bang and Olufsen E8 and only lasted few months then got replacement with Beoplay EX in 2022 working brilliantly till only the same problem occurred again, one of the earphones battery d... See more
Company replied
I find it extremely disappointing that a pair of headphones which still retail at £300, fail after 3.5 years. Ie 6 months out of warranty. Not good value for money. And then to be offered 30% 0ff... See more
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Company details
Written by the company
Firmly grounded in our more than 95 year history in Bang & Olufsen, we seek to deliver best sound and acoustic performance in our class of products. We adapt technology to fit human needs and design our products in ways that makes them express how they want to be used and by whom. We are always honest in our material choices and pay attention to every detail in the design and assembly. We hope you will share our passion to make beautiful music. https://www.bang-olufsen.com
Contact info
Bang & Olufsen Allé 1, DK-7600, Struer, Denmark
- +45 9684 1122
- www.bang-olufsen.com
2.3
Poor
5K reviews
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This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 24 hours
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I have never had a more disastrous…
I have never had a more disastrous experience with a technical service in my life. I have been waiting for nearly 8 months for a basic replacement of headphones under warranty due to a malfunction. I think my headphones spent more time in a box waiting to be shipped than actually being used. I don't even know how many kilometers I covered carrying the box to courier services until the correct label arrived and I was able to send it. On top of all these issues, they inform me that they cannot replace them with the same model due to lack of stock and will replace them with another model with similar features but without the possibility of wireless connection to the console. Since I had gone a long time without headphones and this was causing additional problems, I decided to buy another pair of headphones to fulfill the function that the new warranty-provided model could not cover. When the technical service headphones finally arrive, it turns out they sent me the same model of headphones they claimed they didn't have, without notifying me. This left me with a bad purchase, as if I had been properly informed, I wouldn’t have spent money on replacing headphones with features the original ones already had. So my experience with Bang & Olufsen is nothing but a waste of patience, money, and time.
15 March 2025
Unprompted review
Reply from Bang & Olufsen
Hi there,
We are sorry to learn about your unpleasant experience with the warranty service we have provided to you. We would really like to look into your case again. For us to do so, please update this review with your 7-digit case number, which you can find in the subject of our email responses.
Kind Regards,
Bang & Olufsen Customer Care
Awful build quality and poor customer service.
I have a £300 pair of headphones that are useless as they have failed and outside of warranty although they have never been used.
The man in the B&O shop in Regents Street said that they had so many returns with the particular earbuds.
24 March 2025
Unprompted review
Reply from Bang & Olufsen
Hi Peter,
We are sorry to learn that your B&O headphones have failed outside the warranty period. We would like to look into the issue for you. To do so, please send us further details on your setup and issue via https://www.bang-olufsen.com/en/support/contact.
Kind Regards,
Bang & Olufsen Customer Care
Beosound A5 purchase for my…
Beosound A5 purchase for my defact-son’s birthday. Smooth purchase and excellent customer service making sure delivery concerns were taken care of.
10 March 2025
Unprompted review
Reply from Bang & Olufsen
Hi Gareth,
Thank you for sharing your positive feedback with us. We are glad to hear that you received excellent customer service when you purchased your new Beosound A5.
If you ever have any questions or require assistance, please feel free to reach out via https://www.bang-olufsen.com/en/support/beoplay-contact.
Kind regards,
Bang & Olufsen Customer Care
Unreasonable and stubborn customer service policies
Unreasonable and stubborn customer service policies.
Customer services agreed my product was faulty, and within warranty. They requested proof of purchase to repair the product—which I provided. However, they deemed my proof of purchase invalid because it was not in the format requested.
I purchased from an authorised third party retailer, who does not provide an invoice in the format they requested. I provided them with order confirmations, emails, dispatch notes etc., which all included the required details they specified. But they refused to accept this.
They did not want to hear that I’ve spoken with the retailer who confirmed they do not provide invoices retrospectively in that format they requested. When I pointed out every piece of documentation I provided has the details they requested, they did not care.
It is completely stubborn and inflexible of them to refuse to service a product under warranty, simply because the purchase document was not to their format. I did not purchase from B&O, and they should be aware that retailers they provide products to will not necessarily provide invoices in their desired format.
Furthermore, the issue I have experienced with the product is well-documented on online forums.
I simply cannot be bothered to argue the case with them anymore. Declining product quality over the years along with a totally inflexible and stubborn customer service/warranty policy has meant I will no longer purchase B&O products.
Please be wary of this if you unfortunately decide to purchase a B&O product.
1293538
19 March 2025
Unprompted review
Reply from Bang & Olufsen
Hi Daniel,
We are sorry to learn that we could not reach a suitable outcome for your faulty product, and we'll be happy to help. Customer satisfaction is very important to us. Therefore, we kindly ask you to update the review, and provide the Support Request Number for your interaction with Customer Care. We'll gladly review the case for you.
EDIT :
Thank you for providing the ticket number. We are sorry for the inconvenience. We would like to inform you that have escalated the matter to a supervisor and we will get back to you via email once we will receive a response. If you have any other inquiry, feel free to contact us via: https://www.bang-olufsen.com/en/support/contact.
Kind regards,
Bang & Olufsen Customer Care
Beautiful, Powerful, but still not Roon Ready
I’ve owned numerous speakers over the years, and I have to say that Bang & Olufsen has made notable improvements in recent updates, particularly with the 5th generation Beoplay A9. The power supply and amplifiers have seen a marked upgrade, delivering cleaner, more dynamic sound with better efficiency.
Of course, the design remains stunning—B&O continues to set the standard for aesthetics in high-end audio. However, as much as I appreciate the craftsmanship and sound quality, there are still areas where they fall short, especially when it comes to connectivity.
Many users with older generations of connected speakers have faced persistent issues, and while improvements have been made, one of my biggest frustrations remains B&O’s reluctance to open their platform to third-party streaming services. For a brand that prides itself on high-fidelity sound, it’s disappointing that they still don’t support Roon or Qobuz natively.
If B&O truly wants to be considered a hi-fi system for audiophiles, they need to embrace Roon Ready certification and expand their direct streaming options. Until then, they remain more of a luxury lifestyle brand than a true competitor in the high-end audiophile space.
Would love to see this change in future updates!
17 March 2025
Unprompted review
Reply from Bang & Olufsen
Hi there,
We highly appreciate your review of our products as well as your feedback regarding opening our platform to third-party streaming services. Please rest assured that we value your opinion and feedback, thus, it will be forwarded to the relevant department for review. Should you require any assistance or have any further suggestions, please don't hesitate to reach out via https://www.bang-olufsen.com/en/support/contact.
Kind regards,
Bang & Olufsen Customer Care
Headset swapped 4 times and still not…
Headset swapped 4 times and still not working. Cant get a refund because I don’ t have a receipt- have the email with a link to receipt from B&O - but link returns an error page.
25 April 2024
Unprompted review
Reply from Bang & Olufsen
Hi Sanne,
Thank you for taking the time to leave your review. We are sorry to hear that your headset has been replaced 4 times and that you are still encountering issues. If you need any assistance or have improvement suggestions, please reach out to us via https://www.bang-olufsen.com/en/support/contact, we are always happy to help and looking for ways to improve.
Kind regards,
Bang & Olufsen Customer Care
Bad shipping experience
Bad shipping experience.
Item not well protected.
Box item crashed.
I return the product for a refund.
25 February 2025
Unprompted review
Reply from Bang & Olufsen
Hi Pascal,
We are sorry to learn that you did not have a good experience with the shipping of the product, and we'll be happy to help. Customer satisfaction is very important to us, and if you encounter this situation in the future, feel free to contact us via this link: https://www.bang-olufsen.com/en/support/contact. We'll gladly investigate the situation, and we'll ensure we reach a suitable outcome.
Kind regards,
Bang & Olufsen Customer Care
Don’t waste your money
Very unreliable piece of appliance.
Connects to Bluetooth when it wants to and voice appears when it wants to.
Has a mind of its own.
My money wasted
3 March 2025
Unprompted review
Reply from Bang & Olufsen
Hi Jangoo,
We are sorry to learn that you're facing Bluetooth connectivity and sound playback issues with your B&O device. We are happy to help. In order to do so, please send us further details on your setup and issue via https://www.bang-olufsen.com/en/support/contact.
Kind regards,
Bang & Olufsen Customer Care
Chromecast errors + Poor BT coverage
- The speaker has very poor BT range coverage.
+ Sales staff explained how to work it around with Chromecast.
- After FW update Chromecast has errors.
- B&O support was useless after all effort I had put in to it (support requests #1163787 and #1246719 ).
- B&O won't allow FW rollback to the previously functioning version.
- Currently the speaker is useless as BT range is too small and Chromecast requires pressing "NEXT" after each track.
- After all recommendations the speaker performs the same way. The final answer of Support team was "we can not recreate the issue"
28 February 2025
Unprompted review
Reply from Bang & Olufsen
Hi Olgerd,
We are very sorry to hear about your experience with one of our products. We understand that it can be concerning as you're not able to use your speaker as intended due to the Bluetooth range and issues with Chromecast. Please rest assured that we'll do our best to assist you further.
I can see from the mentioned support request - #1246719 (https://bang-olufsen.zendesk.com/agent/tickets/1246719) that our last reply to you was about performing a few troubleshooting steps that could possibly resolve the issue. Please confirm if you've already performed this so that we may try alternative resolutions.
EDIT:
Thank you for the additional information. We invite you to get back to us via email so that we may be able to assist you further and provide a satisfactory resolution.
Kind regards,
Bang & Olufsen Customer Care
Bad quality
So I bought the beoplay portal not to long ago and it was all good until it started randomly disconnecting from my phone and then reconnecting a couple minutes after and for the price I paid it was definitely not worth it
19 April 2024
Unprompted review
Reply from Bang & Olufsen
Hi Tristan,
We're sorry to hear that you've been having trouble with intermittent connections on your Beoplay Portal. Please rest assured that we'll be happy to assist you with this.
Please reach out to us with the details via https://www.bang-olufsen.com/en/support/contact so that we may be able to communicate thoroughly.
We hope to hear from you soon.
Kind regards,
Bang & Olufsen Customer Care
Never buy a B&O Essence - Utter Rubbish!!!
Never buy a B&O Essence … the worst decision you will EVER make, throwing money down the drain on a piece of rubbish that never works properly!!!
Bought it 2017 … failed monthly since!
15 February 2025
Unprompted review
Reply from Bang & Olufsen
Hi Adam,
We are sorry to learn that your Beosound Essence is not working as it should. We are happy to help. In order to do so, please send us further details on your setup and issue via https://www.bang-olufsen.com/en/support/contact. Kind Regards, Bang & Olufsen Customer Care
Kind regards,
Bang & Olufsen Customer Care
The help and guidance I received was…
The help and guidance I received was fantastic Stuart went beyond his remit
17 February 2025
Unprompted review
Reply from Bang & Olufsen
Hi Paul,
Thank you for sharing your positive feedback with us. We are really happy to learn that you have received the help and guidance you need from our store.
If you ever have any questions or require assistance, please feel free to reach out via https://www.bang-olufsen.com/en/support/beoplay-contact.
Kind regards,
Bang & Olufsen Customer Care
Software/Bluetooth Issues
I've had a pair of H9 3rd gen for 2 years (after getting first pair replaced on warranty due to same issue) but keep getting issues with multiple Bluetooth connections. Despite not using them too much, the software/Bluetooth issues have just kept getting worse. Now they are unable to connect at all and customer service saying they will have to be scrapped. Fantastic sound but just not what you expect given price so would think twice before paying 3x Bose for slightly better sound. Next pair, back to Bose.
Case #: 1278660
8 February 2025
Unprompted review
Reply from Bang & Olufsen
Hi Sebastian,
We are sorry to learn that you're facing Bluetooth connectivity and software issues with your Beoplay H9 3rd Gen. We would like to look into your case again, in order for us to do so, please update this review with your 6-digit case number which you can find in the subject of our customer service email responses.
EDIT:
Thank you for providing the case number. Unfortunately, your unit is out of limited warranty and can't be sent to the warranty service inspection as described in our warranty terms and conditions for this category of products. We understand this might be frustrating. If you need any assistance or have improvement suggestions, please reach out to us via https://www.bang-olufsen.com/en/support/contact, we are always happy to help and looking for ways to improve.
Kind Regards,
Bang & Olufsen Customer Care
Product good, store terrible
Product good, store experience ce terrible
20 January 2025
Unprompted review
Reply from Bang & Olufsen
Hi Andrew,
Thank you for taking the time to leave a review. We are sorry to hear that your shopping experience in the store hasn't met your expectations.If you are facing any issues or have improvement suggestions, please reach out to us via https://www.bang-olufsen.com/en/support/contact, we are always happy to help and looking for ways to improve.
Kind regards,
Bang & Olufsen Customer Care
long story short
long story short, so faulty earbuds under warranty, had to do a UPS return which is fine, little bit of hassle with printing customs doc ect, but I'm not happy that they are not replacing like for like, not as good sound, so in the process of trying to contact a service manager to arrange a different replacement. the new headphone has not arrived yet, so trying to sort this out with B&O before they arrive and cause more hassle. customer service seem to understand what you tell them, but they are not really human, they use templates to reply to emails and they don't seem to have a handle on what is going on, hopefully when a service manager does call me it can all be sorted out. but 2 days waiting no call back. not looking good.
1 January 2025
Unprompted review
Reply from Bang & Olufsen
Hi Paul,
We're sorry to hear about your experience with our warranty process as well as having to wait for the service manager's call. We would like to kindly ask for the ticket/reference number for your case so that we may have our best people look into the current situation.
Kind regards,
Bang & Olufsen Customer Care
Ex earbuds loses connection with phone…
Ex earbuds lose connection with phone in jacket pocket. I had the same problem when I bought an S24 Ultra so two phones same problem. I had trouble with older model Beoplay buds, but customer service was top notch. However thisntimenaround I don't gancy going through it all again so I use mainly my Sony headphones hoping Bang and Olufsen will do a decent software update and fix this very annoying issue. So far over 1 year no fix.
1 February 2025
Unprompted review
Reply from Bang & Olufsen
Hi Eugene,
We're sorry to hear about your issue with the Beoplay EX losing connection when your phone is in your jacket pocket. We understand that you've reached out to us regarding this situation, however, you still have not found a resolution. We kindly ask for the ticket/reference number so that we may have our best people look into this issue.
Kind regards,
Bang & Olufsen Customer Care
A clear 5 big stars from me to the Viborg store
There was a very accommodating and competent salesperson (named Per) who explained everything about the product, and they had it in stock.
I will definitely shop at the Viborg store again.
A clear 5 big stars from me to the Viborg store!
21 January 2025
Unprompted review
Reply from Bang & Olufsen
Hi Anders,
Thank you for taking the time to leave a review. We are happy to hear that you have been satisfied with your shopping experience at the Viborg store. If you ever need any assistance or have improvement suggestions, please reach out to us via https://www.bang-olufsen.com/en/support/contact, we are always happy to help and looking for ways to improve.
Kind regards,
Bang & Olufsen Customer Care
Reply from Bang & Olufsen
Hi Didier,
Thank you for your kind words. We are glad to learn that you had a great experience with our Customer Care, and we're always here to help. If you have any inquiry, please contact us via this link: https://www.bang-olufsen.com/en/support/contact.
Kind regards,
Bang & Olufsen Customer Care
Terrible product
Terrible product. If you attempt to connect your speaker B&0 A9 (4th gen) to another mobile device, then it totally shuts down and you’re unable to use it with any device. Factory reset is a daily occurence. I’ve had soundbars produce twice the better sound for a quarter of the price. This brand is only about interior design. Not one soul would buy this again.
23 January 2025
Unprompted review
Reply from Bang & Olufsen
Hi Pistol,
Thank you for sharing your review. We are sorry to hear that you have experienced issues connecting your Beoplay A9 4th gen to another device. If you need any assistance or have improvement suggestions, please reach out to us via https://www.bang-olufsen.com/en/support/contact, we are always happy to help and looking for ways to improve.
Kind regards,
Bang & Olufsen Customer Care
Reply from Bang & Olufsen
Hi Geir,
Thank you for your kind words! We are glad to learn that you are enjoying your B&O sound system, and we're always here to help. If you have any inquiry, please contact us via this link: https://www.bang-olufsen.com/en/support/contact.
Kind regards,
Bang & Olufsen Customer Care
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