Balloonbnb Reviews 8

Offered London short Term Appartmen at attractive price. Booking was cancelled less than 24 hrs before arrival. Promised money back, but do not refund frauders!!!

what a rip off of a company DO NOT USE them at all costs. quick enough to accept money no chance of a refund small claims court have been notified again DO NOT USE AT ANY COST

I would give zero stars if I could. This was hands down the worst "hospitality" experience I’ve ever had.
The Last-Minute Cancel: Less than 24 hours before my stay, the property cancelled my reservation claiming "boiler issues."
Shady Tactics: Instead of cancelling it themselves, they tried to pressure me to cancel the reservation on the app—likely to avoid penalties and keep my money.
Total Ghosting: After I refused to play their games, they completely ignored me. I tried contacting them multiple times through several different channels, and they didn't have the decency to respond even once.
The Refund Battle: I had to go through Booking.com, who dragged their feet for two months. I only finally saw my money again because my bank had to get involved to force the issue.
This place is unprofessional and dishonest. Save yourself the stress and the two-month headache—book literally anywhere else.

Scammers We had a very bad experience with Balloonbnb. Our booking was cancelled only 12 hours before arrival, leaving us stranded with no alternative accommodation. The staff were rude and unhelpful, and despite the cancellation being on their end, they initially refused to refund our money.
After a long and stressful struggle, we eventually got the refund, but by then the damage was done. Because of their actions, my friends and I had no choice but to sleep in a tent.
This situation was extremely upsetting and could have been avoided with basic professionalism and communication. I would not recommend using any of their properties. Scammers

Beware scammer alert.
Beware, the director and owner of this company has no issue in ripping you off. He owes me 2000 for a let he cancelled a week before our arrival Christmas 2024. They offered a full refund but we got nothing. He starts new companies and then folds them a while later. Even our solicitor couldn't get a response. We must now explore less conventional methods to recover our money from Sean Paul Stephenson.

I contracted BalloonBnB for the full management of my property as a bed and breakfast, after seeing their offer stating “Pay £0 until £5,000 – No management fees will apply until your bookings reach £5,000.” I signed the agreement and completed the onboarding steps requested.

Key issues during the process:

Listing accuracy: The listing initially contained some inaccuracies (e.g., stating the property had a smart TV when it did not, and presenting the capacity as “comfortably” accommodating 6 guests, which I disputed). I raised this with BalloonBnB and the information was corrected. Even though this was resolved, it still required my direct involvement despite having appointed a full management service and having already provided all the information needed to prepare the listing.

Operational confusion: Despite full management being agreed, I was required to intervene operationally. For example, the cleaner was given the wrong date and I had to reschedule. On the day she attended, the cleaner contacted me directly stating she had been given the wrong access code by BalloonBnB and could not gain access.

Refusal to proceed under the agreed terms / pressure for additional works: After the contract started and the property was live, BalloonBnB raised a list of cosmetic or presentation-related issues (such as finishes and appearance, rather than safety or legal compliance) and said they could not proceed on their Airbnb account unless further works were completed, citing concerns about potential reviews. I did not believe all items were urgent, so I agreed to address some of them. They then insisted they would only proceed if they could use my Airbnb account rather than theirs. I did not agree, and the arrangement ended shortly afterwards.

Contractor handling: After the contract ended, the cleaner appointed by BalloonBnB told me they were not responding to her payment requests, and this continued for several weeks. She subsequently told me that after she wrote a review they reappeared and started to reply to her, and that she was told payment would only be made if the review was removed. She was eventually paid by BalloonBnB, but the situation was difficult for me because the cleaner repeatedly contacted me about their lack of response.

Post-termination payment message: After termination (and with no completed bookings), I received a WhatsApp message from BalloonBnB “following up regarding the outstanding payment” without specifying an amount, invoice, or explanation. This was the first time any payment was mentioned to me, yet it was framed as a follow-up.

Overall, this caused significant delay and stress. Had BalloonBnB visited the property and clearly defined their standards before the agreement was signed, I would not have lost valuable time and money. I would advise property owners to document everything in writing and to be cautious before signing a management contract.

Best family holiday we’ve had in years. The listing was accurate, communication was fast, and check-in was effortless.

Had a fantastic experience with them. They clearly care about quality and it shows!