Activating can be technical but the support team were helpful. Once everything was set-up, everything was working well. Speed were decent and connectivity was excellent thoughout the places I went to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Buying the SIM online and getting it activated before arriving in Bali was completely hassle-free. The customer support was also very good and prompt. After arriving in Bali, I faced a small issu... See more
Company replied
Very easy online order process, even though we opted to pre-order our eSIM before we even flew to Bali. The instructions to register and load was straightforward, and true to their promise, the Sim wa... See more
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Very good prices. Literally less than what i paid for similar data plan in another physical sim bought in Ubud. Also a local number was included. If you have esim enabled in phone get this from balisi... See more
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Company details
Written by the company
Balisim offers travelers the ultimate solution for staying connected in Bali and across Indonesia. Specializing in Telkomsel eSIMs, Balisim ensures seamless internet access from the moment you land, making it easy to navigate, share your experiences, and stay in touch with loved ones. With fast and reliable coverage, Telkomsel is the leading provider in Indonesia, even in remote locations. Skip the hassle of searching for local SIM cards or dealing with unreliable Wi-Fi. Balisim’s eSIM is easy to activate before your trip, saving you time and effort. Whether you're exploring Bali’s beautiful beaches, venturing into lush jungles, or discovering cultural treasures, Balisim provides uninterrupted connectivity to enhance your travel experience. Designed with convenience in mind, Balisim’s plans are affordable and flexible, catering to various data needs. Enjoy peace of mind knowing you’re backed by exceptional customer support to guide you every step of the way. Balisim is perfect for digital nomads, adventure seekers, and casual travelers alike, providing the tools to make every moment in Indonesia more connected and memorable. Experience the freedom of reliable internet with Balisim and focus on creating lasting memories during your journey.
Contact info
Kuta, Badung, Indonesia
- support@balisim.com
- www.balisim.com
4.7
Excellent
234 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Trustable service
Everything was good from start of installation. Sim got activated immediately on landing. Had no issues with telkomsel network. definitely recommend
12 March 2026
Reply from Balisim
We truly appreciate the recommendation! We partner with Telkomsel precisely because they offer the best network coverage in Indonesia. It’s great to know your activation was seamless from the moment you touched down. Thank you for choosing Balisim.com!
Reply from Balisim
Thank you for the 5-star rating! We’re happy to hear you had a good experience with Balisim.com. Have a wonderful time exploring the island!
Landed an eSIM was automatic I had a…
Landed an eSIM was automatic I had a smooth connection all the time well done Bali eSIM
7 March 2026
Reply from Balisim
Thank you! We love hearing that your connection was "automatic"—that is exactly the seamless experience we want for every traveler. We're glad we could help make your arrival so smooth. Enjoy every moment in Bali!
Reply from Balisim
Thank you so much! We are thrilled that you had a great experience with us. We strive to provide high-class support to every traveler, ensuring that staying connected in Bali is as seamless as possible. Enjoy your trip!
Incredibly helpful
Incredibly helpful, understanding, guiding, and being friendly! Thank you for your help!
12 March 2026
Reply from Balisim
Thank you so much for your kind words! We know that setting up tech in a new country can be stressful, so we always aim to be as guiding and friendly as possible. We’re just happy we could help you get connected. Enjoy your Bali adventure!
Easy to order and set up
12 March 2026
Reply from Balisim
Thank you! We are so happy to hear that both the ordering and setup were easy for you. That is exactly what we aim for! Enjoy your time in Bali and stay connected!
Highly recommended
Very nice
Good network coverage
Very helpful staff
Absolutely loveed it
Highly recommended
Very affordable
4 March 2026
Reply from Balisim
We absolutely loved reading this!
Thank you so much for the high recommendation. We’re thrilled that you found our staff helpful and enjoyed the excellent coverage and affordability. It’s our goal to make staying connected the easiest part of your Bali trip!
Reply from Balisim
Thank you for the feedback! Our goal is to provide a seamless, "perfect" connection for every traveler, and we’re glad we achieved that for you. Thank you for choosing Balisim.com!
Very easy to use
7 March 2026
Reply from Balisim
Thank you! We are so glad you found our eSIM easy to use. We believe staying connected in Bali should be the simplest part of your trip. Enjoy your stay!
Overall process was so great and you…
Overall process was so great and you can directly contact the support team, I requested the sim the day before landing and the Sim was already activated when I landed. The whole process was very smooth, thanks a lot to Balisim team.
7 March 2026
Reply from Balisim
Thank you so much for the kind words! We’re thrilled to hear that your SIM was activated and ready the moment you touched down. We know how important it is to be connected right away, and we’re glad our support team could make the process so smooth for you. Have an amazing time in Bali!
Whole process of buying e-sim to…
Whole process of buying e-sim to activation was quick and precise. Thanks to the whole team , they were very quick to answer all the questions. Strongly recommend their services while you are in Bali.
7 March 2026
Reply from Balisim
Thank you so much! Our whole team takes great pride in being quick and precise with our support. We know that clear answers make all the difference when setting up a connection in a new country. We truly appreciate the strong recommendation!
Reply from Balisim
Thank you! We believe that excellent service shouldn't have to come with a high price tag. We're so glad you enjoyed the value we provide. Have a fantastic time exploring Bali!
Unflexible and untrue Company
You Not follow your Internet information I shout Install my eSIM during my travel to Bali. I will never use you again. Was my biggest failure to use you. The later Support was okay.
4 March 2026
Reply from Balisim
Hi Reiner Otto Wolf, We are so glad we could help you get everything sorted.
For Indonesian eSIMs, the local government registration is a mandatory step, and once that was completed, we're thrilled your connection started working perfectly!
It was wonderful seeing the Barong dance video you shared after the activation—it looks like you're having an amazing time.
Enjoy the rest of your trip and stay connected!
Quick and easy
Quick, easy and I had a working sim the minute I landed in Bali. Highly recommended.
24 February 2026
Reply from Balisim
Thank you! We are so happy you were connected the minute you landed. There's no better feeling than walking off the plane and being ready to go! We truly appreciate the high recommendation. Enjoy every moment in Bali!
Best simcard and support
22 February 2026
Reply from Balisim
Thank you so much! We are thrilled to be your choice for the best SIM card in Bali. Our support team is always here to make sure you stay connected. Enjoy your trip!
Super convenient
Great service, great value and easy to set up. Our sims were active and ready to go when our plane landed. Super convenient. Really good communication from Balisim. Definitely my go to every time we come to Bali.
28 February 2026
Reply from Balisim
Thank you so much! We are thrilled to be your "go-to" for your Bali trips. 🌴 There is no better feeling than landing and being ready to go immediately, and we’re so glad we could make that happen for you. We look forward to getting you connected on your next visit!
Horrible Experience
I got Telkomsel esim. Couldn't call anyone. Unable to call local number. Internet not at all working. Pathetic experience. We have been always reaching out to local people for calling our driver. Terrible.
27 February 2026
Reply from Balisim
I am truly sorry to hear about the frustration you’ve experienced upon your arrival. We never want a customer to feel stranded, and I want to ensure this doesn't mess up your holiday in Bali.
I have reached out to you just now to troubleshoot your internet connection immediately. Most of the time, a quick setting toggle (like "Data Roaming" or a "Network Reset") gets the data working instantly, and I want to walk you through that right now.
Regarding the calls, I would like to clarify that the specific Telkomsel eSIM product you purchased is a Data-Only plan and does not include local calling credit (pulsa). This is noted in the product description on our site.
Most travelers in Bali use WhatsApp to call drivers and hotels, as it uses the data connection rather than local minutes.
Please check your messages so we can get your internet running 100% right away. We are committed to getting you back to enjoying your trip!
Reply from Balisim
Thank you for your feedback! While we strive for instant connection, it can sometimes take a few minutes for the local network to "handshake" with your device upon arrival. We appreciate your patience during that setup time and are glad you got connected!
Reply from Balisim
Thank you so much for the strong recommendation! We take pride in being a reliable information provider for our guests. Our goal is to make sure you have all the right details for a smooth connection the moment you land. We're glad our team could help you so quickly!
Amazing customer service
Amazing customer service, quick response. Helped with my issue straight away. Esim was very easy to do, just upload phone info, passport and your ready to roll. Very recommended, took maybe 20-30 mins.
24 February 2026
Unprompted review
Reply from Balisim
Thank you so much for the recommendation! We love the phrase "ready to roll"—that is exactly how we want our customers to feel. We're glad our team could resolve your issue straight away and that the setup took less than 30 minutes. Enjoy the connection and your time in Bali!
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