Having already purchased a 32” Cargo Bag a couple of years ago, I was very happy with my purchase, the delivery and the quality fir the price. And it’s still going strong! As a result of my past... See more
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AVOID, AVOID, AVOID. FOR ANYONE USING THIS WEBSITE TO PURCHASE LUGGAGE, I WOULD SUGGEST PAYING VIA PAYPAL OR A CREDIT CARD FOR BUYER PROTECTION. THIS COVERS YOU FOR EITHER RECEIVING THE WRONG ITEM O... See more
Company replied
We visited Baggage World Glos Quays today. A lovely selection of cases &bags to suit every occasion. Lucy &Rachel served us, they were very helpful &friendly. We were able to leave our cases there... See more
Company replied
I placed an order last Sunday with a delivery date of Tuesday. Today is Wednesday the order has not even been despatched. I have emailed their sales email twice now, had no reply. Called their 020... See more
Company replied
Company details
Written by the company
Welcome to Baggage Factory, your go-to for top-notch travel gear since 1997. With 20+ stores across the UK, we've got you covered for all your travel needs. From sleek luggage to handy accessories, find everything you need for your next adventure. Our friendly staff are here to help you find the perfect fit, and our online store offers convenience at your fingertips. Trust us to elevate your travel experience.
Contact info
London, IG11, London, United Kingdom
- 02085912111
- sales@baggagefactory.co.uk
- www.baggagefactory.co.uk
4.5
Excellent
298 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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I had 2 sets Eagle London hexagon…
After initial upset over my suitcases ..... the head office were superb and so helpful managing to find us replacement wheels .
16 September 2024
Unprompted review
Reply from Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
VERY HAPPY
Ordering the bag I needed on line was very easy & the delivery super quick with notifications sent regularly updating delivery etc. Had a minor issue once the bag arrived but this was resolved to my satisfaction very quickly. Would definitely recommend this company for great value items & fantastic customer service!!
6 September 2024
Unprompted review
Reply from Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Good value and great customer service.
Bought 2 'Eagle' hard shell cases from the Gloucester Quays outlet. One was fine, the other had a problem with the lock and a wheel. Absolutely great customer service, all sorted out very quickly. Could not have been more friendly or helpful.
Good value and great customer service.
8 September 2024
Unprompted review
Reply from Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Excellent service
Excellent service - suitcase was easy to order, great price and excellent delivery
27 August 2024
Reply from Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Poor quality beware
Quality of product poor, after 1 use the bag was scraping the fabric. Poorly designed bag(duffle with wheels)
The policy is once bag is used on an airplane they won't cover but this damage has nothing to do with the flight.
29 August 2023
Unprompted review
Reply from Baggagefactory
Thank you for sharing your feedback with us. We’re sorry to hear that the duffle bag did not meet your expectations. Your experience is important to us, and we regret that the product didn’t perform as it should. We would love to make this right for you. Please reach out to our customer service team directly by emailing sales@baggagefactory.co.uk so we can further assess the situation and explore possible solutions. Your satisfaction is our priority, and we are committed to finding a resolution.
was delivered on time and its a good…
was delivered on time and its a good quality item for the price
11 August 2024
Reply from Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Great choice of suitcases and baggage
Great choice of suitcases and baggage , fantastic customer service from Wendy, who went out of her way to show me removable wheels, locking mechanism etc- Fleetwood branch
24 August 2024
Unprompted review
Reply from Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
New bags…
We order two new bags online and they were delivered quickly and efficently and they are just what we wanted. The price was great too.
8 August 2024
Reply from Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Very helpful staff in shop Then decided…
Very helpful staff in shop Then decided to order more on line
5 August 2024
Reply from Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Reply from Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Exactly what I wanted
Exactly what I wanted! I need a large suitcase to check in the hold and this is a perfect size to fit everything in when it expands to full capacity. The material and zips are strong and should ensure the contents arrive safely. It was delivered quickly too!
11 August 2024
Reply from Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Prompt delivery of item.
7 August 2024
Reply from Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Suitcase
Delivery the goods that I ordered in good condition. Very pleased with the product. Little confusing at the start. First was given DPD tracking number then switched to Royal Mail. However all in all very satisfactory
7 August 2024
Reply from Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Reply from Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Speedy delivery
Speedy delivery, great comms. Perfect delivery and item. Thank you very much.
5 August 2024
Reply from Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Jo at the Hatfield Store, you're a star
Went to the Hatfield Galleria store where Jo was very helpful, knowledgeable and just an absolute lovely person to deal with. Made the whole experience of buying luggage stress free. Would definitely recommend going to this specific store in Hatfield. Thanks again Jo
3 August 2024
Unprompted review
Reply from Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Rana in Stratford and Joanne in The…
Rana in Stratford and Joanne in The Galleria were so helpful!! Gave me good discount!!! And fantastic sales performance. Very impressed!
31 July 2024
Unprompted review
Reply from Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Avoid Fantana 2525 Lite Edge…
We purchased 2 Fantana 2525 Lite Edge Abs 4 Wheel Spinner Large Trolley cases - with detachable wheels - first time we used them 4 of the 8 wheel release mechanism was damaged - coming home from the same trip corner of case caved in - second time we used one of the case zipper pulls broke and along with damage to combination lock.
Third time we used them we were unable to remove wheels due to locking mechanism damage so when we landed TWO wheels completely missing - managed to fit wheels on both cases so could be dragged - when we left hotel - yet another wheel fell off - managed to refit but when we landed wheel was missing - in total THREE wheel's broke off.
A complete waste of £120.00 absolute rubbish avoid.
On return staff at Baggage Worlld staff very help and gave me 4 wheels which I glued back into case as wheel mounts completely beyond use and then tried to donate them to a Charity Shop but they didn't even want them so they went to the tip.
Save your money - we have now purchased two Tripp cases same size but these cases pure quality
3 July 2024
Unprompted review
Reply from Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Arrived with lots of scratches all over…
Arrived with lots of scratches all over it and looked like it had already been used.
8 July 2024
Reply from Baggagefactory
Dear Customer,
We are sorry to hear that you are not satisfied with the product. Please send your order details along with a short message with the picture of the damaged item attached to sales@baggagefactory.co.uk and our friendly customer service staff will be able to answer your query straight away.
Kind Regards,
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