Back to Basics Reviews 559

TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

Driver driving the truck YX22 WZZ on 20th December at 3.49pm was negligent, reckless and moronic. Their drivers clearly have no shame driving horrendously with the company logo so how can I have any f... See more

Rated 5 out of 5 stars

First purchase on this site: natural mentholated Miswak powder. Well described on the site, arrived quickly and without shipping costs (very appreciable). Until now (a week) I like it, leaves a nice s... See more

Rated 2 out of 5 stars

I’m disappointed to be submitting this review. Last time I ordered from this company their lovely high quality product arrived in good time and I was delighted. This time DPD is holding my parcel in... See more

Company replied

Rated 5 out of 5 stars

Excellent products and impeccable service! I ordered the discovery gift box as a birthday present. Special thanks for the super fast delivery! We had the birthday on Friday and the parcel arrived on T... See more

Company details

  1. Cosmetics Store

Information provided by various external sources

It is in our manufacturing workshop located in Marseilles that we produce our natural and artisanal cosmetics.


Contact info

3.6

Average

TrustScore 3.5 out of 5

559 reviews

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Rated 1 out of 5 stars

Reckless drivers

Driver driving the truck YX22 WZZ on 20th December at 3.49pm was negligent, reckless and moronic. Their drivers clearly have no shame driving horrendously with the company logo so how can I have any faith to give this organisation my custom.

20 December 2023
Unprompted review
Rated 5 out of 5 stars

Such speedy delivery

Such speedy delivery - quicker than orders in the UK. And I love the tooth powder - just a few ingredients but it works really well. A company with a great ethos and great service.

1 January 2022
Rated 5 out of 5 stars

This is the soap I use all the…

This is the soap I use all the time......so when my family started asking me what I wanted for Christmas I asked for a 1k bar. That's me set up for awhile. It's really nice and creamy and makes my face so soft.

20 December 2021
Rated 1 out of 5 stars

The powder was in lumps when I opened…

The powder was in lumps when I opened the packet. The dishes were not cleaned properly after I used. I found clumps of the powder on the dishes.

28 November 2020
Back to Basics logo

Reply from Back to Basics

Dear Zarina,
We are sorry for the inconvenience.
Do not hesitate to contact our customer services by email: contact@comme-avant.bio
Have a nice day,
Delphine

Rated 1 out of 5 stars

Company says delivery within 7 days

Company says delivery within 7 days, everytime i have ordered its taken almost 6 weeks

26 November 2020
Back to Basics logo

Reply from Back to Basics

Hello,
We are very sorry for the inconvenience.
As we told you, your package has been lost during transportation; and we have sent a new one.
Have a nice day,
Delphine

Rated 1 out of 5 stars

No Show

I was so looking forward to trying the deodorant, but weeks on, I still have not received it, though on the tracking it says that it has been delivered a couple of weeks ago. Very disappointed....I hope this can be rectified quickly.
Update: I had an email today saying that the deodorant had been returned as I didn't have my name on my letterbox or my address was incorrect. My address was correct. They have asked that I pay an additional 10,90€ so that they can resend it! I'm not prepared to pay for a mistake by someone else....and where is the customer service? Very disappointed.
My refund came through. Such a shame I didn’t get the chance to try maybe need to change the courier.

25 November 2020
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Reply from Back to Basics

Dear Sarah,
We are very sorry for the inconvenience due to postal services.
We asked you to pay for resend only if you confirmed your address was incorrect.
As you said it was correct, we offered to resend for free.
Your order has been refunded as you asked for.
Have a nice day,
Delphine

Rated 1 out of 5 stars

Unfortunately I think this was pretty…

Unfortunately I think this was pretty expensive for what it is and will not be purchasing again.

23 November 2020
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Reply from Back to Basics

Hello,

We have done our best to offer products which are fairly-priced. The raw ingredients are organic and often more expensive than conventional agriculture. Keep in mind that all our products are also handmade in our workshop, which explains a higher production cost. Our products are very economical and have a long lifespan (in between two and three months depending on the product and its use), their price is therefore not the best indicator for this type of product. We are doing our best, but all these factors prevent us from offering the same prices as industrial brands.

Have a nice day,
Delphine

Rated 4 out of 5 stars

Great product

Once the product actually arrived it was fantastic but it took almost a month to get here from France to Ireland.

21 November 2020
Back to Basics logo

Reply from Back to Basics

Hello,

Your order has been sent on November 10th.
Following tracking number, it is arrived in Ireland; then it should be delivered to you soon.
We do not know why it took so long for transportation.
Do not hesitate to contact us: contact@comme-avant.bio

Have a nice day,
Delphine

Rated 5 out of 5 stars

Great for sensitive skin

Love that this is all natural and zero plastic in the packaging. This is the second natural deodorant I've tried, the first didn't agree with my sensitive skin. But this one is fantastic.

19 November 2020

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