Driver driving the truck YX22 WZZ on 20th December at 3.49pm was negligent, reckless and moronic. Their drivers clearly have no shame driving horrendously with the company logo so how can I have any f... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
First purchase on this site: natural mentholated Miswak powder. Well described on the site, arrived quickly and without shipping costs (very appreciable). Until now (a week) I like it, leaves a nice s... See more
I’m disappointed to be submitting this review. Last time I ordered from this company their lovely high quality product arrived in good time and I was delighted. This time DPD is holding my parcel in... See more
Company replied
Excellent products and impeccable service! I ordered the discovery gift box as a birthday present. Special thanks for the super fast delivery! We had the birthday on Friday and the parcel arrived on T... See more
Company details
Information provided by various external sources
It is in our manufacturing workshop located in Marseilles that we produce our natural and artisanal cosmetics.
Contact info
5 rue jean françois leca, 13002, Marseille, France
- +33972554532
- contact@backtobasics.bio
- www.backtobasics.bio
Reckless drivers
Driver driving the truck YX22 WZZ on 20th December at 3.49pm was negligent, reckless and moronic. Their drivers clearly have no shame driving horrendously with the company logo so how can I have any faith to give this organisation my custom.
Great service!
Very good soap and shampoo
Very good soap and shampoo. No chemicals, no perfume. Will buy it again and again. Thanks
Such speedy delivery
Such speedy delivery - quicker than orders in the UK. And I love the tooth powder - just a few ingredients but it works really well. A company with a great ethos and great service.
Great products
Great products! Have been using the soaps for over a year and our skin is so soft!
This is the soap I use all the…
This is the soap I use all the time......so when my family started asking me what I wanted for Christmas I asked for a 1k bar. That's me set up for awhile. It's really nice and creamy and makes my face so soft.
Thank for you the amazing hair soap
Thank for you the amazing hair soap. I see so much difference for the better since I started to use. My hair is so much brighter and smooth to the touch and also much healthier :D
I ordered the dishwasher powder which I…
I ordered the dishwasher powder which I was very disappointed with. The packaging was unsatisfactory and the results of cleaning the glasses was very poor will not be buying again. Do you have a money back guarantee?
The powder was in lumps when I opened…
The powder was in lumps when I opened the packet. The dishes were not cleaned properly after I used. I found clumps of the powder on the dishes.

Reply from Back to Basics
Company says delivery within 7 days
Company says delivery within 7 days, everytime i have ordered its taken almost 6 weeks

Reply from Back to Basics
No Show
I was so looking forward to trying the deodorant, but weeks on, I still have not received it, though on the tracking it says that it has been delivered a couple of weeks ago. Very disappointed....I hope this can be rectified quickly.
Update: I had an email today saying that the deodorant had been returned as I didn't have my name on my letterbox or my address was incorrect. My address was correct. They have asked that I pay an additional 10,90€ so that they can resend it! I'm not prepared to pay for a mistake by someone else....and where is the customer service? Very disappointed.
My refund came through. Such a shame I didn’t get the chance to try maybe need to change the courier.

Reply from Back to Basics
Very good product
A good product and at a very reasonable…
A good product and at a very reasonable price.
Good stuff 👏
Excellent product that I continue to use
Purchased the Hornbeam Escurette
Purchased the Hornbeam Escurette , the quality is superb , safe to use and actually resolved the problem I had for months , highly recommended
Unfortunately I think this was pretty…
Unfortunately I think this was pretty expensive for what it is and will not be purchasing again.

Reply from Back to Basics
Great product
Once the product actually arrived it was fantastic but it took almost a month to get here from France to Ireland.

Reply from Back to Basics
Great for sensitive skin
Love that this is all natural and zero plastic in the packaging. This is the second natural deodorant I've tried, the first didn't agree with my sensitive skin. But this one is fantastic.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







