Back Market - Deutschland Reviews 

Worst return experience of my life. Back Market provided an invalid return label for a battery-containing product, causing the package to get stuck with delivery company for weeks. After making multiple calls to the delivery company myself to locate and recover the package, it was finally returned to me. The moment I got it back and was ready to complete the return, Back Market suspended my account, stopped all cooperation, and refused to provide a valid return label. I am left with a product I cannot return and no refund.

The delivery time was impeccable. The product was also in excellent condition and came with a good charging cable. It was packed in neutral packaging, so no original box, but that's okay.

With the customer service I received a quick reply. My problem is that I had bought AirPods 4 and not until after the 30 day return option did I experience that the battery life of the headphones was around 3 hours. I consider this too short because there isn’t a large price difference between buying the headphones new versus buying them refurbished. New headphones battery life should be around 5 hours. The battery life for buying them refurbished isn’t mentioned. Had I known this, I would’ve bought new ones. It would be helpful for the consumer to have a rough estimate of battery life like when buying phones for example.

Great service. Everything was performed as Back Market offered. We are happy to find such a reliable program.

All good. But the re-buy price went from 60 to 20..

I brought 1tb iPad Pro it was in warranty and I loved it with pricing of 128 gb, it was steal deal for me

Fast and smooth

I liked the airfyer. Works great.

Fast replies; article as described

I had mixed experience with Back Market.

I purchased an iPhone 14 that was advertised as supporting both physical SIM and eSIM. However, I later discovered that the device I received was a Chinese model (A2884), which does not support eSIM at all. This means the product did not match the advertised specifications.

On top of that, I had already returned the phone once because the condition did not match what was described. I also incurred additional costs after purchasing an eSIM plan before realizing it would not work, and had to buy a physical SIM card instead.

Customer support was responsive, but the final resolution was limited to a 45€ partial refund, which I do not feel fully reflects the inconvenience and the fact that the product was not as advertised.

In the end, I kept the phone to avoid further delays, but this experience has reduced my trust in the platform. I would recommend buyers to carefully check model numbers before purchasing.

Product arrived in 2 days only, coming From UK. Everything is working pretty well and the state of the phone is good. Would recommend ! Battery is also fine !

I can't complain about anything. I bought a 300 eur laptop and it was exactly what I needed and got. Works perfect for studying. Maybe a little too much used but honestly, don't bothers me

It’s really easy to buy a Phone from the Back Market and it came very quickly also and the condition of the phone is very good.

It’s very legit.

First the Airpods where defect. Then the replacment still isnt as good as the original airpods. Finaly i paid for express shipping and it took more than a week until i hat the product.

Delivery was super fast. i received my phone in 1 day.
Phone was delivered in expected quality.

Ordered three times from Back Market and had a great experience every time. Reliable service, smooth process, and I’m very happy with my purchases. Highly recommended.