Back Market - United States Reviews 

The process of buying and sending my old phone back for an excellent price to trade in. Saves trying to dispose of the old phone.

All worked smoothly. Very happy with purchase and instructions for changeover from SIM card to E-SIM. Great company will recommend to friends and family.

Only small point is the packaging for the phone could improve. I realize they are keeping costs down but better packaging with brand name would show more professionalism. Just a thought.

every device I have gotten from them has been reliable and I appreciate that they help give tech a second life

Yet another great product and ordering experience with Back Market! I purchased an iPhone 13 mini to replace my broken iPhone 12 mini—I’m a big fan of smaller phones.

The price was completely fair, and the ordering process was quick and convenient. The phone arrived in excellent condition, exactly as advertised, and has worked perfectly since I set it up. I’ll continue using Back Market as my primary source for quality refurbished electronics.

I always have a great time with backmarket both to buy and trade in devices. This was my 3rd purchase from them and 5th transaction overall and I have no complaints

I bought an iPhone 15 listed in Excellent condition. Back Market defines excellent condition as “no scratches” on screen. The phone I received had multiple, highly visible scratches on the screen. I spoke with a customer service rep and sent her photos and a video of the new phone. She agreed it didn’t even meet their quality standards for a phone in fair condition. Back Market listed the same model phone, in fair condition for about $100 less than what I paid. I then spoke with a supervisor who said he would contact his team and the seller, and then let me know within 2 business days how much of a refund they could issue me. At this point, I had already spent more than 5 hours with my cellular provider and Apple to transfer my data and service to the new phone. The supervisor never followed up with me. Three days later, I talked to another service agent who said they could only offer me a $50 refund. This is absolutely unacceptable. Back Market claims that devices in their marketplace go through a rigorous, multipoint quality inspection. My receipt even has a line item charge for quality assurance! When I looked at the refurbisher’s reviews on Google, it was clear that the company, Kiss Electronics, has a history of misrepresenting their products. Back Market claims to offer “best in class refurbishment” and “only use trusted refurbishers”. They should not use refurbishers who scam customers AND they should have offered to fairly compensate me for the difference in price compared to the same product in fair condition. I had been a repeat customer, but I will never conduct business with Back Market again after the way they mishandled this situation.

I ordered the premium and it was flawless. Like new. It was delivered in 2 days. I will get my next phone and a laptop from Back market. I'm very impressed and have been telling anyone who will listen about this company.

Fast delivery of a very well working like-new affordable laptop. Also great customer service

Bought 2 products and they were both good

Excellent service and quality

It was a great functioning, fully operational prime condition MacBook- very satisfied with purchase

Great company. Great deals on good quality phones. Nice accessories and laptops also. Would highly recommend back market.

The phone looked new, works great. Good value.

I was very happy with the 2025 Motorola edge I received didn't seem to have any problems everything seemed top notch very happy with my purchase

Excellent price. Product met or exceeded expectations. Quick delivery of refurbished phone and rapid approval and payment for my old phone. Good instructions how to return old phone.

I had an outstanding experience with Back Market from start to finish.

I've purchased refurbished electronics before, but only from brands I trust, like Apple and Samsung. I've also bought refurbished devices from Woot in the past, and while the products themselves were fine, the buying experience wasn't always great. This time I needed another MacBook quickly because my existing machine had become a bottleneck for my work, so I wanted a company that inspired confidence if something went wrong.

Back Market did exactly that.

What really sold me was the transparency. I liked being able to compare different condition grades and decide what mattered to me. I don't mind a small cosmetic scratch if it saves me money, but I wanted a machine that was technically solid. I also appreciated the included one-year warranty, the 30-day return window, and the option to purchase extended coverage. Those policies made the purchase feel very low risk.

The ordering process was straightforward, shipping was fast, and the MacBook arrived exactly as described. It has exceeded my expectations and has been a huge upgrade for my workflow.

I'm naturally pretty thrifty. Even if I can afford to buy something brand new, I always look for the smartest value. Spending thousands more on a new laptop just didn't make sense when I could get an excellent refurbished machine backed by a strong warranty.

This was my first purchase from Back Market, but it definitely won't be my last. I wouldn't hesitate to recommend them to anyone looking for high-quality refurbished electronics.

I absolutely love my phone. The phone from Back Market arrived practically new with accessories at a much lower cost than the mobile retail stores. My phone arrived quickly well packaged. If you want to save money and have a great customer service experience, I highly recommend ordering from Back Market.

I have purchased 3 devices from this company and currently planning to purchase my fourth. I love Apple products and their prices on refurbished like new products looks just like a brand new at a cheaper price!! The products are top shelf, no matter what you buy. Delivery is fast and your actually helping the environment and economy.

I'm tremendously grateful for Back Market x Chrome OS USB drive. I installed on a Windows 10 machine that lost support as well as a Windows 8 PC with great ease. Both are running superb!! I look fwd to exploring trading old devices and purchasing refurbished through Back Market!! Certainly exceeded all a expectations!!

DO NOT BUY FROM HERE -
Scam company that ships scratched carrier-locked phones as unlocked excellent