Babys-Mart Reviews 

1,605
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt delivery, secure packaging, and the exceptional quality of products like car seats, prams, and pushchairs. Many people find the ordering process remarkably smooth and are extremely happy with the helpful support received. Some reviewers were not happy with delayed deliveries, noting that their orders took several weeks to arrive without any clear tracking updates. A number of consumers also mentioned ongoing frustrations with customer service when trying to track missing items or obtain accurate delivery dates. Additionally, a few buyers experienced issues receiving incomplete sets that required further time to resolve.

What people talk about most

Delivery service

People report ambiguous experiences with delivery_service, as consumer opinions are sharply divided. On one... See more

Product

Clients share ambiguous opinions on product experiences, ranging from high satisfaction to frustration. Many... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting both satisfaction and... See more

Customer service

Customers had ambiguous experiences with customer_service. While many reviewers praised exceptional and... See more

Response time

Consumers find response time to be ambiguous, experiencing significant delays of up to four weeks or a month... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Baby mart where great! We got a great deal.on our car seat. The only let down was using Shop to track deliveries. It never updates properly. I had been 10 days since I ordered it and had no updates. I... See more

Rated 5 out of 5 stars

Having read reviews talking about delivery issues I was unsure but everything was fine. Delivery was slightly delayed but customer service was great, keeping me informed. Item arrived around a week la... See more

Rated 5 out of 5 stars

Absolutely BRILLIANT service. Cannot fault this purchase. Ordered on a Monday, delivered the next day, on time. It's a lovely pushchair, colour is lovely, it came with a footmuff and rain cover... See more

Rated 5 out of 5 stars

Excellent experience purchasing the Britax Advansafix from Babys-Mart. The ordering process was easy, delivery was prompt, and the car seat arrived well packaged. The seat itself feels extremely solid... See more



Company details

  1. Baby Store

Information provided by various external sources

Babys-Mart is an online retailer of high quality prams, pushchairs, furniture and baby equipment. Established online for over ten years with a wealth of knowledge and experience in the nursery industry we are able to provide great products at greater prices.

What We Do At Babys-Mart

Written by the company

We Promise To Ship Your Item The Same Day
All orders received before midday are dispatched the same working day. Please note weekends are not classed as business days.
Free Delivery On All UK Orders Over £49.99
Free delivery is available on all orders over £49.99 to UK mainland postcodes. Specialist nursery furniture and nursery roomsets may attract additional costs and assembly charges. Please see our shipping page for more information.
Long Established Family Business You Can Trust
We are a second generation family business established in 1982. Babys-Mart.co.uk was launched in 2001 as one of the first e-Commerce nursery retailers in the country and has continued to serve parents ever since.
14 Day Easy Returns
If you are not satisfied with your purchase simply return the unused items with their original packing for a full refund. Made to order items are excluded. For our full terms and conditions please read our returns policy online.
Don't Want To Order Online?
No problem. We have a team of experienced and knowledgeable sales staff who will be happy to discuss your requirements, answer your questions and process your order over the phone.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.3

All reviews

(1,605)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not happy with this company

Not happy with this company. Ordered a car seat on 2nd May and still not received it. Customer service and communication is very poor, have had to email them numerous times and have been told rough times of delivery with it still not being delivered a month later and not one single apology, I have found them very rude and abrupt. Go elsewhere.

4 June 2024
Unprompted review
Rated 2 out of 5 stars

Customer Support Falls Well Short.

Unfortunately Babys-Mart sold me a selection of products that turns out were not phyisical stock in house and failed to check stock with there Branded Suppliers, BUT still offered 5/7 day delivery at point of sale. Part order was delivered within 5 days BUT balance took approximately 30 days, overall very poor communication, several failed delivery dates. Babys Mart easily misled by their Branded Suppliers

16 May 2024
Rated 1 out of 5 stars

Not recommended

Not recommended. ordered a car seat after 19 days still not have any ship schedule. Email them to cancel order after 5 days still not have refund. Don't wasting your time go buy from other.

10 May 2024
Unprompted review

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