I absolutely love my hairdryer - great control on speed, temperature and direction! I'd say better than the fancy ones at three times the price. I have really thick hair and it copes amazingly. I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased a £100 pair of hair straighteners in October 25 and recently started getting an error which stopped them from being used. I contacted Babyliss support who were efficient, friendly and more... See more
Company replied
Babyliss have been amazing, my straighteners were faulty but after a few quick replied emails they sent out a new pair under warranty. The service I received was great, can't fault the service, shame... See more
Company replied
I love the Big Hair Rotating Hair Dryer Brush, which easily smooths my wavy-curly hair into lovely natural-looking straight hair. I've used it for years. The latest one was still in guarantee and deve... See more
Company replied
Company details
Contact info
Conair Group Ltd, Maplewood Crockford Lane, RG24 8YB, Basingstoke, United Kingdom
- 0370 5133191
- ukinfo@conair.com
- www.babyliss.co.uk
4.8
Excellent
603 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent
Excellent, rapid responses and fair replacement, couldn't ask for better service.
4 November 2025
Unprompted review
Reply from Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Query with instructions for product
I contacted Babyliss because I had a query with the instructions for my Babyliss curling tongs and I received a very prompt and helpful reply. Very pleased with the service.
18 October 2025
Unprompted review
Reply from Babyliss
Good Morning Judith,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
my straightener flat plate lasted me 3…
my straightener flat plate lasted me 3 years strong then i reported it faulty they’re sending me a replacement they’re so helpful and thoughtful brilliant service
23 October 2025
Unprompted review
Reply from Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Excellent customer service and very…
Excellent customer service and very fast delivery.
23 October 2025
Unprompted review
Reply from Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Love It.
I bought my wife a Babyliss Air Power Volume 2-in-1 hair dryer and styler last year for a Christmas present. It recently developed a fault and I got in touch with Babyliss by email. 3 days later we have a replacement. That's great customer service. That's as good as anyone can expect.
Love it.
22 October 2025
Unprompted review
Reply from Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Hair trimmer stopped working
Our Hair trimmer stopped working after about 1 year. I have called customer service of Babyliss, they were very friendly and helpful. I didn’t have my receipt anymore, they requested some few more details about the product and a picture via email.
After a couple of working days they replied and told me I will receive a new replacement product. Everything went straight forward and a good communication.
17 October 2025
Unprompted review
Reply from Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Reply from Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Fantastic service
Fantastic service, I got in touch over a small issue with my curling wand and was sent a brand new one! Very helpful would highly recommend.
17 October 2025
Unprompted review
Reply from Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Problem resolved with ease!
Contacted BaByliss as I bought some straighteners from their amazon store and had used them once when recieved a month ago, I'm curly haired so never straighten a lot, went to use them again the other day for the second time and they lit up, but no heat what so ever. I contact babyliss with the issue, they asked for all the relevant information needed and told me a repair could not be done, so they would send a new replacement out and I received them today after speaking to them yesterday! Amazing customer service, cannot fault them one bit! Appreciate it greatly, 100% recommend this brand always!
12 October 2025
Unprompted review
Reply from Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Had an error come up on my hair…
Had an error come up on my hair clippers. Quick online chat, received an email, sent the photo required and job done. New clippers being sent out to me. Great customer service.
14 October 2025
Unprompted review
Reply from Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Really helpful customer service
Really helpful customer service. Once I made contact they were very prompt in advising and sorted a replacement to be delivered to me .
1 October 2025
Unprompted review
Reply from Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
The customer service was impeccable…
The customer service was impeccable from start to finish, very pleasant and helpful staff
10 October 2025
Unprompted review
Reply from Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Excellent customer service agents
Excellent customer service agents, dealt with my query, not only promptly and professionally , but also friendly and sympathetically. My original appliance developed a fault and a replacement is now on its way. I couldn't be happier ☺️
9 October 2025
Unprompted review
Reply from Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Babyliss hair clipper
Great customer care sorted out a problem we had with a faulty product straight away and a replacement sent out immediately.
3 October 2025
Unprompted review
Reply from Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Tresemme hairdryer developed a fault.ntacted them when my Tresemme…
Contacted them when my Tresemme hairdryer developed a fault. It was two and a half years old with a 3 year guarantee. I was dealt with efficiently and swiftly. I received a replacement the next day. Extremely pleased with the service.
25 September 2025
Unprompted review
Reply from Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Always easy to deal with for warranty…
Always easy to deal with for warranty repairs. Normally send me out a replacement. Why I always buy BABYLISS for men
2 October 2025
Unprompted review
Reply from Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Fabulous after sales team
The Babyliss After sales team are brilliant! Professional understanding of my problem with the Shaver which was replaced free of charge with an extended warranty . Absolutely brilliant in this day and age
25 September 2025
Unprompted review
Reply from Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Excellent Customer Service – Above and Beyond
I believe the true measure of a company is how they respond when things go wrong. I had a small issue with my BaByliss Gold Pro Skeleton Trimmer, and the customer service I received was absolutely perfect.
The team handled my enquiry quickly, clearly, and with genuine care.
This kind of service makes a big difference. If I am ever choosing between products in future, and BaByliss make one that fits my needs, they will automatically be one of my top considerations.
A big thank you to Inka and Philippa for their help.
Highly recommended.
22 September 2025
Unprompted review
Reply from Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Contacted Babyliss on the off chance I…
Contacted Babyliss on the off chance I could buy a replacement part for my clippers that had failed after long service. They replied really quickly and professionally but couldn't. Even though I advised the age of the clippers Inka persisted so I sent them the info they requested, without much hope. Unbelievably at the very very end of the guarantee period Babyliss have offered to replace the whole set! I am extremely pleased and dumbfounded all at once. It's just a pity they couldn't replace the one small part required, I'd have been happy with that and it's good for the planet too Babyliss! Well done Inka and Babyliss, a real standout experience!
24 September 2025
Unprompted review
Reply from Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Customer Service at its best
Had to contact Babyliss when my Big Hair styler developed an issue. I knew it was "old" so wasn't expecting much, just some advice really. I couldn't answer all their questions because I was away from home but, instead of just cutting me off, they kept my enquiry open until I got back AND, because it couldn't be repaired or replaced, they offered me a fabulous discount on a new item! Customer Service at its best and how it should be! 10/10 for this excellent company!
22 September 2025
Unprompted review
Reply from Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
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