I absolutely love my hairdryer - great control on speed, temperature and direction! I'd say better than the fancy ones at three times the price. I have really thick hair and it copes amazingly. I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I purchased a £100 pair of hair straighteners in October 25 and recently started getting an error which stopped them from being used. I contacted Babyliss support who were efficient, friendly and more... See more
Company replied
Babyliss have been amazing, my straighteners were faulty but after a few quick replied emails they sent out a new pair under warranty. The service I received was great, can't fault the service, shame... See more
Company replied
I love the Big Hair Rotating Hair Dryer Brush, which easily smooths my wavy-curly hair into lovely natural-looking straight hair. I've used it for years. The latest one was still in guarantee and deve... See more
Company replied
Company details
Contact info
Conair Group Ltd, Maplewood Crockford Lane, RG24 8YB, Basingstoke, United Kingdom
- 0370 5133191
- ukinfo@conair.com
- www.babyliss.co.uk
4.8
Excellent
601 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great service prompt attention and…
Great service prompt attention and minimal fuss
11 May 2026
Unprompted review
Reply from Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
I had an issue with my dryer
I had an issue with my dryer, and I emailed them to sort out. I am beyond happy with the experience.
Bear in mind that I had the problem over the weekend and I shot them an email about it. They quickly picked up on Monday and promptly sorted my problem out.
Great
11 May 2026
Unprompted review
Reply from Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Customer Service Experience
I had an issue with a hairdryer - the customer service team were amazing. They went above & beyond to make everything easy & we’re really efficient & friendly. Thank you!
7 May 2026
Unprompted review
Reply from Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Absolutely excellent customer service
Absolutely excellent customer service. I contacted customer services about an issue with my hairdryer and they were so unbelievably helpful, professional and efficient. Issue resolved, in less than 4 days replacement received. Not often you get service like this from companies... thank you
30 April 2026
Unprompted review
Reply from Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
What a great level of customer service…
What a great level of customer service provided by Yomna, very quick response and amicable resolution to my issue.
27 April 2026
Unprompted review
Reply from Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
I have contacted to costumer services…
I have contacted to costumer services lady I spoke was very helpful and friendly I managed to explain the issue did take some time to resolve it I think that was probably they way to solve the issue I think we managed to resolve the issue I m waiting for return they confirm
Over all I m happy
17 April 2026
Unprompted review
Reply from Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Exceptional customer service
I sent an email to babyliss customer service and received a reply promptly the next day! I was very pleased as this is more than most companies do already. They sorted the problem within a couple days with no complaints and the whole process was incredibly easy.
15 April 2026
Unprompted review
Reply from Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Having trouble trying to order gas…
Having trouble trying to order gas refills for my hot brush, so I contacted Conair/Babyliss …. Yomna couldn’t have been more helpful she gave me the direct website to order…. This was yesterday 18th February and they are being delivered today 19rh February… you can’t say fairer than that … Thank you Yomna… x
18 February 2026
Unprompted review
Reply from Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
I really like the aftercare with this…
I really like the aftercare with this company if there’s an issue with their machines, they really look after you well
14 April 2026
Unprompted review
Reply from Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
TRESemmé Defined…
I had purchased a TRESemmé Defined Curls Tong and Brush set 23rd December 2025 from Argos and collected it from my local Sainsbury's. I usually wear my hair straight, but used this New Years Eve, February 20th and last Saturday 4th April. Last Saturday I got part way through curling my hair for a party and the tongs literally sprang apart. I contacted them via email, received a prompt reply and sent the details they required at 12.38pm yesterday. This morning at 8.15am, I received a delivery via DPD of a replacement set. With an extra 6 months guarantee on top of the original 3yrs. Absolutely over the moon.
9 April 2026
Unprompted review
Reply from Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Great customer service provided good customer service for a…
Great customer service provided for a faulty curling wand. They responded with 48hrs and have arranged a replacement to be sent out.
9 April 2026
Unprompted review
Reply from Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Yomna fixed my issue with faulty…
Yomna fixed my issue with faulty clippers quickly and professionally. Kinda shocked how smoothly it went. Great service.
7 April 2026
Unprompted review
Reply from Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
ER7 error on £100 straighteners…
I purchased a £100 pair of hair straighteners in October 25 and recently started getting an error which stopped them from being used. I contacted Babyliss support who were efficient, friendly and more helpful than I could’ve hoped for. They confirmed that my old pair could not be repaired and would send me an exact replacement within a few days. Can’t fault them!
9 April 2026
Unprompted review
Reply from Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Customer service
BaByliss customer service is top notch. My wife has been using their products a lot. Just one time, the hair straightener had an issue and the replacement was sent within a week. Great customer service.
9 April 2026
Unprompted review
Reply from Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
I had to contact Babyliss as my tool…
I had to contact Babyliss as my tool had stopped working all of a sudden and i was really sure that i was not able to get the support i needed, because of the warranty. But i am so glad i did, because Inge the advisor that helped me initially, took my query seriously and offered me a replacement straight away. I was speechless. I am so happy with how it was dealt with and how quick the response was. Sandra the last adviser that helped, was also very friendly and took my query on board and helped me. I can't fault Babyliss's customer service, it's always a pleasure, a 100/10!!!
8 April 2026
Unprompted review
Reply from Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Excellent no quibble honour of 5year…
Excellent no quibble honour of 5year guarantee expedited immediately for replacement of appliance.
Well done and thankyou for upholding faith and trust in customer service and confidence in your products.
I look forward to receiving the appliance in due course and meanwhile intend to buy a babyliss razor
to complement the replacement clippers.
Once again thankyou.
Ray 03.04.26
4 April 2026
Unprompted review
Reply from Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
I’ve had a great experience with Inge at Babyliss.
I’ve had a great experience with Babyliss issuing me a new product following a product fault. They were very efficient and helpful. I’m very satisfied with their service.
30 March 2026
Unprompted review
Reply from Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Love the product, it had a fault but was replaced within days
I had my hairdryer (which I loved) for 2 years when it developed a fault. I got in contact with the customer service and can only give great praise for them. They responded very quickly. A new hairdryer was sent out after I’d answered some simple questions and provided photos. It was delivered within a couple of days. The two customer care employees, Inge and Sandra, were great to deal with.
27 March 2026
Unprompted review
Reply from Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Same issue again, resolved again!
Had the exact same issue happen with a replacement trimmer, the guard just seems to crack after some months of use.
Emailed support letting them know what happened, they were of great help and replied very quickly. They have kindly offered me a replacement which is greatly appreciated!
Super helpful support!
26 March 2026
Unprompted review
Reply from Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
My clippers broke the blade adjuster…
My clippers broke the blade adjuster and it fell off after 2 yrs 5 mths informed Babyliss and Yomna & Sandra kindly sorted me a new set to be delivered very impressed with the response and honouring the 5 yr Warranty.
22 March 2026
Unprompted review
Reply from Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika.
Customer Care Team
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