I ordered a cushion for the pushchair. While there were significant delays to the order, the moment I called the number provided, I spoke to a very kind and considerate person who helped me rapidly an... See more
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See what reviewers are saying
The webshop had a nice discount not found at other webshops. Smooth buying experience, then came the waitig. We had to wait a bit longer than we expected, but when we reached out to the customer servi... See more
Received item quickly but faulty product received (missing piece) and no news from their customer care for 3+ weeks now. Two weeks after my request for assistance someone appeared briefly on the Whats... See more
Ordered four swaddle clips over two months ago. I wasn’t told they would take longer than expected and wrote to customer services after a few weeks when I hadn’t received them. I was then told I would... See more
Company replied
Company details
Written by the company
Babycare.nl is a major retailer of European baby products. Worldwide shipping is available for baby apparel, car seats and baby strollers. Babycare's 180.000+ customer base is located all over the globe. Please beware of other web-domains that look like ours. We are *not* affiliated with these domains: BABYCARES.NL BABYCARE.COM
Contact info
Kerkstraat 1, 9641 AL, Veendam, Netherlands
- +31(0)598635500
- mail@babycare.nl
- www.babycare.nl
3.7
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A very easy
A very easy, smooth and uncomplicated shopping experience. Even though COVID-19 delayed the delivery, Babycare.nl was always informative from their side and did everything to deliver the products (which are great as well).
The whole process was better than expected, especially given the fact that I live in the UAE.
8 June 2020
Unprompted review
Fast and good customer support
Fast, good customer support, quality products. Especially the spare parts for babywagons.
5 June 2020
Unprompted review
Very helpfull customer service
2 June 2020
Unprompted review
Thanks for efficiently processing and…
Thanks for efficiently processing and shipping my order. I appreciated the clear updates.
29 May 2020
Unprompted review
About the evaluation of bugaboobee5
The goods were delivered quickly and I'm satisfied with the quality. Please keep it up.
19 May 2020
Unprompted review
great stroller
great stroller! super fast delivery half way across the world!
12 May 2020
Unprompted review
Everything was good!
I placed my order online and had a few questions regarding it. It took a bit longer than I expected for a reply through WhatsApp, but it was still fast. The order took a bit longer to arrive, but I am fully aware that it was not babycare's fault. The product came in great condition. Would order again from babycare!
4 May 2020
Unprompted review
Always easy to navigate the website and…
Always easy to navigate the website and good communication throughout the ordering process.
I look forward to receiving your beautiful products!
I really love that you offer international orders too : )
Thank you,
Rebekah
Australia
2 May 2020
Unprompted review
Good products and quick delivery
25 April 2020
Unprompted review
Excellent customer service
Excellent customer service! Would recommend and use again, for sure! Thank you!
25 April 2020
Unprompted review
fast delivery and good quality product…
fast delivery and good quality product ! thank you
20 April 2020
Unprompted review
Great company
20 April 2020
Unprompted review
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