Babybub  Reviews 

787
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 280 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, especially the pregnancy pillows, for their effectiveness in providing support and significantly improving sleep quality during pregnancy. Many appreciate the compact and low-profile design, which offers ample support without taking up too much bed space, a common issue with other maternity pillows. The quality of materials, often described as soft, comfortable, and cooling, also contributes to a positive user experience. Additionally, the customer service team receives high marks for being excellent, responsive, and helpful in resolving issues efficiently. However, some customers also noted issues with customer service, specifically mentioning a lack of response or unhelpful interactions when trying to resolve concerns.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction with the... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the great quality of leggings and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as unparalleled,... See more

User experience

Consumers find user experience to be positive, with many reporting improved sleep and overall comfort from... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using the BabyBub pregnancy pillow for a little while now, and it’s been such a game changer for my sleep. I love how compact it is compared to traditional pregnancy pillows, it gives g... See more

Rated 5 out of 5 stars

I am extremely satisfied with this pregnancy pillow and would 100% recommend it to every pregnant woman. It gives amazing support and keeps me from constantly turning onto my back during the night.... See more

Rated 5 out of 5 stars

Best maternity pants compared to other brands! I felt comfortable and well supported wearing these maternity pants from 1st trimester till week 38 of my pregnancy, plus the side pockets were very... See more

Rated 5 out of 5 stars

Ever since getting pregnant I have been struggling with being over heated while sleeping. I can't tolerate anything more than a thin quilt to sleep while my husband slept bundled in sweats to stay war... See more


Company details

  1. Maternity Store

Written by the company

A maternity brand for all mums and for babies made for motherhood, from pregnancy to blooming bellies, breastfeeding, and beyond.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

787 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 76% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(787)

281 reviews in the last 12 months

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Rated 1 out of 5 stars

They shipped a used pillow

They shipped a used pillow. Had hairs and dirt and smelled like marijuana. Disgusting.

26 June 2026
Unprompted review
Babybub  logo

Reply from Babybub

Hi Zach,

I'm so sorry to read this 💔 I can only imagine how upsetting it must have been to open your pillow and have that experience, especially during pregnancy.

I just wanted to reassure you that we would never send or sell used pillows. That's simply not how we operate, so we'd really like the chance to look into what happened here.

If you could share your order number here on Trustpilot (or send it to our support team), I'll personally ping the team and make sure your case is picked up and addressed as quickly as possible.

We'd truly love the opportunity to make this right for you.

Warmly,

Sheyma @ babybub

Rated 5 out of 5 stars

Fantastic customer service

Ordered these leggings in the wrong size and asked if I could exchange for a bigger size. They were so helpful and got me sorted with no issues. The leggings are great quality and customer service is fantastic! Highly recommend!

19 June 2026
Unprompted review
Rated 1 out of 5 stars

I was scammed by this company

I was scammed by this company. They claimed to send me a pillow, which was never delivered. When I confronted them, they sent me an obviously AI generated photo to try to prove it was delivered when it wasn’t. The photo had half a dozen things obviously fake it it (eg, screen door opens in the wrong direction and opposite from my front door). The company has subsequently sent me ab email asking me to spend more money to “fix” the problem instead of giving me a refund. Red flags everywhere. Don’t get scammed like me.

21 June 2026
Unprompted review
Babybub  logo

Reply from Babybub

Hi Courtney,

I'm so sorry to read this 💔 I can completely understand why you'd feel frustrated and let down, especially when you were expecting your pillow and it never made it into your hands.

I took a look at your case personally, and I can see that your order was marked as delivered by the carrier, but it seems you never actually received it. I also wanted to clarify that the delivery photo our team shared came directly from the carrier, UniUni — it wasn't created or altered by us. We would never try to scam our customers.

As a mama, I know how important this stage is, both for comfort and financially. That's why when parcels go missing after being marked as delivered, we always try our best to help find a fair solution.

I can also see that our support team has already processed a refund for your order because we never wanted you to feel unheard or even more frustrated by the situation.

I'm truly sorry this was your experience with us, and I appreciate you taking the time to share your feedback. 💕

Warmly,

Sheyma @ babybub

Rated 5 out of 5 stars

Great Product, Even Better Customer Care

I absolutely love my Baby Bub pillows. They provide the perfect amount of support and comfort, and they’ve significantly improved my sleep quality. I was also very impressed with the customer service. When my original order was lost in transit, Rachel and Patricia from customer care responded quickly and resolved the issue without hassle. They promptly arranged a replacement, and their genuine care and commitment to customer satisfaction made all the difference. I’m very grateful for their excellent support and highly recommend both the product and the team behind it.

17 June 2026
Unprompted review
Rated 1 out of 5 stars

I have tried to message this company 3…

I have tried to message this company 3 times to say I would like a refund under the 90 day trial. Surprise I’ve had zero response.

My order number is 451496. Please look into this and email me with my refund details. Thank you.

17 June 2026
Unprompted review
Babybub  logo

Reply from Babybub

Hi lovely,

Oh no, I'm so sorry you've been left feeling this way 💔 I can totally understand how frustrating it must be to reach out multiple times about your refund and feel like you're getting radio silence. I'd be upset too.

I took a look at your case personally, and I can see that our support team replied to each of your messages on time. It looks like there may have been some kind of email hiccup along the way, and their replies may have landed in your spam or junk folder instead of your inbox.

I've already given the team a nudge, and they'll be reaching out to you shortly through a brand-new email thread to make sure you receive their message this time around.

Thank you for flagging this for us. I know this has been frustrating, and I'm really sorry for the mix-up. We'll get you taken care of and help get this sorted as quickly as possible.

Best,

Sheyma @ babybub

Rated 5 out of 5 stars

Try it out and see if it works for you.

I totally love and want to support this company. They are extremely honorable, honest, generous, and supportive. Even though my wife was having trouble with this product, they were able to comp me to allow her to have time to use it when she needs to. Their customer service is also top-notch and above my expectations. They reply fast and resolve my issues quickly and then some.

Though in all honesty, their product and emphasis on this: may not be for everybody. I urge everyone to try it out, given that they have a 90-day money-back guarantee, and see if it's for you.

My wife did say the belly support is helpful for travel, but the other pillows aren't that helpful. She does agree, though, that the belly support is helpful and comfortable. However, she will mostly use it during travel rather than at home.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Love this company


Love this company. Really great support and even better material. Definitely worth EVERY penny sooo glad I stumbled upon these they have really been a BIG help in my recovery especially since I had a c section !!!

14 May 2026
Unprompted review
Rated 5 out of 5 stars

The purchase has been one of the best…

The purchase has been one of the best during my pregnancy - I use this pillow every night and it has immensely improved my sleep. I also bring it when I travel, it’s so easy to pack. Can’t recommend this enough. It gives perfect support for my lower back and under my belly.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

the little pillow that could

No question, this pillow is amazing! I got it early at 10 weeks and I am so glad I did. Many more uses than just sleeping, i use it all the time for reading in bed- propped against the pillows for extra support, the little bolster pillow my new best friend, I even shove it between my boobs when they feel so heavy at night. Put the two halves together for sexy time and you have a hip lift.... thank me later for that one.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Customer service is on the next level. Amazing!

Product is amazing. But customer service and after-sales communication are more amazing.

Thank you, Ashley, Rachel, Patricia, and to all people who helped me with all of my concerns. I do hope I mentioned all the names who guided me in choosing the right product.

Amazing people.

4 June 2026
Unprompted review
Rated 2 out of 5 stars

2-3 weeks and still no pillow

I have gone back and forth with BabyBub for 2 weeks. I never got my pillow and the courier they use lost my package. I have asked that just another pillow be sent so I can be comfortable (which is why I ordered it) and whatever shows up I will just ship back. They do not prioritize or support the comfortability of the pregnant mother.

Updated: After going back and forth with 3 different people and asking multiple times for a new pillow to be sent, BabyBub did finally get someone to send out a new one after 12 days of me waiting and asking. It is supposed to arrive today by a different courier. I would honestly say that seeing some of the other reviews of people not receiving or having to wait a full month or more to get their order is logistic mismanagement. I would hope the company would reevaluate using a courier service that is not responsive to them or their customers. I upgraded my rating to 2 stars after my experience and them finally getting me a new pillow but honestly I shouldn't have had to ask for my money back or a new pillow.

26 May 2026
Unprompted review
Babybub  logo

Reply from Babybub

Dear Chardonée,

Thank you so much for taking the time to update your review. First of all, I'm truly sorry for the frustration and stress this whole situation caused 💔

I can completely understand why you were disappointed. You ordered your pillow to get some much-needed comfort, not to spend nearly two weeks chasing updates and asking for a replacement. If I were in your shoes, I would have felt exactly the same.

While I'm glad we were ultimately able to arrange a replacement and get it on its way to you, I also understand your point that you shouldn't have had to push so hard for a resolution in the first place. That's fair feedback, and we're taking it to heart.

Unfortunately, your original parcel being lost by the courier created a domino effect of delays, but that doesn't change the fact that the experience fell short of what we want for our mamas. We're constantly reviewing our processes and carrier performance to help prevent situations like this from happening again.

Thank you for giving us the opportunity to make things right, and I truly hope your new pillow is everything you needed once it's in your hands. And please feel free to shoot us a msg whenever you need anything. We're here for you, mama.

Warm regards,

Sheyma @ babybub

Rated 5 out of 5 stars

My goodness!

My goodness!! I didn’t know how much I needed it! It’s the perfect level of comfort and takes up less space than my previous one! I would definitely recommend to any pregnant mommas who are looking for a good nights sleep!

6 June 2026
Unprompted review

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