sncb international - nmbs internationaal Reviews 

Straightforward once you got used to the drop down list for countries

trop facile de réserver un train

Payment method is efficient. Booking is easy!

Lost Phone ,

On the morning of saturday 11/02 i left the train in a hurry and forgot my phone on the line Bxl-Antwerp.
I went to the station in Antwerp to hear if there where any possibilities of contacting the staff on the train.
The lady at the counter called the staff of the train i thought it was in but they had not left the station,meaning that was not my train .

I could track my phone and so she figured out on what line it was traveling .
She called the staff on the train , and made sure itb was found .After that she proceeded by making an appointement with the chief of the station of Mechelen so I could retrieve it .
She made 4 people who don't know eachother worlk together to fix a problem for a stranger .
Whereas she could have simply told me to fill in the form and be on my way .

It might seem like a small thing but for me ,a forgetfull passenger with a lot of memories on this little plastic thing it meant the world .

Chaima saved the day !!

The SNCB International site was clear and easy to use.
One complaint: we reserved seats on the Deutsche Bahn train from Brussels to Frankfurt. However, we weren't able to give our preference (table or not, quiet carriage or not).

quick exchange possible

Informing me on time of my train's cancellation.
And making is easy to ask for reimbursement.
Very much appreciated!

A very helpful company and a good website , i would recommend them to anyone .

I bought my ticket De Pinte-Troisvierges online. There was no mention at all of delays or cancellations due to strike during the booking process. Shortly after, when I was about to depart for the railway station, I checked again, and now it said that there were problems due to a strike in Liege Province. Since I couldn't risk not arriving at my destination on time, I had to take the car instead, and thus I bought a train ticket for nothing. NMBS sucks!

Super easy to book. The conditions were clear, the website easy to use and the prices cheaper than other generic sites. Also some connections no other sites have found, which saved me 2 hours of my journey! SNCF should learn from SNCB!

Just crap. Train reserved at 9:54 for departing at 12:25 to Frankfurt. Train cancelled. Next train 2 hours later with a change date meaning actual delay 2.5 hours. Customer service 30 minutes waiting time. Had to purchase a second seat reservation as they cannot change first one. As I had time wanted to request for refund: website limits picture upload to 3 mb while picture with lowest quality is 4 mb. DNR and sNR numbers not copiable on ticket on purpose to make refund process more difficult and manual. More mistakes less refunds. Never again , will always take the car from now on. My entire day is wasted and they might give me 70 Euro.

Booked SNCF trains via SNCB. SNCF cancelled trains due to strike. Yet, SNCB takes 109 EUR off my refund although they are not able to provide the service I bought. Thief behaviour!

EASY MANAGEMENT OF RESERVATIONS AND ISSUED TICKETS

Easy, swift, various payment methods, les expensive than many other companies, generous refunds even short before - exceptional!

Intuitive and easy to complete in English!