I had my patio done with Indian Sandstone three years ago. It was done by professional specialists in laying patios, and they used Easyjoint. I am impressed that the joints look as perfect as when the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I had my patio done with Indian Sandstone three years ago. It was done by professional specialists in laying patios, and they used Easyjoint. I am impressed that the joints look as perfect as when the... See more
Company replied
This product like all brush in permeable grouts is plain terrible. I used this last year on my patio and its not last 12 months. Put it down as per instructions. I even compacted it in with a trowel... See more
Company replied
I emailed Azpects for advice about how to remove oil-based paint that had been spilt by contractors on my patio’s natural stone paving slabs. They responded immediately with initial advice and again... See more
Company replied
I was advised by Sika Technical Dept to use diluted Caustic Soda to remove surface residue from there own brand of Patio Seal. Despite several attempts nothing happened. Consequently I researched & pu... See more
Company replied
Azpects Ltd is the leading manufacturer of jointing, sealing, cleaning and ground stabilisation products for patios, driveways, and garden use, including the landscapers favourite, EASYJoint. We are proud to have developed innovative ways of garden care and landscaping, aiming to create premium quality products. Our extraordinary customer service makes us who we are, with a customer care team to help you get the results you deserve. If you have any technical issues, please do not hesitate to contact us at support@azpects.co.uk.
Unit 13 Rapier Street, IP2 8JX, Ipswich, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had a problem whereby my Landscaper was blaming these guys.
Within 2 days had 2 guys come out & honestly gave me reassurances & explained the situation & how it is.
I would like to thank them both & wish every Company I dealt with was like this in a honest & professional friendly manner.
Thanks guys & look forward to receiving more the Product info etc.

Reply from Azpects Ltd
Stay well away from this product. Looks great for the first few months then the algae starts to appear all over the joints.
Then the joints start to crack & crumble and eventually fall out leaving gaps everywhere! This all happened in the space of 6 months!
Please guys if you're reading this review avoid this product like the plague otherwise it will cost you a lot of money in the long run!
There are now Youtube videos appearing online from many disgruntled customers of this easyjoint product expressing their disgust.
I will also be contacting Topps Tiles to try and get this product removed from their shelves as its not fit for purpose!
To say I'm angry is an understatement!
This product should never have been allowed for sale to the general public!

Reply from Azpects Ltd
I would have given 5 stars as its easy to apply and looks great with my indian stone however one tub did the whole patio except the last 4 slabs. Therefore I had to purchase a whole tub of easy joint and only use a small amount of it. The rest will now go to waste as I've no where else to use it. Perhaps it should be sold in different sized tubs to avoid waste.

Reply from Azpects Ltd
We’ve used Easy Joint now for 8 years in our business and we get temperatures of -20 here in north of Scotland. Can’t fault it, we’ve used Easy Joint select recently on porcelain and no issues after having -15 so far this winter. If the dig out is done correctly and fall is correct then Easy joint works perfectly. So many people
Blame the product but in fact it’s prep that is wrong. So read the instructions and enjoy using a good product.

Reply from Azpects Ltd
Lewis, the product support staff member was brilliant. He listened to the concern I had. Explained potential reasons for this. Explained how the organisation would assist with investigation and provided the forms to get the process started. A very professional response and probably the most pleasant experience I ever had when trying to establish a potential problem with a product from a supplier.

Reply from Azpects Ltd
Excellent delivery service, really helped us out with an urgent order for a customer.
strongly recommended.

Reply from Azpects Ltd
I've used this Azpects products many times, no issues.
Easy Joint, Grout and sealing products all do exactly as I'd expect. Think problems happen if you don't follow the instructions.

Reply from Azpects Ltd
We had a technical issue with the way a contractor used Easyjoint. The advice and support from Azpects was first class in helping resolve the problem.

Reply from Azpects Ltd
Great customer service! I had an issue with one of the tubs of EasyJoint. After contacting the customer service team, my concern was resolved in a speedy and satisfying manner.
The product itself is easy to work with and has a nice smell. My patio looks like brand new after replacing the old grout with EasyJoint Stone Grey.

Reply from Azpects Ltd
After contacting these guys , I then received a email from jeff regarding the issues I was having with my limestone pavers . He was very helpful and gave me advice that I needed so rectify the issues. I was impressed aswell as the company replied to my emails which nowadays is sometimes a miss . I’d recommended these guys ,thanks for the help.

Reply from Azpects Ltd
Great products, brilliant customer support.
Wish all my suppliers were on their game like azpects are 😊

Reply from Azpects Ltd
A true and honest review ! Sales rep Lea arrived promptly! Discussed my situation! We found an answer! And the dog would it leave him alone! He should be a dog whisper, great service great product, deff recommend by me, totally happy customer ! well chuffed with the results and I enjoyed applying the product, we even found an answer to the green algi trying to spoil the grout compound and flags, yours Tony martin.

Reply from Azpects Ltd
Excellent service. Jeff went above and beyond helping us out with an issue.
Quick delivery into our depot as well.

Reply from Azpects Ltd
I used both the Black Spot remover and Hardscape cleaner before pressure washing the York Stone and concrete at the rear of my office. It was visibly cleaner after using these products before pressure washing started.
Incredibly pleased with end result, will definitely use these products again

Reply from Azpects Ltd
As manager of Lords in Ladbroke Grove I have been dealing with aspects for a while fantastic company to work with fantastic product easy to use it's In my back garden. And the sales team are always willing to help. I have been dealing with Lewis very professional and Lways willing to help.

Reply from Azpects Ltd
Used easyjoint on our new patio, found it so easy to use and quick, had quite an area to cover but didn't take long at all, even the edge of the steps,I was told it wouldn't hold there ... but it has ! Very pleased.

Reply from Azpects Ltd
Im not sure whats with all the negative reviews on this, other than people who maybe havent read the instructions or used the product properly.
i first saw the basalt grey easy joint in kandla grey pacing at a friend of my mums about 18 months ago which i beleive had been laid 9 months prior to when i saw it, i thought it looked so nice i decided to use the same combo with our then panned garden.
Almost exactly a year ago we used easy joint to point the stones at the side of our house a light jet wash over it comes up like new.
A few weeks back we did underneath our balcony with it and again went in smoothly and looks great and finally this past weekend did the last part of our lower garden only to find the easyjoint had gone rock hard (which was likley down to being pierced by a careless couiers as they need to remain air tight)
Today i contacted their support team and their support could not have been more helpful tbh, they are now sending out replacements for no charge.
Overall we love their products, it seems to be the goto to all the builders in our area (and Jonny Boy aka Greentop Lancscapers - the well known YouTuber) and i cant speak for anyone else but our 1 year old easy joint pointing still looks fine after a jetwash with the karcher patio cleaner, doesnt appear to come out or waste away or turn another colour like others have mentonedand and their support team have been great so we are very happy.

Reply from Azpects Ltd
The team at Azpect are extremely responsive, and are very professional in their handling of your query. The subsequent email responses I received were detailed and helpful. Well done to the Azpect team!

Reply from Azpects Ltd
I could not be happier with the service and products from Azpects Ltd. We were referred by the company that supplied our porcelain patio stones and we needed advice after a problem we had encountered. My emails were responded to very promptly and a gentleman called Jeff not only answered, provided suggestions and opinions but he also sent a sample for us to run a test patch. He followed up on progress and was not pushy at any point. I would recommend and we will be ordering all our products from his company moving forward. Thank you Jeff!

Reply from Azpects Ltd
It looks good but has stained in places on the regal oasis sandstone which is smooth. Shame as spoils effect of patio. Reading about using bleach as detergent doesn't move it. Don't want to ruin new patio.

Reply from Azpects Ltd
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.