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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the superior sound quality and overall build. Many people found the products easy to set up and use, appreciating features like clear displays and convenient controls. The value for money is frequently mentioned, with consumers feeling they received a fantastic product for the price, and the delivery service is often described as quick and efficient. However, some customers also noted occasional issues, such as a radio losing power due to a loose mains lead or a speaker developing a vibration. A few people experienced problems with product compatibility, like a replacement remote control not working, or a radio only receiving one DAB station despite troubleshooting. There were also isolated reports of a radio's battery life being significantly shorter than advertised.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

People report positive experiences with quality, especially regarding sound. Many reviewers praise the... See more

User experience

Reviewers highlight positive aspects of user experience, frequently mentioning the ease of setup and... See more

Value for money

Reviewers mention positive feedback about value for money. Many customers are pleased with the quality and... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the rapid and quick delivery... See more

Based on these reviews

Rated 5 out of 5 stars

Purchased this radio for the bathroom and it is perfect. Lovely size that sits neatly on the window ledge. Really easy to set up, scanned for channels and shows in written word what station you are li... See more

Rated 5 out of 5 stars

I was given the Spitalfields 2 DAB/FM Portable for Christmas by my Secret Santa! It's a great portable radio with all the tech spec I need: good quality audio, DAB, FM, radio station presets, Blueto... See more

Rated 5 out of 5 stars

JUST FINISHED TUNING IN A2, ONLY PROBLEM IS, TOO MANY PRESETS 40, WHAT A SUPERB LITTLE RADIO WITH DAD+. I PREVIOUSLY HAD A PURE, BUT THANKS TO THE OWNERS OF ABSOLUTE RADIO, BECAME OBSOLETE BECAUSE O... See more

Rated 5 out of 5 stars

What excellent customer service we have received from Azatom! We have an Azatom Zenith Z4 CD player with DAB+ radio. Unfortunately we had a problem with the hinge on the CD player lid. I emailed Az... See more


Company details

  1. Electronics Manufacturer
  2. Electronics Store
  3. Home Audio Store

Information provided by various external sources

With over 25 years of expertise, We're Advancing Audio Technology one beautifully designed product at a time.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 9% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 3 out of 5 stars

Had problems with compatibility with…

Had problems with compatibility with Panasonic TV, soundbar was replaced but same problem exists possibly older TV although it does have ARC HDMI CEC port. Slow response to phone calls from help line but decided to keep the sounder having found a workaround. Soundbar itself is good in respect of sounds produced and well satisfied with end result.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Love Azatom

Love Azatom. Superb products and excellent aftercare.
I called and a human answered. I explained the fault and they immediately issued a replacement. What more can you ask?

16 March 2026
Unprompted review
Rated 1 out of 5 stars

Bought first one then after a few…

Bought first one then after a few months it was stuck on 1st dab station. Did factory reset etc, no joy. They sent another 1 now that is doing exactly the same. Despite resetting via earplug connection, still can only get 1 station. Can't access menu to factory reset, in my opinion, waste of money. My pop dab still going strong, just a shame they don’t make them anymore.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Great little radio

Great little radio. Ordered and received within 24hrs. Impressive sound quality and volume from a small unit with good build quality. Easy to save and store stations.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Revival R1 from Azatom

Chose this company as they are a British family business, and I had to replace my old 20yo DAB radio. Delivery was only a couple of days. It was well wrapped.
The radio itself is a Revival R1, black and silver, which looks very stylish. After reading the user manual, I found it easy to set up the FM/DAB stations. The sound quality is great generally, some are a bit crackly but that's down to poor signal in my home. I read the reviews before buying and was a little worried about the brightness of the display, but this radio has great settings to totally dim down if required. I love how it looks and how it sounds...
Overall, a fantastic piece of equipment, especially for the money.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

TRINITY D4 Looks to me like an audio item which should cost four times as much!

ORDERING, DELIVERY & INSTRUCTIONS: Arrived promptly, sensibly and effectively packaged and the set up instructions are clear and well drawn.
SOUND: good balance between bass and treble (I'm working my way right through my CD collection as everything sounds so much better than my previous). DAB reception is as good as perfect (almost zero blurb) FM is high quality as well. I mostly have it tuned to Radio 3.
APPEARANCE: this is what really makes AZATOM unique - the styling is simple, elegant and un fussy, and the glue laminated oak wrap around casing gives the whole thing the look of something which might well carry a price tag four times the £99.50 I paid! The only improvement I could suggest is that instead of using black finish on the two speaker outlets - which visually jumps out - why not use a mid grey cloth which would visually recede?
AFTER SALES SUPPORT: I had a few problems over the first day or two which turned out to be no more than my own lack of confidence in handling digital tech. On making contact with AZATOM Simon promptly offered me a replacement which has not been necessary. The remote control handset sometimes doesn't immediately answer - particularly with the CD eject, but you just try again and it's fine.
I have had this item one month now and could not be more delighted with it!

18 February 2026
Unprompted review
Rated 5 out of 5 stars

I am very very pleased with this radio

I am very very pleased with this radio! It is perfect for what I wanted it for. Also very pleased with the delivery time which was 7.30 AM. The whole transaction was done very well ! I would certainly buy from you again . Thank you very much! Best wishes Pat Hampton

10 March 2026
Unprompted review
Rated 5 out of 5 stars

I love my new radio

I love my new radio. I love how it tuned itself and sounds great. It is easy to use and looks great in my bathroom. The three year warranty was a great bonus and also the price. Thank you.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Great little radio

Great little radio. Ideal for kitchens and bedrooms. Very easy to set up and store your favourite stations. Perfect size. Appears well made. Am using it via the mains plug as I don’t need portability but if I did I would buy some rechargeable batteries. The three year warranty was an added bonus. Would recommend.

6 March 2026
Unprompted review
Rated 1 out of 5 stars

My radio alarm is faulty and poor customer service

My radio alarm is faulty and keeps switching itself on at random times and often during the middle of the night. The item is new and still under warranty. I have sent several emails over several weeks to the support email address and have attempted to call but have received no response. Very dissatisfied with the customer service.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent.
The radio is just what I wanted. Not to big and easy to use. Perfect for my office.
They delivered it super quick on free delivery as well and I registered for the 3 year warranty. What's not to love

Nice one, thank you

5 March 2026
Unprompted review
Rated 5 out of 5 stars

This Aspire G2 is a fabulous little set…

This Aspire G2 is a fabulous little set that gets all the DAB and FM stations with ease and works spot on with Bluetooth. I have found Azatom customer service to be excellent. They are friendly and helpful. IMHO an example for other companies to follow.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Compact and useful

Oredered on 17/02/2026 arrived 18/02/2026. Very compact pocket DAB and FM radio. Bright large screen read out. Perfect for outdoor activities, fishing, camping, walking and jogging etc. In built rechargeable battery long life with the earphones.

19 February 2026
Unprompted review
Rated 1 out of 5 stars

Really poor experience AVOID!

Purchased a replacement remote control from this company on their recommendation, it arrived with a flat battery, I replaced the battery and the replacement remote wasn’t even compatible with my unit.
Contacted customer services and got a reply at first requesting more details and it seemed promising.
After two further emails from me now I have had no response!
No customer service at all, don’t waste your time and money use a different company.

24 January 2026
Unprompted review

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