While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the products, describing them as well-made, luxurious, and comfortable, with flattering cuts. Several people also highlight the excellent customer service they received, noting quick resolutions to queries and a helpful, communicative team. The delivery service is often praised for its speed and efficiency, with some orders arriving very quickly. However, some people were dissatisfied with various aspects. There are reports of products arriving with quality issues like loose seams, cheap-looking fabric, or manufacturing errors. Some customers experienced significant delays in receiving their orders, with a lack of clear communication regarding shipping times and tracking updates. Additionally, a minority of reviewers found the customer service to be unresponsive or unhelpful, particularly when dealing with lost packages or order discrepancies.

What people talk about most

Product

Users describe ambiguous interactions with product quality. Many reviewers praise the amazing smell,... See more

Order

Clients share ambiguous opinions on order experiences. Many customers express satisfaction, praising the... See more

Delivery service

Consumers find delivery service to be ambiguous. While some customers experienced super speedy delivery, with... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the amazing quality, describing items... See more

Customer service

Reviewers mention ambiguous feedback about customer service. While some customers praise the outstanding,... See more

Based on these reviews

Rated 3 out of 5 stars

I really love my dress and feel it’s great quality. It was sent quickly, packaged well and feels well made. However, the returns process seems lengthy. I ordered more than one style and though the... See more

Company replied

Rated 3 out of 5 stars

The dress arrived around one week so that was fine. The dress is nice, but not the quality I would expect from a 130€+ dress. Some seams also don’t look very Well made. We‘ll see how long it will last... See more

Rated 4 out of 5 stars

I really like the few dresses I got from there and get compliments often. The cut is very flattering and works well on real, non-model bodies, everything is fairly stretchy and adjustable. The fabric... See more

Company replied

Rated 4 out of 5 stars

I bought the Juni Maxi Dress in Wine Red and received lots of compliments on it! However, be aware of the long waiting time if you need a dress for a specific event. I ordered the dress on Apr... See more


Company details

  1. Women's Clothing Store

Written by the company

AYM Studio designs and hand makes women's clothing in the UK. We are a fashion brand who are committed to finding harmony between supply and demand within an industry that so often over-produces clothing. We are incredibly grateful for the continued support.


Contact info

3.3

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

TikTok did not lie

Giving 4 stars because the waiting was far too long (I ordered it November, 10th and received it today, that is to say January, 3rd). They answered my emails once and very politely, telling me it was because of strikes. Nonetheless, I am very sad because I was expecting this dress for mid-December for a special event and therefore I could not wear it.
But may I say girls, all that tiktok rumor did not lie ! The dress is gorgeous, the fabric seems of very good quality (careful, hand wash only) and you feel like a QUEEN inside.
Last warning though my French sisters, La Poste made me pay 29€ of frontier taxes (sometimes the bill for frontier taxes arrive later, like FedEx who charged me 90ish euros one week after I got my second package with two dresses from AYM).

3 January 2023
Unprompted review
Rated 5 out of 5 stars

If you haven’t ordered one , I urge you to…

The experience was great from ordering and actually given the delivery situation at the moment … it was really quick turn around the the quality of these products are to die for . If you haven’t had one I really recommend it because I am going to be back for more these are classic and timeless pieces that will last and are just gorgeous

31 December 2022
Rated 5 out of 5 stars

Ordering from AYM was easy and the…

Ordering from AYM was easy and the website was very pleasing. I am obsessed with how they show each item on each model in the specific size. It really helps to allow me to make a decision when I am between 2 sizes. Everything is very clear and concise, which I personally enjoy a lot. I just placed an order for 2 shirts and will update once they arrive!

15 December 2022
Unprompted review
Rated 5 out of 5 stars

My absolute new favorite dress

My absolute new favorite dress! So comfortable and so flattering. I’m in love. I wasn’t sure if the tie in the back was really going to be able to provide that smaller waist look but it 100% does. If you’re thinking about purchasing this dress, do it!

2 November 2022
Rated 1 out of 5 stars

Delivery

I ordered my package more than a month ago. The delivery dates were not correct at all and the emails i sent were answered very late. The package arrived too late where now i am not even in the country anymore and can’t receive it. I have made this purchase way before i would leave so that i will be able to receive it before.

1 December 2022
AYM logo

Reply from AYM

Hello Ayla,

Thank you for your review. We are so sorry to hear that your experience hasn’t been a good one and that you are having issues with receiving your order.

We are committed to improving our services so we can provide excellence for you. I can see from your order you have a pre-order item that was due to begin shipping from the 5th November, unfortunately we have experienced a few delays due to the busy period and carrier strikes. Our customer care sent you an update regarding the new shipping date on your order.

Your order was shipped to you before the updated shipping date on the 17th November and is currently with customs in your destination country. Our customer care team have been looking into the location of your order with the carrier and have sent you an email with an update on your order on Monday.

We are so sorry for any inconvenience this has caused you and we look forward to resolving this for you as soon as possible.

Kind Regards, AYM x

Rated 1 out of 5 stars

I paid £10 for next day delivery and it didn’t arrive

I paid £10 for next day delivery, well before their cut off time. I needed a dress for my graduation and I haven’t received it. Definitely not next day delivery. The day after ordering it wasn’t even processed let alone shipped. Customer service takes forever to reply and doesn’t even help. Last time I buy from AYM.

29 November 2022
Unprompted review
AYM logo

Reply from AYM

Hello Natasha,

Thank you for your review. We are so sorry to hear that your experience hasn’t been a good one and that you are having issues with receiving your order.

We are committed to improving our services so we can provide excellence for you. Our customer care team aims to get back to customers within 3-5 working days and unfortunately the carrier has been experiencing delays with orders due to strikes.

Please could you email us on info@aym-studio.com so we can look into this further for you.

We look forward to resolving this for you as soon as possible.

Kind Regards, AYM x

Rated 5 out of 5 stars

Absolutely stunning dress

I am a pretty curvy female, 42inch hips, 28inch waist and a 34inch bust. And this dress fit me like a glove!! It was truly beautiful and I got compliments all night! The straps are adjustable to make your body more snatched for your body type. I am thoroughly happy for the dress I bought and will definitely buy more in the future!

9 November 2022
Rated 5 out of 5 stars

Amazing and very helpful customer…

Amazing and very helpful customer service team, I had a problem with my order and they resolved it very quickly, very good communication, also I have to say their items are so amazing , so echo friendly and sustainable, I really really recommend them!!

23 October 2022
Unprompted review
Rated 1 out of 5 stars

This company refuses to give me any…

This company refuses to give me any sort of compensation for a $100 dress that was never delivered. Living in apartment buildings in NYC over the years I have had items stolen here and there and never has a company not attempted to alleviate the situation either by resending the product or offering store credit or a refund. Awful customer service, never again

1 November 2022
Unprompted review
AYM logo

Reply from AYM

Hello Dolie,

Thank you for your review. We are so sorry to hear that your experience hasn’t been a good one and that you are having issues with receiving your order. We are committed to improving our services so we can provide excellence for you.

I have taken a look into this for you and I can see that according to the tracking information your order was delivered to you 28th October. We understand you have not received your order and I can see our customer care team have been investigating this for you, directly with the carrier.
This can take a couple of days to resolve and we thank you for your patience during this time.

The carrier has since provided us with an update on the 08/11 which has been shared with you directly via email.

We hope this has now been resolved for you, however, please do reach out to us on info@aym-studio.com should you have any further questions.

Kind Regards,

AYM x

Rated 1 out of 5 stars

Very very small in sizing!!

I just recieved the taylor tee dress and the hyde midi dress and had such high hopes, and was sadly very dissapointed. I usually wear size S in all clothing, i’m a b-cup and 160cm tall, so naturally i ordered the dresses in S. I could barely get them on. The fabric is not very stretchy, and it was super super tight. I struggeled with Even getting them over my shoulders. Sadly i live outside the UK and returning is difficult and will cost me even more money. Very dissapointed.

4 November 2022
Unprompted review
AYM logo

Reply from AYM

Hello Madeleine,

Thank you for your review. We are so sorry to hear that your experience hasn’t been a good one and you are having issues with the sizing of our garments. We are committed to to improving our services and products so we can provide excellence for you.

We would like to investigate this further with you to ensure that we can continue to improve and provide high quality garments to our customers. Therefore, if you would be happy contact our customer service team so we can look into this for you, we would really appreciate it.

You can contact our team on info@aym-studio.com.

We very much look forward to hearing from you.

Kind Regards,
AYM x

Rated 5 out of 5 stars

Fast shipping

Shipping to Aus was so fast. The dress arrived before expected, within a couple of days of ordering.

26 October 2022
Rated 5 out of 5 stars

The most amazing quality clothes

The most amazing quality clothes! I purchased the long and short sleeve bamboo top in black. Very flattering on the body, not see through and keeps everting lifted If you wish to wear without a bra.

Only thing I would suggest for future is to please make this exact style and material top in other colours and in a high neck top

14 January 2022
Unprompted review
Rated 5 out of 5 stars

Very pretty dress

Everything went good with the order and the packaging was also very nice. The dress fits nicely although is a little tighter than I thought an S would be

4 October 2022
Rated 5 out of 5 stars

The best clothing retailer I know

I had to find time when I could properly sit down and write a review because I can’t emphasise how much I love this brand of clothing and there’s multiple reasons why. I’ve bought from AYM multiple times at this point and will definitely be an ongoing thing.

I initially happened across AYM on instagram when I was newly postpartum. I think anyone who has given birth will understand the loss of identity that can happen with the drastic change to your body shape and lifestyle. Pretty much all the clothes I had at this point either didn’t fit me, we’re inconvenient, or simply did not suit my figure anymore. I had never had much problem finding clothes from fast fashion brands that looked ok before children, but now with larger breasts and looser skin a lot of fast fashion just made my body look odd. It’s the first time it became evident clothes are simply not made for more than one body type.

So I thought I will try AYM even though it was a little more money because it it is as versatile and flattering as is advertised it will be worth it, because I was finding buying clothes generally distressing at this point. I have to tell you when I slipped that dress on I GASPED because it hugged and supported my body in a way I hadn’t experienced before. I felt like I had my body back, and without having to go on some unhealthy fad diet to actually change my body.

Another pro to this is the fabric they use. I am neurodivergent and I find clothes really difficult. I really love fashion but often find clothes irritating and uncomfortable so can never wear nice clothes for longer than 1 hour before I have to get changed again. The fabric AYM use is so soft I find myself rubbing my hands along it all the time, coupled with the supportive design (that means you DONT need an uncomfortable bra too) this is like A* sensory friendly wear. I actually often think they’re missing a trick by not having this as part of their promo or on their instagram because I think it’s probably perfect sensory clothing.

Ive since spent LOTS on aym and there’s no regret because I wear the clothes all the time, I’m actually managing to downsize my wardrobe because I naturally default to wearing aym so often.

The delivery is always very swift. The customer service team are always very friendly and eager to help with advice regarding sizing on their socials and postage.

So if you are reading this wondering whether to make an order I cannot implore you enough to hit that checkout button!

28 September 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look