AXS USA Reviews 

Wish I could give them less stars. 2nd time I've had to use them and it was just as bad the 2nd time. Never was able to actually access the tickets I bought had to go to will call to get it sorted out and both times they gave up and just let me in. ucking criminal for how much they charge they can't have a decent system.

Anetrice help me retrieve my tickets in a timely matter.

Kyle B was awesome and answered all my questions!

Kameron was patient, efficient, kind, and trustworthy! I would highly recommend him for any customer support service.

Knowledgeable and helpful. Hopefully my problem will be resolved soon.

Casey was helpful and solved the issues very quick

SherrellB was professional, kind and understanding of my situation. She handled my situation in a timely manner.

They solved my complex issue super fast! I was impressed!!

Kyle got to my problem after 3 people didn’t !!!

I was extremely frustrated by the AXS app not allowing me to purchase tickets. After my 5th attempt I called AXS customer service. The agent Ray, was extraordinary. He spent 48 minutes helping me and ultimately being able to buy my tickets. He was above and beyond what I would expect in customer support.
Ray was patient and knowledgeable, but in addition he
was supportive and empathetic to my frustration dealing with the system. If all your employees are like Ray, consider yourself very fortunate.

Ladaysia was an incredible help. Friendly and helped me get the tickets I needed exchanged to another location due to a back surgery I had. I occasionally need to get up and walk around a bit so I wanted to be moved to a section that I wouldnt disturb others. They were incredibly helpful and made the exchange process quick and easy.

Anetrice Was responsive and found a solution to my issue

I made a silly mistake when buying a ticket and the support helped me out quickly. Thank you!

I've been attempting to purchase tickets for a few days now, however the purchase step fails constantly. I reached out to live agent support and there is a firewall issue which will take 48 hours to resolve. This is the worst customer experience, Ticketmaster and SeatGeek are so easy to purchase tickets from. AXS needs to fire their cyber and digital teams. While I wait, ticket prices are increasing, AXS should at least provide an alternate method to book tickets if their online system is not working. The live agent is also unable to escalate my issue - terrible customer service!!!

Jermica was an amazing help, very efficient in resolving my issue.

I had a request to make a change and I got taken care of asap. No problem whatsoever.

Stacy was amazing to speak with. Very understanding and friendly. Great assist to your team. Thank you Stacy.

Ashley H. was able to help me merge my accounts and access my ticket for tonight. She was understanding and quick in assisting me - faster than calling which is very efficient. Customer service was quick and efficient!

Alex B. Was very helpful and submitted a ticket for me to help fix my issue.

Today she was able to help me solve the problem I have. She is very kind.