I’ve been with AXA for many years, and overall I’ve been very happy with their service. However, I do have one concern. I believe loyal, long-term customers should be treated much better. Instead of i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Axa made it very easy on line to remove my private plate prior to purchasing my new car. Then when collecting the new vehicle I was able to quickly swap the policy to my new car and then when the V5 a... See more
Company replied
They were so understanding. My husband died recently and I explained to Axa that I would be taking over the account, they were so professional, explained everything about the insurance to me and made... See more
Company replied
Needed new home insurance after my existing insurer's quote inexplicably tripled. Had a look at some comparison websites where all quotes were still normal but preferred a known brand so went with AXA... See more
Company replied
Company details
- Insurance Agency
- Auto Insurance Agency
- Business Insurance Company
- Home Insurance Agency
- Insurance Company
- Landlord Insurance Company
- Travel Insurance Company
About AXA UK Car and Home
Written by the company
Welcome!
AXA offers 5-star Defaqto rated car and home insurance, health and life insurance, plus cover for businesses, landlords and vans.
We believe that your insurer should make life easier whether you need to claim or not.
Get a quoteContact info
United Kingdom
- www.axa.co.uk
4.4
Excellent
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Website was so easy to follow
Website was so easy to follow, and it didn't take that long to sort out, better than a long phone call.
22 July 2026
Reply from AXA UK Car and Home
Hi Victor,
Thank you so much for your reply!
I'm very glad to hear that you found the website to be easy to follow - it is what we aim for!
It's great to have you on board.
George
AXA Team
Car out of action for weeks due to delays in repair
Found our car with the windscreen cracked yesterday. We put in a claim, and Axa's provider, Autoglass has told us it will be 3 weeks until it can be fixed, leaving us without a legally drivable car for that time. It's put us in a very difficult situation during the school holidays. Very poor service.
25 July 2026
Unprompted review
Reply from AXA UK Car and Home
Hello Henry,
I'm sorry to see you've not had a positive experience so far and I'd really like to help change this.
We are in no control over Autoglass and the timescales in which they are able to provide service however I can offer 2 other suppliers if you need assistance.
You can use either Auto Windscreens: 0800 587 6868 or National Windscreens: 0800 955 0108 or 01827 338830.
I have also requested some further information form you so we can look into this dissatisfaction further.
Thanks,
Sean
Lloyds Bank Motor Insurance
Made changes to my policy online
Made changes to my policy online, easy to do with no admin charges
20 July 2026
Reply from AXA UK Car and Home
Hi Nicholas,
We're delighted to hear that you found making changes to your policy online to be a straightforward process.
Thank you for your positive feedback.
Sean
AXA Customer Service Team
The Personal Touch
AXA do not as far as I'm aware advertise their services on the internet via comparison sites.
Being a traditional kind of person I prefer deling with people directly not via AI programmes.
I have dealt with members of staff who have always been professional but more importantly, human, giving me the feeling that I am an individual and my custom is appreciated that personal touch is vital and very sadly lacking in today's society.; Well done AXA and I will remain in your 'family' for the foreseeable future. DONT LOSE THE HUMAN TOUCH!
26 July 2026
Reply from AXA UK Car and Home
Hello Peter,
We truly appreciate you taking the time to share your positive experience. It's wonderful to hear that our team has consistently provided you with professional and human interactions, making you feel valued as an individual. We understand the importance of that personal touch and are committed to maintaining it. Thank you for your loyalty; we are delighted to have you as part of our family.
Sean
AXA Customer Service Team
Reply from AXA UK Car and Home
Hi Jon,
We're delighted to hear that you found our website easy to use and our quote competitive. Thank you for sharing your positive experience!
Sean
AXA Customer Service Team
AXA you beauty
Great competitive price offered and from a well reputable company like AXA, could not be happier. One of the best if not the best. Website is extremely easy to use as well, so makes your life a lot easier when getting a quote.
23 July 2026
Reply from AXA UK Car and Home
Hello,
Thank you for taking the time to share your positive experience with us! We are delighted to hear that you found our pricing competitive and our website easy to use. It's wonderful to know that we could make getting a quote a straightforward process for you.
Your feedback is greatly appreciated.
Gary
AXA Customer Service Team
First of all,saved £25 online as…
First of all,saved £25 online as advised by the automated system in the telephone..Easy..
17 July 2026
Reply from AXA UK Car and Home
Hi Chris,
We're so pleased to hear that you found our online system easy to use and that you were able to save money. We appreciate you sharing your positive experience!
Lesley
AXA Customer Service Team
A great company
They were so understanding. My husband died recently and I explained to Axa that I would be taking over the account, they were so professional, explained everything about the insurance to me and made sure everything was up and running in no time. I was extremely grateful and relieved. A great company. Highly recommended.
17 July 2026
Reply from AXA UK Car and Home
Hi Trish,
We are truly touched by your kind words during such a difficult time. We are grateful for your appreciation of our team's professionalism and understanding. Ensuring a smooth transition for you was our priority, and we are glad we could provide some relief. Thank you for your recommendation.
Lesley
AXA Customer Service Team
Good Service
17 July 2026
Reply from AXA UK Car and Home
Hi there, Mark.
Thanks so much for taking the time to leave us your feedback!
This feedback helps us to improve the products & services that we offer, so we really appreciate your input.
Have a good afternoon and please get in touch anytime you need us.
Best wishes,
Jonathan
AXA Customer Service Team
Axa makes changes easy …
Axa made it very easy on line to remove my private plate prior to purchasing my new car. Then when collecting the new vehicle I was able to quickly swap the policy to my new car and then when the V5 arrived in my name I again went on line and in a few minutes re assigned my private plate. All amendments free of charge apart from an increase in premiums due to my new car being higher value, Axa gets 5* from me 👍
20 July 2026
Reply from AXA UK Car and Home
Hi there, Jill.
Thanks for leaving your fab feedback for us.
It's so nice to hear the process of updating your policy went nice and smoothly.
Enjoy the rest of your day!
Jonathan
AXA Customer Service Team
The gentleman I spoke to on the phone…very good customer service
The gentleman I spoke to on the phone was so helpful and talked me through step by step what I needed to do when changing my vehicle.
14 July 2026
Reply from AXA UK Car and Home
Good afternoon, Amanda.
Thanks for your lovely comments for my colleague who was able to help when you called.
It's great you're happy with the service you've received.
Jonathan
AXA Customer Service Team
Reply from AXA UK Car and Home
Hi there, Clare.
Thanks so much for taking the time to leave us your feedback!
This feedback helps us to improve the products & services that we offer, so we really appreciate your input.
Have a good afternoon and please get in touch anytime you need us.
Best wishes,
Jonathan
AXA Customer Service Team
Everything seemed easy
Everything seemed easy, im not very good with tech, but I was easily able to do what I wanted
19 July 2026
Reply from AXA UK Car and Home
Hi there, Mr Tagg.
Thanks for leaving your nice feedback for us.
It's so nice to hear the process of updating your policy went nice and smoothly.
Enjoy the rest of your day!
Jonathan
AXA Customer Service Team
Reply from AXA UK Car and Home
Hi there,
Thanks for leaving your fab feedback for us.
It's so nice to hear the process of updating your policy went nice and smoothly.
Enjoy the rest of your day!
Jonathan
AXA Customer Service Team
I went with AXA as they gave me the…
I went with AXA as they gave me the best offer on car insurance, I have been out of the country for 2 years plus and couldn’t find my no claims discount. I messaged them 2/3 times to ask for help with this and they NEVER answered and the proceeded to charge me extra on insurance.
26 June 2026
Reply from AXA UK Car and Home
Hi there,
Thanks for leaving your review for us.
I am sorry to hear this happened and I've sent you an email with some further information.
Best wishes,
Jonathan
AXA Customer Service Team
A very pleasant and professional young…
A very pleasant and professional young lady we spoke to and very very helpful
20 July 2026
Reply from AXA UK Car and Home
Good morning, Denis.
Thanks for your lovely comments for my colleague who was able to help when you called.
It's great you're happy with the service you've received.
Jonathan
AXA Customer Service Team
Fast efficient service
Fast efficient service, I was able to insurance my car in quick time. Reasonable price too.
22 July 2026
Reply from AXA UK Car and Home
Good afternoon,
Thanks so much for taking the time to leave your lovely feedback for us.
It's great to hear you found the online process of setting up the policy nice and easy.
If you ever need us, please get in touch anytime.
Best wishes & welcome to AXA!
Jonathan
AXA Customer Service Team
Reply from AXA UK Car and Home
Hi there,
Thanks for leaving your fab feedback for us.
It's so nice to hear the process of updating your policy went nice and smoothly.
Enjoy the rest of your day!
Jonathan
AXA Customer Service Team
Very helpful adviser
Very helpful adviser, dealt with my query quickly and efficiently. Very happy with the price quoted.
20 July 2026
Reply from AXA UK Car and Home
Good morning,
Thanks for your lovely comments for my colleague who was able to help when you called.
It's great you're happy with the service you've received.
Jonathan
AXA Customer Service Team
I spoke to the officer (Christopher)…
I spoke to the officer (Christopher) who was very polite, friendly, well spoken, very knowledgeable.
Thank you Christopher
😀😀😀😀😀😀😀😀😀😀
23 July 2026
Reply from AXA UK Car and Home
Good afternoon, Sylvia.
Thanks for your lovely comments for my colleague who was able to help when you called.
It's great you're happy with the service you've received.
Jonathan
AXA Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.