Avanti Mode - misleading advertising …
I ordered 6 pairs of men’s shorts from Avanti Mode on 17 Sept 2025. They arrived on 7 Oct and were completely different from the advertising pictures… wrong style, colours, and material quality.
I contacted the seller immediately and followed up three more times. No response. Their website promises a 30-day “no questions asked” refund and replies within 24 hours, but I’ve received nothing.
I’ve flagged the transaction with my credit card provider and will report the business to Scamwatch if this isn’t resolved soon. Sharing this to help others avoid the same experience.
Reply from Avanti Mode
Dear Rachael,
First of all, I would like to offer my sincere apologies for the delay in responding to your messages. We understand how frustrating this situation must have been, and we are truly sorry that your experience with Avanti Mode was not as it should be.
We have carefully reviewed your case, and I am pleased to confirm that your full refund has been processed. The amount should already be visible in your account, or will appear shortly depending on your bank’s processing time.
We are also investigating how the incorrect items were sent to you, as this does not meet our quality standards. Additionally, we are improving our customer service response times to ensure this does not happen again.
Thank you for your patience — and again, our apologies for the inconvenience.
If there is anything else we can assist you with, please feel free to reply directly to this email. We’re here to help.
Kind regards,
Avanti Mode