A very bad or inexistant customer service, most definitely a business with very suspicious code of ethics.
I have created a listing on their website to sell a second hand car. After giving all the vehicles details and filling my personal data, I bought a promotion plan using online card payment. The money was debited within 5 minutes, but I never received a confirmation receipt or an invoice.
Furthermore, that listing could only be activated by adding a code sent by email. I have never received such email and nothing in the spam box. I repeated this operation 11 times, and still no email..
The only message I did receive once, was to authorise a change of access code to my autoscout account which I never asked for.
Finally I contacted the customer service 3 times by email and only received 3 automated messages. Not a proper email, not a phone call.
When trying to contact the company by phone, all i got was an answering service.
As a result I paid for an unpublished listing.
It surely looks like a scam and at best a terrible customer service.
Reply from Autoscout24 France
Hello,
We are sorry to read about your experience and understand how frustrating this situation must have been, especially after paying for a service that you were unable to use.
We can confirm that our team has replied to your request. Based on what you describe, it appears that something did not work as expected with the account verification or email delivery process, and we would still like the opportunity to help resolve the issue.
If the problem persists, please contact us directly at info@autoscout24.fr or by phone on +33 1 55 64 85 39, mentioning your payment and invoice details. We will gladly look into your case again.
Kind regards,
The AutoScout24 Team