Autoglass Ireland Reviews 63

TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Augoglass Longford replaced my front windscreen yesterday at 7am. I was extremely pleased with the service. Just took an hour. Everything was put back on the new windscreen exactly as they were on the... See more

Rated 2 out of 5 stars

The booking system was good which is why I'm not leaving one star. I booked Autoglass to replace a smashed rear windscreen on my elderly parents car. They left glass everywhere leaving the back o... See more

Rated 4 out of 5 stars

Easy booking system . Polite customer service when I realised I had a problem with the appointment I had booked. No hassle in changing original appointment. Very accommodating and friendly team.. Wind... See more

Company replied

Rated 1 out of 5 stars

Autoglass, a total disaster, cant hold down appointment dates, don't bother to contact you with rough repair times even though you receive a text to say they would contact you. Worse still you t... See more

Company details

  1. Auto Glass Shop
  2. Auto Repair Shop
  3. Car Repair and Maintenance

Information provided by various external sources

Visit Autoglass®, the leading vehicle glass repair and replacement company in Ireland. At Autoglass®, we offer quality windscreen repair and replacement.


Contact info

3.4

Average

TrustScore 3.5 out of 5

63 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 76% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Augoglass Longford replaced my front windscreen yesterday at 7am. I was extremely pleased with the service. Just took an hour. Everything was put back on the new windscreen exactly as they were on the old one e.g service sticker, sat nav holder and a new disc holder left on the passenger seat. Staff were pleasant. Would highly recommend.

10 April 2026
Unprompted review
Rated 2 out of 5 stars

Buyer beware

The booking system was good which is why I'm not leaving one star.
I booked Autoglass to replace a smashed rear windscreen on my elderly parents car.
They left glass everywhere leaving the back of the car and the boot unusable.
I complained,asking them to finish the job and included photos of the many tiny shards of glass, and just got the response that they do their best to clean up the glass as a "courtesy".
Buyer beware.

24 March 2026
Unprompted review
Rated 1 out of 5 stars

Waited over 1 hour and 50 minutes on…

Waited over 1 hour and 50 minutes on the phone last night for someone to confirm a price they quoted.

That wait time is a joke.

I would write more but I'm still waiting on the phone.

Finally got a call back this morning regarding the quote but had to request a call back.

Don't wait over 2 hours on the phone like I did , request a call back by pressing 1

23 March 2026
Unprompted review
Autoglass Ireland logo

Reply from Autoglass Ireland

Hi Jonathan, we're sorry to hear about your troubles. Would you like our customer care manager to give you a call so you can discuss this matter in more detail? The team @ Autoglass Ireland.

Rated 4 out of 5 stars

Easy booking system

Easy booking system . Polite customer service when I realised I had a problem with the appointment I had booked. No hassle in changing original appointment. Very accommodating and friendly team.. Windscreen replaced took about 2 hours. So near the Square Tallaght so easy to go shop or grab a coffee.

9 March 2026
Unprompted review
Autoglass Ireland logo

Reply from Autoglass Ireland

Hi there, thank you for taking the time to share your experience using our services. Have a great day! The team @ Autoglass Ireland

Rated 5 out of 5 stars

I found Autoglass Cork excellent and…

I found Autoglass Cork excellent and they went out of their way to help me with an issue with the internal mirror

16 March 2026
Unprompted review
Autoglass Ireland logo

Reply from Autoglass Ireland

Hi Richard, thank you for taking the time to share your positive experience using our services. Have a great day! The team @ Autoglass Ireland.

Rated 5 out of 5 stars

Can't say enough praise for Autoglas…

Can't say enough praise for Autoglas Sligo - sorted out the windscreen and did a great job. All seamless from excellent website interface to messaging along the way. Very happy with the service - will use again

19 February 2026
Unprompted review
Autoglass Ireland logo

Reply from Autoglass Ireland

Hi Dec, thank you for taking the time to share your experience using our service. Have a great day, the Team @ Autoglass Ireland.

Rated 1 out of 5 stars

This company is a joke

This company is a joke. We are waiting for someone get back to us to schedule an appointment now for 3 weeks. When followed up we are told everytime someone will call back straight away and they never do

18 February 2026
Unprompted review
Autoglass Ireland logo

Reply from Autoglass Ireland

Hi Alexandra, we're very sorry to hear about your troubles. If you can email your booking reference/vehicle reg to customer.services@autoglass.ie for the attention of Maryjane, we will look into this matter for you straight away. Kind regards, the Team @ Autoglass Ireland.

Rated 5 out of 5 stars

Thank you Autoglass Longford for the…

Thank you Autoglass Longford for the quick and perfectly done your work. No hassle! No talks, no questions, no paperwork. Keys handled over -keys handled back. One an hour walking around for shopping and that's it

13 February 2026
Unprompted review
Autoglass Ireland logo

Reply from Autoglass Ireland

Hi Sergey, thank you for taking the time to share such a positive review of our services. Very much appreciated. Have a great day! The team @ Autoglass Ireland

Rated 5 out of 5 stars

Very quick and nice employees

Very quick and nice employees

13 February 2026
Unprompted review
Autoglass Ireland logo

Reply from Autoglass Ireland

Hi Michael, thank you for taking the time to share such a positive review of our services. Very much appreciated. Have a great day! The team @ Autoglass Ireland

Rated 2 out of 5 stars

I had an appointment for 1pm for a…

I had an appointment for 1pm for a windscreen replacement due to a large crack in it. I arrived at exactly 1 pm to be told that there is 2 cars ahead of me for the technician and it will be 5pm before my car will be ready. I then proceeded to be told it is a first come service, so after all that I am not sure what sort of buisness they are running. I would look at you insurance and choose an alternative company

12 February 2026
Unprompted review
Autoglass Ireland logo

Reply from Autoglass Ireland

Hi Ann-Marie, we're very sorry to hear about your troubles. If you can email your vehicle reg and booking reference number to customer.services@autoglass.ie (for the attention of Maryjane), we will look into this matter for you straight away. Best regards, the Team @ Autoglass Ireland.

Rated 5 out of 5 stars

Excellent service got a windshield…

Excellent service got a windshield replacement the guy that done it was an absolute gent and got it done in 30 mins highly recommended

10 February 2026
Unprompted review
Autoglass Ireland logo

Reply from Autoglass Ireland

Hi Eamon, thank you for taking the time to write such a positive review of our services. Have a great day! The team @ Autoglass Ireland

Rated 5 out of 5 stars

Auto glass in navan,excellent service…

Auto glass in navan,excellent service ,had two cars broken into on a tueaday night and by friday both glasses had been sorted .great service and fast turn around and the two lads are great I woukd highly recommend .

30 January 2026
Unprompted review
Autoglass Ireland logo

Reply from Autoglass Ireland

Hi Ciaran, thank you for taking the time to write such a positive review of our services. Have a great day! The team @ Autoglass Ireland

Rated 5 out of 5 stars

I recently contacted Autoglass because…

I recently contacted Autoglass because I have a stone chip on my windscreen,the website says "we will updateallways try to repair a windscreen before we replac it" but when I booked my car into Autoglass in Castlebar, co mayo, they told me, "that we only replace the windscreen because it doesn't pay us to repair them so who Is miss leading the customer?update, a very nice man from autoglass called Kevin has resolved my problem, and my windscreen will be replaced after I took his very professional advice, I have given him 5 star's, well done Kevin, u are the top man.

29 January 2026
Unprompted review
Autoglass Ireland logo

Reply from Autoglass Ireland

Hi Kenneth, we're very sorry to hear about your troubles. Please email details about your booking (incl. vehicle reg) to customer.services@autoglass.ie marked for the attention of Maryjane, and we will look into this matter for you straight away. Best regards, the Team @ Autoglass Ireland.

Rated 4 out of 5 stars

Online application form ✅

Online application form ✅
Waiting for someone to contact me ❌
Ringing to remind them about my claim🔅
Arranging availability in my area 🔅
Appointment time and place ✅
Fitter(Paul) was a gentleman and very courteous & friendly ✅

20 January 2026
Unprompted review
Autoglass Ireland logo

Reply from Autoglass Ireland

Hi Tristan, thank you for taking the time to share your feedback about our services. Have a great day! The team @ Autoglass Ireland

Rated 1 out of 5 stars

Very disappointing experience.

Very disappointing experience.

I booked a windscreen replacement with Autoglass in December 2025, and over the course of almost a month my appointment was repeatedly rescheduled. I was given a variety of reasons including being too busy, system errors where my booking supposedly didn’t exist, and last-minute cancellations on the day of the appointment.

On one occasion no technician arrived at all. On another, I was informed shortly before 9am that no technician was available. The next available date offered was almost four weeks after the original booking, which is completely unacceptable for a straightforward windscreen replacement.

Communication was poor, scheduling was unreliable, and I had no confidence that the appointment would ever take place. I eventually cancelled the claim and moved to another provider, who handled everything quickly and professionally.

Based on my experience, I would not recommend Autoglass.

19 January 2026
Unprompted review
Autoglass Ireland logo

Reply from Autoglass Ireland

Hi Rafal, we're very sorry to hear about your troubles. Please send your booking details including vehicle reg. and reference number to customer.services@autoglass.ie (attn: Maryjane) and we will look into this matter for you straight away. The team @ Autoglass.

Rated 5 out of 5 stars

Autoglass experience.

Very accommodating,very pleasant staff and very efficient.overall very good and would recommend autoglass to everyone.

15 January 2026
Unprompted review
Autoglass Ireland logo

Reply from Autoglass Ireland

Hi Robert, thank you for taking the time to share such a positive review about our services. Have a great day! The team @ Autoglass Ireland

Rated 1 out of 5 stars

Had two technicians come out to replace…

Had two technicians from Longford come out to replace my windscreen only to find that my headliner was falling down which it wasn’t before although they said it was. I asked for a before photo to prove it but was never given one and was told to ‘fix it myself’ I am disgusted with this behaviour.

17 December 2025
Unprompted review
Rated 1 out of 5 stars

Avoid Avoid Avoid

Got autoglass from longford to replace my windscreen In large van then they sent one lad to do the job! Big and heavy window for one lad. Damaged badly the post on the side plus the door got damaged from the arm that he was using, I contacted them to report damage straight away then the manager from Longford called me and was very nasty over the phone that they didn’t damage my van even I sent him a photo before the job was done I would stay away from them!!!

9 August 2025
Unprompted review
Autoglass Ireland logo

Reply from Autoglass Ireland

Hi Lukasz, we're very sorry to hear about your troubles. Please share details about your booking (vehicle reg or booking ref #) via private message, so we can investigate this matter in more detail. Best regards.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look