For the past 3-4 years, we have always booked our car with Auto-Europe for our road trip. In previous years, they were also by far the cheapest. Unfortunately, we now find that this is no longer the c... See more
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Great support after a poor service experience at Sicilybycar in Bologna. I forgot to bring the creditcard that I used for booking and could not get the booked car from Sicilybycar. The service that w... See more
Fluent experience, some improvements possible. I’ve used autoeurope many times, so I know it’s trustworthy and what to pay attention to: car rental location (at airport) and fuel policy (ful... See more
Company replied
I have been booking my rental cars through Auto Europe for many years! Always correct and in the occasional case that a cancellation is necessary, no discussions.
Company details
About Auto Europe Belgium
Written by the company
Auto Europe is al meer dan 60 jaar een wereldwijde marktleider in het aanbieden van autoverhuur aan reizigers. Naast standaard autoverhuur bieden wij ook campers, prestige- en sportauto's, en motorfietsen aan, als ook chauffeur services.
Met meer dan 20.000 locaties in 180 landen staan flexibiliteit en klanttevredenheid voor Auto Europe centraal.
Met meer dan 20.000 locaties in 180 landen staan flexibiliteit en klanttevredenheid voor Auto Europe centraal.
Contact info
Landsbergerstrasse 155, 80687, München, Germany
- +49 89 412 07 250
- nlres@autoeurope.de
- www.autoeurope.be
3.8
Great
498 reviews
Replied to 45% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
no longer the cheapest
For the past 3-4 years, we have always booked our car with Auto-Europe for our road trip. In previous years, they were also by far the cheapest. Unfortunately, we now find that this is no longer the case (change in company policy?). We can now hire the same car from the same car hire company for much less.
19 December 2025
Unprompted review
Total scam
Total scam. We booked a car and when we arrived, they didn't accept our various credit cards. We travel all the time and have never had a problem with our credit cards. Impossible to get a refund.... We had to get another car. It's outrageous.
28 August 2025
Unprompted review
Reply from Auto Europe Belgium
We regret you had trouble with payment options and securing a vehicle. We appreciate you bringing this to our attention. We'll look into what happened, so we can improve our services. Thank you.
Utterly unreliable
Upon booking with Auto Europe, I re-checked with them that there was no cross-border fee. Auto Europe confirmed in writing there was none. Upon pick up, the supplier said this was a mistake of Auto Europe. The supplier called Auto Europe in front of me and eventually passed me the phone. The guy from Auto Europe on the phone acknowledged it was their mistake, I should pay the fee, and Auto Europe would refund me. I have contacted them after car handover to request refund, submitted all supporting documents. They have not replied to my last 5 emails. They are just good in making promises, but unable to keep them. A nasty experience with a reckless and disgusting company!!
14 August 2025
Unprompted review
Reply from Auto Europe Belgium
Dear Customer,
Thank you for reaching out to us and sharing your experience. We sincerely apologise for the inconvenience you encountered during your recent rental.
At Auto Europe, we strive to provide a seamless and satisfactory rental experience, and we regret that we fell short of your expectations on this occasion. Your feedback is invaluable to us, and we have already forwarded your complaint to our dedicated Customer Service team. They will be taking your case and will be in touch with you directly to address your concerns and work towards a resolution.
Once again, we apologise for the experience you had and appreciate your feedback as it helps us to improve our services. We hope to have the opportunity to serve you better in the future.
Best regards,
Auto Europe Team
Pure scam
We rented a car via the website and made a mistake in the booking, upon finding out at the desk, it was "not possible" to rectify the mistake and for an annulation 300 Euros are charged. Very poor experience
23 May 2025
Unprompted review
Reply from Auto Europe Belgium
Dear Mr. Duforez,
Thank you for your feedback. We’re very sorry to hear of your negative experience when booking your car.
Not only do we understand how frustrating it can be when things don't go as smoothly as expected, we share in your disappointment.
We strive to ensure a seamless experience for our customers.
Unfortunately, we have not received a response via this platform, although we have tried to request additional information to investigate your case.
Even so, we would like to do everything in our power to make things right for you. Should you wish us to intervene on your behalf and contact the supplier, you can use the link below to reach out to our dedicated customer service team.
https://www.autoeurope.eu/customerservice/
https://www.autoeurope.co.uk/customerservice/
Once again, we apologise for the poor level of service provided by the supplier. The satisfaction of our clients is paramount, and we will use your feedback to try and prevent similar situations in the future.
Thank you for taking the time to share your experience. We hope to have the opportunity to serve you again in the future.
Yours sincerely,
Auto Europe Team
A very nice experience
The Hertz agent was very kind and facilitated all the necessary steps. to get the car. Then the car was a brand new one. A very nice experience.
14 May 2025
Unprompted review
Reply from Auto Europe Belgium
Dear Customer,
Thank you for sharing your wonderful feedback! We’re thrilled to hear that our Hertz agent provided excellent service and made your car rental experience smooth and easy. It’s also great to know that you enjoyed driving a brand new car.
We truly appreciate your kind words and hope to assist you again in the future!
Best regards,
The Auto Europe Team
I use always Auto Europe
I have been booking my rental cars through Auto Europe for many years! Always correct and in the occasional case that a cancellation is necessary, no discussions.
19 November 2024
Unprompted review
Auto Europe = Reliable company
I like working with a carrental broker. Reassuring. Furthermore I'm now very used to their software platform
12 September 2024
Unprompted review
Awful service,non-existant customer service.
The booking -and payment-went fine, but that was the only thing. However, when flight to the US SN 501 on 10 May was first delayed by 4 hours and ultimately cancelled, there was no way I could reach autoeurope to inform them. I called their numbers and once they said " the rules for cancellation are 48h in advance", later on there were no replies either on the regular number on the website, nor on the socalled emergency number. It took some searching for an email address. I sent 3 emails asking them to reschedule the pick-up because of the plane's delayed arrival. However NO REPLY!
CUSTOMER SERVICE NON EXISTANT. IT IS THE WORST RENTAL AGENCY I HAVE EVER USED!
10 May 2024
Unprompted review
Reply from Auto Europe Belgium
Dear Ann Bertier,
Thank you for your feedback. We’re very sorry to hear of your negative experience.
Should you have any questions concerning your past rental with us, you are welcome to contact us using the form provided. Please use our customer service form to enquire about rentals which have already finished.
Once again, we apologize for the inconvenience. The satisfaction of our clients is paramount, and we will use your feedback to try and prevent similar situations in the future.
Thank you for taking the time to share your experience. We hope to have the opportunity to serve you again in the future.
Yours sincerely,
Valérie
Auto Europe Deutschland GmbH
They canceled my booking because of…
They canceled my booking because of "security reasons" Then when confronted about it, they said that they needed to verify my identity but that there was no way to do it, so I went ahead and sent them a copy of my identity through email. Still, they refused to accept it, saying that sending documents via mail is unsafe!!!!!!
PS: Refund is still not processed at the moment of writing this review.
5 February 2024
Unprompted review
Reply from Auto Europe Belgium
Dear CRIM,
Thank you for your feedback. We are sorry to hear of the difficulties you experienced when finalizing your booking.
We take this matter seriously and are committed to resolving the issue for you. Our reservation team is here to assist you in finding a solution. You can reach them by phone at +49 89 412 07 250 during our business hours, or you can email us at beres@autoeurope.de.
Please accept our sincerest apologies for the inconvenience. We place great importance in the satisfaction of our clients, and we appreciate your patience and understanding.
Yours sincerely,
Valérie
Auto Europe Deutschland GmbH
Disastrous experience
I recently had an extremely disappointing experience with Auto Europe. After reserving a car for a specific period, I was faced with an unforeseen situation at the airport, preventing me from collecting the vehicle from the start of the rental.
The problem arose due to circumstances beyond my control, and unfortunately, Auto Europe has chosen to treat the situation with complete inflexibility and lack of understanding. Not only did they refuse to allow me to collect the car one day after the start of the rental, but they categorically refused to issue a refund, despite the obviousness of the situation.
The customer service, represented by a lady on the phone, turned out to be one of the most deplorable aspects of this experience. His loathsome attitude and complete lack of empathy towards the difficult situation I was facing greatly contributed to my frustration. Instead of looking for solutions, she preferred to adopt a confrontational and uncooperative approach.
The problem doesn't end there. While trying to resolve this situation through communication, I discovered that Auto Europe was virtually unreachable. Repeated attempts to contact them went unanswered, and to top it off, they blocked my phone number, making further communication impossible.
This experience was infuriating, disappointing and greatly tarnished my opinion of their professionalism and customer service. I strongly advise against doing business with this company as their attitude and lack of cooperation towards customers with unexpected issues is unacceptable.
26 December 2023
Unprompted review
Reply from Auto Europe Belgium
Dear Big Boss,
Thank you for your feedback. We take your concerns seriously and apologize for your negative experience. In order to conduct a thorough investigation and address your complaint properly, we kindly request that you contact our Customer Service department.
Our dedicated Customer Service team is best-equipped to assist you with any issues you have experienced. They will carefully review your complaint and work towards finding a solution. You can reach our Customer Service team in the following ways:
· Phone: +49 89 412 07 250
· Form: https://www.autoeurope.be/customerservice
Please provide our Customer Service team with as much information as possible regarding your complaint, including any relevant voucher details. This will enable them to assist you efficiently and effectively.
Yours sincerely,
Marie
Auto Europe Deutschland GmbH
Simple et efficace
29 August 2023
Unprompted review
Not cheapest rate
22 August 2023
Unprompted review
Reply from Auto Europe Belgium
Bonjour tony,
Nous vous remercions pour votre message et sommes désolés de n'avoir pas répondu à vos attentes.
Nos loueurs partenaires augmentent les tarifs pendant la période estivale. Il est donc toujours préférable de réserver à l'avance et profiter de bons prix.
Nous restons à votre disposition.
Cordialement,
Magali, Online Marketing Auto Europe
Website is really good but phone call not picked
Website is really good, but some times no one picks the contract number given on your website. In times of emergency , this can be a big problem
3 July 2023
Unprompted review
Reply from Auto Europe Belgium
Dear Dinesh,
Thank you for your review about Auto Europe.
As we are experiencing a high call volume due to peak season, it can sometimes, unfortunately, take a bit longer than usual before you can get ahold of one of our agents.
In case of an emergency, you can also try one of the numbers on our other websites, for example the number on our EU website: +49 89 412 07 269.
We apologize for any inconvenience.
We wish you a pleasant day and good car rental.
Kind regards,
Auto Europe
Reply from Auto Europe Belgium
Beste Gert,
De uitnodiging om een review achter te laten heeft betrekking op de website en dienstverlening van Auto Europe. Hoe is uw ervaring met onze website, het boekingsproces, onze klantenservice, enzovoorts.
Uiteraard kunt u pas na het inleveren van de huurauto de algehele autohuurervaring beoordelen.
Wij wensen u alvast een goede autohuur toe.
Met vriendelijke groet,
Auto Europe
Reply from Auto Europe Belgium
Hi Max,
Thank you so much for your positive rating about your car hire!
Valérie
Online Marketing Auto Europe
It’s a total scam
It’s a total scam! I had to deal with very arrogant French people on the phone that insulted me and admitted they were scamming me. Long story short, I paid a rental via Auto Europe in Cagliari Italy but had some delay due to strikes in airports which they knew about. Still they are telling me to modify my rental since I’m taking it later than expected… the thing is that it is impossible to modify anything within 48h before taking the rental. So at the desk the guy from Thrifty told me the car was waiting for us he just needed the modified contact… results: We lost our rental, no refonds where apparently possible, the French guy on the phone is totally assuming that he was scamming me « Yes, if you say so, it is a scam, you’re not the first and won’t be the last »
A total SCAM, never again I’ll rent my cars via Auto Europe!
19 October 2022
Unprompted review
Reply from Auto Europe Belgium
Bonjour Geoffroy del Marmol,
Nous sommes navrés que vous n'ayez pas pu prendre possession du véhicule.
Sachez qu'il n'est plus possible de modifier votre réservation une fois la prise en charge passée. Nous n'avons eu aucun appel de votre part nous informant de votre retard de prise en charge, nous vous avons proposé d'effectuer une nouvelle réservation que vous avez refusée et n'avez pas souscrit à la couverture annulation. Pour ces diverses raisons, Auto Europe ne peut effectuer de remboursement de votre location.
Pour plus d'informations, n'hésitez pas à contacter notre service client.
Cordialement,
Valérie
Online Marketing Auto Europe
Fluent experience
Fluent experience, some improvements possible.
I’ve used autoeurope many times, so I know it’s trustworthy and what to pay attention to: car rental location (at airport) and fuel policy (full to full).
One thing that is missing and therefore no 5 stars: possibility to print my car voucher in English when I make my reservation in Dutch (to show to car rental service).
Their new excess restitution is also still very unclear to me as they explicitly say it’s not an insurance. For that reason I still use worldwideinsure.com excess insurance.
Also, the prices fluctuate wide over several days, which might be out of their control but is still annoying (have to go back and check and cancel previous order). Automated system would be better.
20 March 2022
Unprompted review
Reply from Auto Europe Belgium
Hi Ken,
Thank you for your review and your suggestions for improvement. Depending on which of our websites you make your booking on, you will receive the voucher in the appropriate language for best understanding. However, it is always possible to contact us and receive the voucher in English. Just give us a call at the phone number at the top right of your website.
As to our Excess refund option with Super Cover, you can find very detailed information about it on your voucher. Actually, it is an Auto Europe service and not an insurance. You can also buy insurance on site from the rental company, i.e. when picking up the vehicle, but at a significantly higher price, or you have a private solution.
Finally, yes, our prices are flexible and subject to change as we operate like a stock exchange. Normally, the rates are cheaper the earlier you book, but there may actually be unforeseen offers from our partners due to special circumstances. Then you can change your booking at any time before pick up (not too short-term of course), subject to availability, free of charge.
An automated system is not possible for data protection reasons, since the payment of a new amount must be authorized in each case.
We hope that we have been able to serve you with this information and look forward to welcoming you back as a loyal Auto Europe customer in the near future.
Best regards
Your Auto Europe Online Marketing Team
Auto Europe Deutschland GmbH
www.autoeurope.be
Reply from Auto Europe Belgium
Monsieur,
Comme nous ne pouvons pas localiser votre réservation avec votre prénom, veuillez contacter notre service client
en écrivant à serviceclient@autoeurope.fr
ou par téléphone
Téléphone : +33 974 592 510
Lundi, Mercredi et Vendredi : 9h - 13h
Mardi, jeudi, samedi, dimanche et jours fériés : fermé
Ensuite, nous pouvons vérifier votre demande et la traiter correctement. Merci beaucoup.
Cordialement
Votre équipe Online Marketing
Auto Europe Deutschland GmbH
www.autoeurope.be
Reply from Auto Europe Belgium
Thank you, hartelijk bedankt, voor deze positieve review! Graag tot een volgende keer,
met vriendelijke groet
Auto Europe Team België
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