I’m extremely happy with the Korean Lash Lift course I completed with AURA Monaco. The training is very professional, detailed and clearly explained. There is so much valuable information included... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I can’t say enough about the amazing customer service I’ve received over and over again not to mention the representatives always respond within hours or at the most in 24 hours. The products are the... See more
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This course was incredibly informative and covered every detail, which made such a difference. I especially loved the step by step videos they were perfect for me as a visual learner. I’ve already per... See more
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I was trained on the original beam light system about a year ago. And I did fall in love with it however, the lamp head used to make me crazy. Since then I have bought the glass mounted beam light sys... See more
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Company details
Written by the company
Welcome to AURA Monaco – your expert for premium beauty products and professional training! 💖 We are a B2B online shop specializing in exclusive products for eyelash extensions, brow extensions, and innovative UV technologies. Our range includes carefully curated premium products designed for professional lash and brow artists. Quality is our top priority – that's why we develop our products with the utmost care, always aligned with the latest techniques and trends in the beauty industry. In addition to top-tier products, we offer certified online training courses to help you perfect your craft. Our courses are easy to follow, hands-on, and tailored to the needs of beauty professionals. ✅ High-quality, tested products ✅ Modern UV technology for lash & hair extensions ✅ Fast & reliable shipping ✅ Professional online training with certification ✅ Outstanding customer service – we’re always here for you! Beauty professionals around the world trust us – become part of the AURA Monaco community today! 💕
Contact info
4.9
Excellent
790 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 2 weeks
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Super easy and user friendly course
Super easy and user friendly course, very detailed and well executed!
11 June 2026
Unprompted review
Reply from AURA Monaco
Thank you so much for your wonderful feedback! 😍✨
We're so happy to hear that you found our course super easy to use, user-friendly, and very detailed. 💞 Knowing that you enjoyed the way it was put together truly means a lot to us! ✨
Thank you for your kind words and support. 💗
Best wishes,
Your AURA Monaco Team 💖
Products are very easy to use with just…
Products are very easy to use with just a little bit of practice it is easy to get the hang of it! I don’t love the idea of mixing but it’s worth it for a product that is gentle on the lashes. You also don’t have to worry about the unpleasant smells
9 June 2026
Unprompted review
Reply from AURA Monaco
Thank you so much for your wonderful feedback! 😍✨
We're so happy to hear that you found our products easy to use with just a little practice. 💞 We're also glad that, despite the mixing, you feel it's worth it for a product that's gentle on the lashes and free from unpleasant smells. 💗
Thank you for your kind words and support! 💫
Best wishes,
Your AURA Monaco Team 💖
The lessons of the UV lamp course were…
The lessons of the UV lamp course were very easy to understand, good products and euli are very quick with the answers when you need help. You will also not receive a diploma if you do not work for it. Make sure you practice a lot. They are very rigid about this. Your customers must have the best result. Recommended with love.
5 June 2026
Unprompted review
Reply from AURA Monaco
Thank you so much for your wonderful feedback! 😍✨
We're so happy to hear that you found the UV lamp course easy to understand and that you're pleased with the products. 💞 It's also great to know that our support team has been able to help you quickly whenever needed. 💗
Thank you for your recommendation and support! 💫
Best wishes,
Your AURA Monaco Team 💖
I have bought items from Aura Monaco…
I have bought items from Aura Monaco for a while now, and from lamps to glues, lashes and etc. I have been Very happy ! My lamp broke at they compensated without any issues at all!! Great cumstomer service !!
4 June 2026
Unprompted review
Reply from AURA Monaco
Thank you so much for your wonderful feedback! 😍✨
We're so happy to hear that you've been pleased with our products and that you've had such a positive experience with them. 💞
We're also glad we could help when your lamp broke and make the process easy for you. Your kind words about our customer service truly mean a lot! 💗
Thank you for your continued support! ✨
Best wishes,
Your AURA Monaco Team 💖
I am very satisfied with my purchase
I am very satisfied with my purchase. The package took a little longer to arrive because one of the items was out of stock, but I was informed about this right away. They explained everything clearly and kindly, and also apologized for the delay.
The package then arrived safely, and I am very happy with all the products. The results are beautiful, and everything was also very nicely packed and well protected.
I would definitely recommend buying their products.
22 May 2026
Unprompted review
Reply from AURA Monaco
Thank you so much for your wonderful feedback! 😍✨
We're so happy to hear that you're very satisfied with your purchase and that you love the products. 💞 We're happy we could keep you informed about the delay. 💗
It's great to hear that your package arrived safely and that you're happy with all the products and your results.
Thank you for your support and recommendation! ✨
Best wishes,
Your AURA Monaco Team 💖
Reply from AURA Monaco
Thank you so much for your amazing feedback! 😍✨
We’re delighted to hear that you’re happy with the quality of our products and the service you received. 💞
Your support means a lot to us! 💗
Best wishes,
Your AURA Monaco Team 💖
Had an issue with my S6 lamp
Had an issue with my S6 lamp, contacted customer service and they are very responsive. I am satisfied with their customer service.
20 May 2026
Unprompted review
Reply from AURA Monaco
Thank you so much for your great feedback! 😍✨
We’re so happy to hear that our customer service team was able to assist you quickly with your S6 lamp issue. 💞
Your satisfaction means a lot to us! 💗
Thank you for your trust and support! ✨
Best wishes,
Your AURA Monaco Team 💖
Reply from AURA Monaco
Thank you so much for your lovely feedback! 😍✨
We’re so happy to hear that you’re satisfied with the quality of our products. 💞
Your support and trust truly mean a lot to us! 🌟
Best wishes,
Your AURA Monaco Team 💖
Overall Fantastic
Shipping was fast, course was easy to follow and product is amazing!!!
8 May 2026
Unprompted review
Reply from AURA Monaco
Thank you so much for your amazing feedback! 😍✨
We’re so happy to hear that your shipping arrived quickly, that the course was easy to follow, and that you love the product so much! 💞
Your support and trust truly mean a lot to us! 🌟
Best wishes,
Your AURA Monaco Team 💖
The whole process was very fun and easy…
The whole process was very fun and easy to do! I definitely recommend it
21 May 2026
Unprompted review
Reply from AURA Monaco
Thank you so much for your lovely feedback! 😍✨
We’re so happy to hear that the whole process was fun and easy for you. 💞
Thank you for your trust and recommendation. It truly means a lot to us! 🌟
Best wishes,
Your AURA Monaco Team 💖
Reply from AURA Monaco
Thank you so much for your lovely feedback! 😍✨
We’re so happy to hear that you like it and that it looks very good for you. 💞
Your support truly means a lot to us! 🌟
Best wishes,
Your AURA Monaco Team 💖
Great quality products giving amazing…
Great quality products giving amazing results ✨
14 May 2026
Unprompted review
Reply from AURA Monaco
Thank you so much for your lovely feedback! 😍✨
We’re so happy to hear that you love the quality of our products and that they are giving you amazing results. 💞
Your support and trust truly mean a lot to us! 🌟
Best wishes,
Your AURA Monaco Team 💖
Extremely Disappointed in Product Quality & Customer Service
As a licensed lash artist and business owner of 8 years, I was excited to try Aura Monaco’s Korean Lash Lift system for the first time. Unfortunately, my experience was extremely disappointing.
During my 4th client service, the Step 1 bottle completely stopped dispensing product in the middle of the appointment. I initially believed the pump had malfunctioned, so I opened the bottle to access the remaining product — only to discover the container was completely empty after just 3 completed services.
Because of this, I was forced to stop the appointment and send my client home unfinished, which directly impacted my business and professionalism.
What was even more disappointing was the response from customer service. Despite repeatedly explaining that the bottle was physically empty and unusable, the issue was continually redirected toward “overuse” and application technique rather than acknowledging the possibility of a defective product or packaging issue.
Aura Monaco states their bottles should provide up to 20 treatments, yet after only 3 services they refused to offer either a replacement or partial refund. Instead, the only resolution offered was a discount code to purchase more product.
I understand every company can occasionally have manufacturing issues, but how a company handles those situations matters. Unfortunately, this experience left me very disappointed in both the product reliability and customer service.
UPDATE:
After posting this review, Aura Monaco suddenly offered to send replacement Step 1 and Step 2 products free of charge — but only if I agreed to delete my honest review first.
What’s disappointing is that throughout our entire email exchange, they repeatedly denied responsibility, implied the issue was due to my product usage, and refused any replacement or refund. It was only after a public review was posted that they changed their position.
Even in their latest response, they continued making comments suggesting I should have had “backup product” available, rather than fully acknowledging that their product failed mid-service and directly impacted my business.
As a lash artist of 8 years, I understand how to manage product inventory. The issue was never a lack of preparation — the issue was that a bottle advertised to provide up to 20 treatments was completely empty after only 3 services and stopped dispensing during a client appointment.
At this point, I’ve already ordered replacement products so I can continue servicing my clients reliably. I will not be removing my review, because I believe other professionals deserve transparency regarding both product reliability and how customer concerns are handled.
UPDATE TO MY REVIEW:
At this point, I believe Aura Monaco’s public response speaks for itself.
Rather than professionally addressing a customer concern, the company chose to publicly criticize my work, reference my personal business Instagram, attack my professional credibility, and speculate about my experience level — all because I shared an honest review about my experience with their product.
For context:
* I never asked for “free products.”
* I requested a reasonable resolution after a product stopped dispensing mid-service and was completely empty after only 3 appointments.
* Multiple replacement/refund requests were denied until after my review became public.
* They then offered replacement products only if I removed my review.
* Now, after I declined, they are publicly attempting to discredit me personally and professionally.
As a business owner myself, I fully understand that not every customer experience will be perfect. Manufacturing issues happen. What matters is how a company handles those situations.
What concerns me most is not even the product issue anymore — it is the way this company responds to criticism. Publicly criticizing a customer’s appearance of work, directing readers to their personal social media, and implying dishonesty or incompetence instead of handling the situation professionally is, in my opinion, completely inappropriate customer service behavior.
I stand by my original review because it reflects my real experience.
Professionals considering this company can make their own decision, but transparency matters, and this entire interaction has only reinforced my decision to move my business elsewhere.
9 May 2026
Unprompted review
Reply from AURA Monaco
We strongly dispute this review.
Before relying on this customer’s version of events, we encourage readers to review the publicly visible Instagram profile jessie_localgirl_beauty. The profile shows almost exclusively lash extension work and very limited lash lift experience. One lash lift result posted in November 2024, before this customer ever used our brand, already shows a result that we would not consider professionall at all. Lashes pointing to the right and left, barely lifted. And still posted on social media.
This is relevant because the customer claims that a 5 ml bottle of Step 1 was completely empty after only three services.
A 5 ml bottle is a 5 ml bottle. If that amount is used up after three treatments, the product was clearly applied in excessive quantities. That is not a packaging defect. It is incorrect product usage.
We explained in detail why the product had been used incorrectly and offered her a substantial discount on her next refill order as a goodwill solution.
During our email exchange, the customer sent numerous extremely long AI messages insisting on free replacement products, while refusing to accept that overuse may have caused the issue. Based on the information provided and the customer’s publicly visible lash lift work, we had no reason to conclude that the product was defective.
We therefore did not issue a refund.
A goodwill replacement offer was later made to resolve the situation, not because we accepted fault, but because we tried to de escalate the matter professionally. Unfortunately, this review now presents that gesture as if it were proof of wrongdoing.
We reject that portrayal.
We sell a very high volume of lash lift lotions and have tens of thousands of satisfied professional customers. Our Trustpilot rating of 4.9 reflects the overall experience of customers who use our products correctly.
We will always take genuine product issues seriously. But we will not accept responsibility for excessive product use, nor will we allow public pressure to be used as leverage for free products.
Repeatedly referring to alleged eight years of industry experience, while sending lengthy AI generated statements, does not change the technical reality of this case.
I am super happy with the head lamp kit…
I am super happy with the head lamp kit I ordered, it’s high quality. I received the kit quickly and the course was very helpful. Customer service was 100% awesome! My questions were answered in detail and it was obvious an actual person replied and not an automated cut and paste reply.
30 April 2026
Unprompted review
Reply from AURA Monaco
Thank you so much for your wonderful feedback! 😍✨
We are so happy to hear that you are super satisfied with your head lamp kit and that you found the quality excellent. 💞
It’s also wonderful to know that your order arrived quickly, the course was very helpful, and that our customer service could answer all your questions in detail. 🌟
Your trust and support truly mean a lot to us! 💗
Best wishes,
Your AURA Monaco Team 💖
Worth it
The training course was very straight forward and structured well.
6 May 2026
Unprompted review
Reply from AURA Monaco
Thank you so much for your wonderful feedback! 😍✨
We’re so happy to hear that you found the training course straightforward, well-structured, and worth it. 💞
Your support truly means a lot to us! 🌟
Best wishes,
Your AURA Monaco Team 💖
Easy and knowledgeable
The class was so easy, clear to understand, access, and complete! I’ve been doing the most amazing lash lifts with this product and with the knowledge from my class and I am so happy I took the leap of faith! You are in great hands!!
12 March 2026
Unprompted review
Reply from AURA Monaco
Thank you so much for your wonderful feedback! 😍✨
We’re so happy to hear that you found the class easy to follow and clear to understand. 💞 It’s amazing to know that you’re achieving such beautiful lash lift results with both the product and the knowledge from the training! 🌟
Your trust truly means a lot to us! 💗
Best wishes,
Your AURA Monaco Team 💖
Easy to understand and learn
Easy to understand and learn. Will definitely be taking other trainings with them.
27 April 2026
Unprompted review
Reply from AURA Monaco
Thank you so much for your wonderful feedback! 😍✨
We’re so happy to hear that you found the training easy to understand and learn. 💞 It means a lot to us that you’re considering taking more trainings with us. 🌟
Thank you for your trust and support! 💗
Best wishes,
Your AURA Monaco Team 💖
So far it's been great
So far it's been great, it's a bit brighter than expected, but I will invest in some stronger eye protective goggles. The course was easy, and taught about each light/product so you learn about each product available ❤️
27 April 2026
Unprompted review
Reply from AURA Monaco
Thank you so much for your lovely feedback! 😍✨
We’re so happy to hear that your experience has been great so far and that you found the course easy to follow and helpful. 💞 It’s great to know the product and light explanations were useful for you. 🌟
Thank you for your trust and support! 💖
Best wishes,
Your AURA Monaco Team 💖
Love these products and my clients…
Love these products and my clients retention is amazing!
23 April 2026
Unprompted review
Reply from AURA Monaco
Thank you so much for your lovely feedback! 😍✨
We’re so happy to hear that you love our products and that your clients’ retention is amazing. It truly means a lot to us. 🌟
Thank you for your trust and support! 💗
Best wishes,
Your AURA Monaco Team 💖
‘14 day money-back’ did not match my experience
I purchased several lash lift products (around €100 total) based on the website clearly advertising a “14 day money-back – no questions asked” and “risk-free” policy on the product pages.
After testing the products once, I requested a return within the 14-day period.
My request was refused, with the explanation that used/opened products cannot be returned. During the support conversation, additional justifications were provided, including hygiene-related restrictions and later that the products are for “professional use”.
While these limitations may exist in their terms and conditions, they were not presented with the same clarity or prominence as the “risk-free / no questions asked” messaging at the time of purchase.
In my experience, the advertised policy did not reflect how the return request was handled in practice.
I am sharing this so others can take this into account before purchasing.
13 April 2026
Unprompted review
Reply from AURA Monaco
We stand by our promises and we honour our return policy when it is used in good faith.
In this case, the customer repeatedly attempted to obtain a refund by presenting claims that were inaccurate and immediately disproven during the support conversation. The device was fully functional, and there was no evidence of a product defect.
Instead of addressing the facts, the customer continued sending lengthy AI generated messages, including messages where placeholders had not even been removed. This did not support the credibility of the return request.
We are transparent, fair, and solution oriented when customers contact us with genuine issues. However, we are also strict when we believe a refund request is based on misleading statements rather than a legitimate product problem.
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