I recently inherited an IRA following the death of my partner. I knew I wanted to invest in a gold IRA. When I Called Augusta , that was the extent of my knowledge. The representative brought me up to... See more
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I appreciate the time making me comfortable with my 1st IRA rollover. I was allowed time to consider what metals to buy, strategy to consider, and the pros and cons of the different decisions were cl... See more
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I had a really wonderful experience with Augusta. The people that help you provide as much information as possible so you can make the most informed decisions when purchasing metals. It is almost a... See more
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Agusta introduced me (and my wife) to alternative retirement investing in such an "informed" way that we asked ourselves; "Why hadn't we done this sooner ". Gold and silver will always be "valuable",... See more
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Company details
- Alternative Financial Service
- Gold and Silver Trading Company
- Investment Service
- Non-Bank Financial Service
- Retirement Scheme Provider
About Augusta Precious Metals
Written by the company
A Different Gold IRA Experience: Education, Transparency, Support
Since 2012, Augusta has helped thousands understand gold IRAs and ask better questions to choose the right gold and silver provider. With salaried educators. No commission. Straightforward pricing. And account lifetime support.
For more information, request your free gold ira guide at Augustapreciousmetals.com. For assistance, contact our customer care team at support@augustapreciousmetals.com.
With Augusta, investors explore precious metals comfortably and confidently. Clear facts. Straight answers. Red carpet service.
Augusta has earned 4,000+ 5-star ratings across trusted review platforms, plus recognition from:
- Money Magazine: “Best Overall Gold IRA Company,” 2022–2026
- Investopedia: “Most Transparent,” 2022–2026
- Better Business Bureau: A+ rating, outstanding record
- Business Consumer Alliance: AAA rating, trusted reputation
- Trustlink: 5/5 stars
- Google My Business: 4.9/5 stars
- ConsumerAffairs: 4.8/5 stars
During Augusta’s signature one-on-one web conferences, people learn about precious metals before they decide. And the company assists with product selection and 95% of custodial and storage paperwork.
At Augusta, transparency means:
- Straightforward precious metals pricing
- Streamlined account setup
- Detailed explanations
- Clear communication
- Account lifetime support
Many come to Augusta after speaking with other gold IRA companies. Augusta helps them understand the facts and explains how some use unfair tactics: “Free silver” that isn’t free. High-cost endorsements that elevate pricing. High-pressure sales. Hidden costs.
Augusta is different, with salaried educators who earn no commission—so they have no incentive to push what people don’t need. And every customer pays zero fees for up to 10 years.
Ask about Augusta’s 100% satisfaction, buyback, and 7-day price guarantees.
For more information, request a guide.
Website: Augustapreciousmetals.com
Support: support@augustapreciousmetals.comOutstanding Record, Trusted Reputation
Written by the company
Our Promise to Treat You Right
The Highest Standards in the Industry
Augusta’s 100% SATISFACTION GUARANTEE ensures you are in control. If you're not satisfied, switching companies is just a click away. For assistance with any question you may have, contact support@augustapreciousmetals.com.
Ask about these BONUS GUARANTEES: 100% 7-Day Money-Back Guarantee on qualified purchases & Highest Buyback Guarantee.
Contact info
5830 E 2nd St, 82609, Casper, United States
- 1-800-700-1008
- support@augustapreciousmetals.com
- www.augustapreciousmetals.com
4.8
Excellent
360 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Overall good experience
Overall good experience. Representatives were clear and relayed the information effectively. Recommendation:
During the first orientation(s) provided at the end it is mentioned by representative the following are the next steps such as Equity, order placement etc. I would have like a more detailed explanation of that step. Ex. In the Equity step, I would have liked to know that this step is to explain the process and how it works. In addition we could open an account and it could a 2-3 step process. If you choose it can be opened after the orientation. We will need the following information to complete the process etc.
17 March 2026
Reply from Augusta Precious Metals
Andrew, thanks so much for this positive review of our gold IRA team, and for sharing your thoughtful suggestions about what to include in the call. We will forward this to the team. Let us know how we can help going forward.
Sincerely,
The Augusta Precious Metals Customer Care Team
All of the staff members were helpful
All of the staff members were helpful, professional and knowledgeable
18 March 2026
Reply from Augusta Precious Metals
Don, thank you very much for your review. We’re so glad the team was helpful. We’ll be here to assist you all along the way as you continue with your gold IRA for retirement protection.
Sincerely,
The Augusta Precious Metals Customer Care Team
Great educational information on gold…
Great educational information on gold IRA
And great support staff.
17 March 2026
Reply from Augusta Precious Metals
We're glad the education on precious metals IRAs was helpful, Harron. It's important to get the details to feel confident about protecting your retirement. Thank you so much for your kind review of our team.
Sincerely,
The Augusta Precious Metals Customer Care Team
Augusta Precious Metals IRA account
I decided that I wanted to diversify my portfolio by opening an IRA precious metals account. I chose Augusta Precious Metals based on their reputation, and was very pleased with the guidance and service they provided. From funds transfer to ordering options, it could not have been easier. I would highly recommend contacting Augusta!
11 March 2026
Reply from Augusta Precious Metals
Jef, thank you very much for your review and for choosing Augusta based on your research. We’re pleased that the process came together smoothly for you. We appreciate the recommendation and look forward to continuing to support your gold IRA and retirement protection plans.
Sincerely,
The Augusta Precious Metals Customer Care Team
Great customer service
Clearly impressed with initial correspondence and follow through to completion of establishing my Augusta Precious Metals IRA.
13 March 2026
Reply from Augusta Precious Metals
Thank you very much for your review, Octavio -- so good to hear our emphasis on communication through the gold IRA process is working. We appreciate your note and look forward to continuing helping you protect your retirement.
Sincerely,
The Augusta Precious Metals Customer Care Team
Simple, straightforward
13 March 2026
Reply from Augusta Precious Metals
Charles, that perfectly sums up our goal. Retirement protection with a gold IRA doesn't have to be complicated. We appreciate your note and look forward to working with you on this.
Sincerely,
The Augusta Precious Metals Customer Care Team
From the start of the application to…
From the start of the application to the creation of the custodian account every member of the Augusta Team was Awesome! Well informed, Professional, Friendly, Courteous and very thorough with absolutely NO Hype. It is very evident APM is an excellent company based on the exceptional customer support the employees provide. I look forward to a very long and productive opportunity working with Augusta Precious Metals and will recommend the company to my Family, Friends, and Associates.
12 March 2026
Reply from Augusta Precious Metals
Robert, thank you very much for taking the time to write this. We work hard to keep the process professional, straightforward, and free of hype. We appreciate your recommendation and look forward to being your gold IRA resource as you continue focusing on retirement protection.
Sincerely,
The Augusta Precious Metals Customer Care Team
Augusta has been highly responsive
Augusta has been highly responsive, from the start. All staff have been kind and patient.
12 March 2026
Reply from Augusta Precious Metals
Thank you very much for your review, Richard. We appreciate you recognizing the ongoing patience and attentiveness of the team. It’s our goal to make the gold IRA process straightforward and transparent as you move ahead with your retirement protection plans.
Sincerely,
The Augusta Precious Metals Customer Care Team
Phenominal customer service!!
Phenominal customer service and every associate is well-trained, articulate, patient and reponsive to customer needs. Competent service team that educates the client and allows you to make your best decision.
12 March 2026
Reply from Augusta Precious Metals
Jacqueline, thanks so much for your generous review of our gold IRA team. We know it's important to remain professional and on top of the process to make this retirement protection move comfortable for you. We'll be here to help all along the way.
Sincerely,
The Augusta Precious Metals Customer Care Team
I have on numerous occasions…
I have on numerous occasions unsuccessfully requested a hard copy of all services with no response. That's making me leery.
18 February 2026
Unprompted review
Reply from Augusta Precious Metals
Thank you for your feedback, Marshall. We’re sorry for the frustration and confusion. In some cases, when a person requests to be placed on a do-not-contact list, that preference can also prevent follow-up outreach and mailed materials from being sent. If you would still like to receive information from us, please contact us directly and let us know you’d like your communication preferences updated. We’d be glad to help.
Sincerely,
The Augusta Precious Metals Customer Care Team
Excellent serice and great education
The educational aspect was great. Helped immensely in making decisions that were applicable to my needs and direction. Nate, Sarah, Develyn and others were great to work with and to learn from.
6 March 2026
Reply from Augusta Precious Metals
Thank you, Thomas. It's great that you took the time to learn the details and focus on why you want to open a gold IRA for retirement protection. We appreciate your review and look forward to serving as an ongoing resource for you.
Sincerely,
The Augusta Precious Metals Customer Care Team
Augusta representatives were extremely…Helpgul and informative.
Augusta representatives were extremely helpful and made sure I understood every aspect of the process. They provided great information and were no pressure.
5 March 2026
Reply from Augusta Precious Metals
Thank you so much, Daniel. It's great that you took the time to get the right information and ask a lot of questions to ensure you understand the gold IRA process. We'll be here to help all along the way as you continue with retirement protection through precious metals.
Sincerely,
The Augusta Precious Metals Customer Care Team
Friendly
Friendly, knowledgeable people to guide me through my first purchase of precious metals!
24 February 2026
Reply from Augusta Precious Metals
Kelly, we appreciate the recommendation. We look forward to working with you transparently and at a high level of gold IRA service as you work toward retirement protection with metals. Thank you so much.
Sincerely,
The Augusta Precious Metals Customer Care Team
I have submitted this review three…
I have submitted this review three times and keep getting a request to submit an evaluation. I was very pleased with the professionalism and thoroughness of all members of the Augusta team. I have not completed the process yet but expect the remainder of it to be more than satisfactory.
24 February 2026
Reply from Augusta Precious Metals
Lawrence, thank you for bringing this to our attention. We will notify our team and see if they can resolve the issue. We are thrilled to have worked with you on opening a gold IRA and look forward to helping you continue your retirement protection journey with precious metals.
Sincerely,
The Augusta Precious Metals Customer Care Team
Great firm especially for 1st time with precious metals
After researching various precious metal firms Augusta Precious Metals was highest rated by the consumer. After my consultation I was more than satisfied with the customer service I received as well as the detailed information on the process of purchasing precious metals as well as all fees involve. They were clear and transparent no hidden fees in fine print. We are looking forward to a long term relationship with Augusta Precious Metals
2 March 2026
Reply from Augusta Precious Metals
So great to hear, Marti. Welcome to the Augusta family -- we'll be here to help with the same high level of service and transparency all along the way.
Sincerely,
The Augusta Precious Metals Customer Care Team
Well delivered presentation
Well delivered presentation. They had all of the answers to questions I asked, and addressed many of them as part of the presentation itself. Well thought out. Multiple presenters to keep it interesting.
28 February 2026
Reply from Augusta Precious Metals
Roy, we are very happy to hear that the precious metals team at Augusta was able to answer your questions and provide the service you needed. We are committed to being your personal resource as needed for retirement protection with gold and silver.
Sincerely,
The Augusta Precious Metals Customer Care Team
Reply from Augusta Precious Metals
Thanks so much, Robert. You've summed it up nicely -- it's the people on our gold IRA team that make a difference for customers. We look forward to helping you protect your retirement with precious metals.
Sincerely,
The Augusta Precious Metals Customer Care Team
Reply from Augusta Precious Metals
Hello, Marian. Thanks so much for leaving this review of your experience with Augusta's precious metals team (and the five stars). It's gratifying to all of us to help investors learn how to protect their retirement with gold and silver.
Sincerely,
The Augusta Precious Metals Customer Care Team
Great presentation and product
I sat through a very informative 1 hour presentation with 4 different people discussing different aspects of precious metals. Each presentation was organized and comprehensive. I felt no pressure at any time and in the end felt I had sufficient knowledge to make a decision. It appears to me they have a great product and head an shoulders above others I have attempted to do business with
24 February 2026
Reply from Augusta Precious Metals
David, this review means a lot to the Augusta gold IRA team--and we are happy to hear this experience was better than you've had before. Our goal is to share truly helpful information, with no pressure, so you feel comfortable protecting your retirement with gold and silver. We'll be with you all along the way to assist.
Sincerely,
The Augusta Precious Metals Customer Care Team
Competency and Trustworthiness combined!
Augusta's unhurried educational approach. Augusta's start to finish thourough, respectfull and educational approach, and beyond that, every Augusta employee's willingness to find any and all possible solutions to ensure a long-term, trusting, and mutually-beneficial professional relationship.
23 February 2026
Reply from Augusta Precious Metals
Steven, we are truly grateful for this generous review of our Precious Metals team. It's always a pleasure to help investors like you discover the benefits of retirement protection through gold and silver.
Sincerely,
The Augusta Precious Metals Customer Care Team
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