Audley Travel Reviews 

4,995
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 581 reviews, reviewers overwhelmingly had a great experience with this company. Travelers consistently highlight the meticulously planned itineraries, wonderful accommodations, and completely seamless logistics that turn every single holiday into an effortless and unforgettable adventure. Clients also warmly praise the exceptional local guides and highly responsive travel specialists who listen carefully to specific preferences and deliver wonderful personalized recommendations. Some reviewers were not happy with the declining quality of service and unexpected inconsistencies in communication experienced with their specialists. These individuals felt that the overall support provided did not consistently meet their expectations regarding transparency and reliable planning details.

What people talk about most

Holidays

Customers consistently note positive experiences with holidays, highlighting tailor-made itineraries that... See more

Staff

Clients share positive opinions on staff, highlighting their extensive knowledge, attention to detail, and... See more

Service

Reviewers mention positive feedback about service, noting that travel agents handle every detail with... See more

Location

People report positive experiences with location, noting that hotels are comfortable and centrally situated.... See more

Customer service

Reviewers highlight positive aspects of customer service, praising agents for being exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just returned from safari in Tanzania, followed by Zanzibar. This is our second trip with Audley and we were very pleased again. Robyn was very knowledgable and helpful from the start, she mad... See more

Company replied

Rated 5 out of 5 stars

Went on safari in Kenya and then on to Zanzibar for my 40th birthday so really wanted something special and I'm so glad I went through Audley. From the moment we caught our plane out to the moment we... See more

Company replied

Rated 5 out of 5 stars

Amazing Trip to Borneo.Our agent Charlotte planned everything in detail. Accommodation was great and drivers etc were all on time. We would never have been able to plan such a detailed itinerary on ou... See more

Rated 5 out of 5 stars

Laura Coughlin curated the most memorable trip to Tanzania. Every detail was thoughtfully planned making our entire experience seamless. Every lodge and camp was exceptional and we felt truly welco... See more

Company replied


Company details

  1. Cultural Tours Provider
  2. Boutique Hotel
  3. Cruise Travel Agency
  4. Tour Agency
  5. Tour Operator
  6. Travel Agency

About Audley Travel

Written by the company

We’re experts in individually designed travel, creating meaningful journeys in more than 80 destinations across all seven continents. We’ve spent nearly 30 years building trips around what you want to see and how you want to feel, where you define every aspect. We’ll put you in the hands of a dedicated destination specialist, someone who knows where you’re headed because they’ve been there themselves. They’ll plan your trip down to the finest detail, choosing experiences that call to you and introducing you to local guides who are top in their field. Because we know that the best way to see the world is your own.

Why journey with us?

Written by the company

A trip as individual as you
Your ideas, our intuition. The two come together to create a journey that’s uniquely yours.
A dedicated expert, from start to finish 
From your starting conversation, your specialist is the expert you can rely on at every step.
Meaningful experiences, real connections
If you have a particular passion, we’ll find ways for you to explore it, accompanied by guides who’ll bring everything to life.
The travel experts you can trust
We put the same emphasis on taking care of you while you’re away as we do on creating your trip, and we're there for you 24/7.

Contact info


4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(4,995)

570 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Audley Travel - an excellent travel partner

Audley Travel were great to work with and definitely took any stress away that comes with trying to book complicated travel arrangements on your own. Mark Robinson was very knowledgeable and helpful and I felt he listened to us and made really useful suggestions. He was also very quick to respond when we had a query regarding an internal flight during the holiday

25 May 2026
Unprompted review
Audley Travel logo

Reply from Audley Travel

Hi Jacqueline,

Thank you for your wonderful review.

We’re so pleased to hear we helped make your trip planning feel effortless and that Mark’s knowledge made a real difference. It’s wonderful to know your experience felt smooth and stress free from start to finish.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

Audley Travel to Borneo

I cannot recommend Audley Travel, and Mark Robinson, enough. We enjoyed an amazing trip to Borneo and Mark asked all the right questions so that our trip was personalised and perfect for us. In Borneo all transfers were timely & comfortable. The guides were incredibly knowledgeable and friendly. A perfect trip!

25 May 2026
Unprompted review
Audley Travel logo

Reply from Audley Travel

Dear Jane,

Thank you for this wonderful feedback.

We’re delighted to hear your Borneo adventure was such a success and that Mark’s planning helped shape a trip perfectly suited to you.

We truly appreciate your recommendation and are thrilled your journey felt perfect from start to finish.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

Tanzania-Serengeti

Laura Coughlin curated the most memorable trip to Tanzania. Every detail was thoughtfully planned making our entire experience seamless. Every lodge and camp was exceptional and we felt truly welcomed, spoiled and never rushed. The staff at each camp (Dunia and Olakira) genuinely cared about creating an unforgettable experience for us. On our last day at the Olakira camp, we got to witness the season’s first zebras make the crossing (safely 😅) across the Mara River. It was an extraordinary moment that we owe to the expertise and perseverance of our incredible guide, Daniel.
We returned home with memories we’ll treasure forever and owe it all to Laura and Audley.

11 June 2026
Unprompted review
Audley Travel logo

Reply from Audley Travel

Hi Pervin,

Thank you for taking the time to leave such a wonderful review! We are so happy you had a memorable trip to Tanzania.

We are thrilled you felt every detail was thoughtfully planned, creating a seamless experience. We will make sure to share your feedback with Laura and her manager.

Thank you for choosing Audley. We’re so pleased you returned home with memories you'll treasure forever, and we hope to help plan another unforgettable journey in the future.

Best Regards,
Audley Travel US

Rated 5 out of 5 stars

Fantastic European Vacation

We had an amazing experience with. Audley travel and Sarah Quigley. She put together an amazing trip for my family to Switzerland and Italy. This was our first time to Europe and it was a wonderful experience. Everything from our transportation to hotels and excursions all went as planned and everything set up for us was just what we wanted. They listened to what we wanted and they delivered it for us. I would highly recommend using them to help set up your vacation!

2 June 2026
Unprompted review
Audley Travel logo

Reply from Audley Travel

Hi Kelly,

We are so happy to hear that you had an amazing experience with Sarah and a wonderful time in Europe! We are so glad to see that our tailor-made trips delivered for you and your family.

We will be sure to share your thoughtful words with Sarah and her manager. We are ready whenever you are to help you plan your next vacation!

Warm Regards,
Audley Travel US

Rated 5 out of 5 stars

A fantastic safari trip

Robyn curated a fantastic safari trip to South Africa for us. The accommodation and service at our Simbavato Hilltop Lodge was excellent, overlooking a lake with a family of hippos who loved showing off! The guides were very knowledgeable and we saw the Big 5 and more. Cape Town is a beautiful city and we thank Robyn for organising our day trips and itinerary there too.

21 June 2026
Unprompted review
Audley Travel logo

Reply from Audley Travel

Dear Karina,

Thank you for sharing your wonderful review.

We are so pleased to hear how much you enjoyed your safari trip to South Africa. We will be sure to pass on your kind words to Robyn and her management.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

We booked our honeymoon to South Africa…

We booked our honeymoon to South Africa and Mauritius through Audley Travel and had a fantastic experience. The itinerary was thoughtfully planned, everything ran smoothly, and the balance between safari, exploring and relaxing was perfect. The team were knowledgeable, responsive and easy to deal with throughout. A truly unforgettable trip and we would happily recommend Audley.

8 May 2026
Unprompted review
Audley Travel logo

Reply from Audley Travel

Hi Tom,

Thank you so much for sharing this feedback. We’re thrilled to hear your honeymoon was everything you hoped for, and It’s great to know the balance of safari, exploring and relaxing felt just right.

We are also pleased that our team made the experience smooth from start to finish. We really appreciate your recommendation and hope to help you plan another incredible adventure in the future.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

I'm still smiling

I chose Audley as they ticked all the boxes of the experiences I wanted as a solo traveller to Equador, the Amazon and Galapagos.
It was amazing! I felt safe and looked after throughout my trip, and saw and did all the things I had dreamed of. And more.
Amy Smale, my travel advisor, tailored my trip to suit me, was in regular contact to make sure I was happy and prepared. She was as excited as me for my big trip! Thank you Amy, you made my big celebration that much more special.

10 June 2026
Unprompted review
Audley Travel logo

Reply from Audley Travel

Hi Lesley,

What a wonderful review - thank you.

We’re thrilled your trip exceeded expectations and that Amy’s support made your celebration unforgettable.

It sounds like you had an incredible time, and we hope to help you plan another adventure soon.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

Eric at Audley travel was exceptional

Eric helped us plan our trip to Portugal. He really listened and got a good feel for what our family likes to do on vacation. Every excursion he booked us on was exceptional. The trip went seamlessly. I’ve used other agencies in the past and not had such a good result. I want to thank Eric and Audley travel for putting together a trip my family will remember for a lifetime!

28 May 2026
Unprompted review
Audley Travel logo

Reply from Audley Travel

Hi Nikki,

Thank you for taking the time to leave a review! We are so happy to hear your trip went seamlessly.

We are thrilled you felt Eric really listened and got a feel for what your family likes, booked exceptional excursions, and overall put together a trip your family will remember for a lifetime. We will make sure to share your feedback with him and his manager.

We hope to plan another vacation for you and your family again!

Best Regards,
Audley Travel US

Rated 5 out of 5 stars

Paradise in Zanzibar

We wanted a small resort in Zanzibar, a bit of luxury, a lot of relaxation with a casual relaxed feel and we also wanted to visit Zanzibar. Isabelle at Audley ticked all of our boxes - based also on her personal experience at the Zawadi Resort. Everything she told us about was absolutely true and she understood our brief perfectly. We had the most amazing time. We have used Audley for many years and really would not trust out precious holiday plans with anyone else. Their specialists are so knowledgable, friendly and efficient. Really recommend the resort and certainly would recommend Audley.

13 June 2026
Unprompted review
Audley Travel logo

Reply from Audley Travel

Dear Julie,

Thank you for such a warm review.

We’re delighted Isabelle understood exactly what you were looking for and that Zawadi Resort lived up to every expectation. It’s wonderful to hear your trip was as relaxing and memorable as you hoped. We truly appreciate your long standing trust in Audley and your kind recommendation.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

Grace Naylor was amazing as our Iceland…

Grace Naylor was amazing as our Iceland specialist ! We had a once in a lifetime trip and it couldn't have gone smoother thanks to Grace's planning.She was patient in answering all of my questions and the back and forth about the itinerary. All of the services she booked were incredible and at a very high standard. Couldn't recommend her more!

25 June 2026
Unprompted review
Audley Travel logo

Reply from Audley Travel

Dear Florence,

Thank you for sharing this.

We’re delighted your Iceland trip was everything you hoped for, and that Grace's care, patience, and planning made it all feel effortless. Your recommendation means a lot and we hope to help you plan another unforgettable adventure soon.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

Tanzania Safari trip.

Tanzania Safari trip.

This was our first safari and second trio with Audley, and what an experience it turned out to be in Tanzania.

The whole trip was organised brilliantly from start to finish. A big thank you to Robyn, who answered all of our questions over the months leading up to the holiday and sorted out a few "unexpected" issues before we travelled. I just had to seat and enjoy the trip.

The trip was especially meaningful as we were celebrating my (slightly late! birthday, could have ask for a better one than seeing all those animals especially a baby elephant.

Our guide, Shaban, was outstanding. We never felt rushed, he shared so much knowledge and I specially enjoyed finding the Rhino and Leopard with him, and somehow always he seemed to know where to be at the right time. From our balloon safari over the Serengeti to watching lions, elephants, cheetahs and countless other animals and even a honey badger.

I'd also like to thank the team at our Tarangire camp. Everyone was so friendly and welcoming, and nothing ever felt like too much trouble.

Thank you Robyn for organising this for us and it was lovely dealing with you. Thank you to our guide Shaban and everyone else who helped.

16 June 2026
Unprompted review
Audley Travel logo

Reply from Audley Travel

Dear Julia,

Thank you for sharing your wonderful Tanzania safari experience.

We’re delighted your birthday trip was so special. It’s great to hear how much you enjoyed the wildlife, the balloon safari, and the warm welcome at Tarangire camp.

We truly appreciate your kind words and hope to assist you in planning another unforgettable adventure in the future.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

Fantastic Safari

Isabelle from Audley helped us with a 5 day South African safari which was amazing!
We were so well looked after by Audley travel and beyond.

17 June 2026
Unprompted review
Audley Travel logo

Reply from Audley Travel

Hi Patricia,

Thank you for sharing your lovely feedback.

We’re so pleased to hear that Isabelle helped create an amazing South African safari for you, and that you felt so well looked after throughout your trip with Audley and beyond.

We truly appreciate your kind words and hope to welcome you on another adventure soon.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

Working with Thora

Working with Thora, our travel advisor, was excellent from start to finish. Her recommendations and plans were thoughtful and showed real travel experience. I personally like a trip with a mix of organized plans and some open time to immerse and 'get lost', and Thora got that. Everything was very organized and communicated clearly. In country, everything went smoothly, and my son and I had an AMAZING time we won't forget. Thanks, Thora!

15 June 2026
Unprompted review
Audley Travel logo

Reply from Audley Travel

Hi Oliver,

Thank you for your kind words about Thora and for reviewing us! We so appreciate you choosing Audley and are so glad to hear it was a amazing trip!

We will be sure that Thora and her manager knows how much her thoughtful planning paid off to create a smooth experience. Know we are happy to plan a journey with you in the future if you are ready to travel with us again!

Best Wishes,
Audley Travel US

Rated 5 out of 5 stars

Excellent service

Excellent service - listened to our brief and designed a fantastic trip around it.

4 June 2026
Unprompted review
Audley Travel logo

Reply from Audley Travel

Hi Tim,

Thank you for your feedback.

We’re delighted to hear that Robert created a trip that fit exactly what you were looking for. It was a pleasure planning it with you, and we hope to welcome you back for another adventure soon.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

Friendly and patient

Thoughtful intelligent, friendly, patient and responsive agent. Planned a great trip. Would highly recommend

1 January 2026
Unprompted review
Audley Travel logo

Reply from Audley Travel

Dear Gregor,

Thank you for sharing your feedback.

We’re so pleased to hear Becca made the planning process smooth and enjoyable. We truly appreciate your recommendation and hope you assist you again in the future.

Kind regards.
Audley Travel UK

Rated 5 out of 5 stars

Ten Days in Cornwall

We just finished a ten day trip to Cornwall which was arranged by Mareesa at Audley. They set up the flights, hotels (Padstow, Fowey, St. Ives) and also a few major events (stones walk with a local guide, dinner at Rick Stein’s in Padstow, etc.) while leaving us plenty of times for hikes, botanic gardens, and the Tate in St. Ives. This all worked out great. The driving distances were short and we had never been to Cornwall. We had some rainy days but also 3-4 beautiful days. It was a great trip and Mareesa truly understood what we were interested in and made all the right connections for us.

8 June 2026
Unprompted review
Audley Travel logo

Reply from Audley Travel

Hi Henry,

We really appreciate you taking the time to share your feedback about your trip to Cornwall with us! We are so happy to hear that you had a great trip, and that you experienced the value of booking a tailor-made journey with Audley.

I will be sure to share your thoughtful words with Mareesa and her manager, and we'd be delighted to help you plan your next adventure whenever you are ready.

Best Wishes,
Audley Travel US

Rated 5 out of 5 stars

We wanted a stress free trip to South…

We wanted a stress free trip to South Africa without hiring a car. We decided to talk to Audley and had the pleasure to discuss all our requirements with Czeska Sztuka she was the specialist for this country and certainly knew all about the areas we wished to visit. We arrived in Johannesburg and were met by an agent to escort us to our driver and take us to our first stay. For us we were mixing a holiday with a visit to family and Czeska fully understood our need to mix the holiday with family visits. We wanted to stay in Johannesburg, Cape Town and Stellenbosch. Czeska came back with the prefect package for us and we had a wonderful time. She was on Hand before our trip and for odd questions during our trip and make sure we returned home safely. We cannot rate Audley and Czeska highly enough and will be using their services again, in fact we already have another trip booked. Everything with Audley is seamless and prefect. We highly recommend them and in particular our specialist Czeska

1 June 2026
Unprompted review
Audley Travel logo

Reply from Audley Travel

Dear Mac,

Thank you for your review.

We’re so pleased to hear that Czeska was able to create a seamless South Africa trip that balanced both holiday time and family. It’s great to hear everything ran smoothly from arrival to departure and that her support throughout made a real difference. We truly appreciate your recommendation and are thrilled you’ve already booked your next journey with us.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

A Seamless and Unforgettable South Africa Trip

We booked our South Africa trip through Audley Travel and couldn't be happier with the service we received.

A special thank you to Robyn Hutchons, who looked after our booking from start to finish. She was incredibly knowledgeable, helpful and responsive throughout the planning process, taking the time to understand exactly what we were looking for and answering any questions we had along the way. Her recommendations were excellent and she made the whole experience feel seamless and stress-free.

We were travelling to celebrate my partner's mum's 60th birthday, Robyn helped create an itinerary that was perfect for our group. One of the highlights was our stay at Last Word Kitara, which completely exceeded our expectations. As first-time safari-goers, we were absolutely blown away from start to finish!

Everything ran smoothly, allowing us to fully enjoy the trip without having to worry about the details.

We came away with memories that will last a lifetime and are so grateful for the support and expertise we received. We wouldn't hesitate to recommend Audley Travel and would happily book with them again in the future.

8 June 2026
Unprompted review
Audley Travel logo

Reply from Audley Travel

Dear Rebecca,

Thank you for sharing this wonderful review.

We're thrilled to hear your South Africa trip was such a success. Robyn will be delighted to know her knowledge, care and attention helped make your celebration so special. We truly appreciate your recommendation and look forward to helping you plan another unforgettable journey in the future.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

My most recent trip to Ireland

My most recent trip to Ireland, planned with Audley was in May 2026. Lilly C. was my advisor.

Working with Lily took all of the work and stress out of planning. Our interests were built into the itinerary and every moment that we spent in Ireland was meaningful due to the careful planning.
I must say that the accommodations were excellent. I would highly recommend using a AUDLEY as a travel company, and if you are traveling to Ireland, Lily C. Was excellent to work with.

Jean Marie

22 May 2026
Unprompted review
Audley Travel logo

Reply from Audley Travel

Hi Jean Marie,

Thank you so much for sharing such kind words about Lily and your journey with us! We are so pleased to hear that you had a meaningful trip with excellent accommodations, carefully crafted by your specialist. We'll be ready to assist whenever you are ready to plan your next adventure.

Best,
Audley Travel US

Rated 5 out of 5 stars

KL & Borneo

From enquiry, through booking & our adventure, Audley took care of everything. Fabulous advice and meticulous planning. Can't wait for another trip with them.

23 May 2026
Unprompted review
Audley Travel logo

Reply from Audley Travel

Dear Nicola,

Thank you so much for your lovely feedback.

We’re delighted you felt supported from enquiry to adventure, and it’s wonderful to hear our planning made a difference. We can’t wait to help you create your next journey.

Kind regards,
Audley Travel UK

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look