Audi Reviews 

Absolutely fuming! I will not be using Nottingham Audi in the future. My car was booked in for a recall 2 weeks prior the appointment. I was told 25 minutes after arrival the parts needed to do the work are not in stock. I travelled to the Nottinghamshire branch paciffically that day as I had booked time off work and other branches were all booked up. Waisted time, waisted fuel, waisted a days annual leave for nothing.
Nottingham Audi phoned me the day before to discuss an option for trading my car in for an upgrade. Why couldn't they phone and explain the situation regarding parts and save me a waisted journey. I know I'm 1 customer of many but I won't use Nottingham branch again.

Paid Old Canterbury Audi for a 150 point check ''better than an MOT'', they came back telling me oil levels were fine but did not notice a broken dipstick tube dispensing oil all over.

Went to Audi Ashford for the airbag recall, some ''Audi qualified mechanic'' stole all bolts and retainers from the glovebox, and replaced those with half a set from Gary's finest from the shed.

Bought a (£562) wiper linkage from New Audi Canterbury, turned up it was made with 3 second hand components. Requested me to come back for inspection, management's excuse was those parts sit in a warehouse somewhere for a long time that's why they look like they do. In hindsight, I should have paid Ebay £56.20 to get the same.

When questioning the latest issue, I get an AI ChatGPT email signed by a human from Audi UK, that waffled a lot but said nothing of actual substance - I found it quite insulting that someone would resort to feeding my email to chatGPT to get a full answer generated in 1.7 seconds, and the only person doing the proofreading was me. For the rest of this week I'm off to BMW/Mercedes/Jaguar/etc in that order, just to see if they have some Actual Intelligence/value for money in there. I'll bring some audi stories along if they question why I'm shifting my 2 x audis.

Luxury brand, until you experience first hand what the customer service is really like. Smugness.

Audi Watford - I recently had the pleasure of dealing with Nitin Mistry, Senior Service Advisor at Audi Watford, following an alternator failure on my vehicle. From the outset, Nitin was professional, communicative and genuinely helpful throughout what could have been a very stressful experience.
He kept me fully informed at every stage of the process and went above and beyond to ensure my car was back on the road as quickly as possible. It was reassuring to deal with someone who clearly takes pride in their work and values their customers.
A credit to the Audi Watford team — thank you Nitin!

Audi Leicester
We were in the process of buying an E Tron S that was coming up to be a 3years old and 2 weeks left on manufacturing warranty, this was via another deal via another dealer. Our intuition was to get the car checked, an Audi Leicester worth 30 minutes away so we arranged for the car to go into them. Firstly trying to make contact with anyone at this dealership on the phone is almost impossible, the automated system will only literally allow you to speak to sales, you were forced to use WhatsApp to communicate with the service desk. They are slow, don’t answer the questions correct correctly, and it’s a painful process until the Service agent calls you. Via this call, we were given the history of the car which was not great, and booked it in for a seasonal health check. I had assumed (wrongly) the conversation on WhatsApp could be continued the date though it was in the workshop but no, you are back to the automated system. The report was emailed over to us with the video and all was not good. One of the batteries needed replacing, and a cost of £500 we were unable to get an answer as to why this was not covered under the manufacturers warranty.

On top of this, we were unable to get an invoice, we kept being sent one that was sat on their SharePoint. Then we started getting phone calls and emails following up on Customer Service. There was even a call that ask us how the car valet was…. Well, I couldn’t answer, cause I never got to see the car cause we never bought it. Then an email saying how they strive for five star review reviews and if there’s any issues contact Ben at Synter, no response. Four days later they attempted again to send the invoice yet again attached to their share point.

Seriously Audi, you need to sort out your Customer Experience, from not explaining why something wasn’t covered under a manufacturers warranty to making it really impossible to talk to a human, it’s not an experience that I’ve been wanting to repeat again in a hurry.

The after sales service is absolutely awful. Once they get your money for the car they honestly don’t care. No one ever reply’s to your calls/messages all you get is an automated reply.
Got a car that does not work properly and Audi don’t care.

I have owned 3 Audi's bought from main dealers and never again.
Bought an Audi Q7, 2020 plate from Audi. During the 1 year warranty period, it went in 3 times with issues. Failure with lights and issues with the brake system. Primarily a failed sensor and a hard brake pedal.
Then once the warranty ran out, the alternator failed at 70k miles. Cost nearly £2000 to replace. Audi refused to take any responsibility for it. Given the vehicle was a little over 3 years old at this point, this was disgraceful. I got the work done outside of the dealership, and still had to get the car recovered to Audi because the software they have installed on the car meant the new part needed to be programmed to the computer. Only Audi can do this!
From about 40k miles, I had to fill with only every 9k miles. Coolant would disappear somewhere.
Then at 80k miles, a tapping noise coming from the engine, hydraulic lifters, valves or the cam.
New brake pads, not simple. Once again, a computer needed to be involved for the rear brake pads.
The quality of these cars are atrocious. I will never buy an Audi again. I have since parted with this car.
They are expensive to buy. Expensive to run. Highly unreliable and the manufacturer fills it with obstructions to make sure you go back to the main dealer and pay their extortionate prices. Never again.

Completely rubbish
Took the car for a service and now it is leaking oil and we were told we don’t work on Sunday bring it after the weekend
A respectful company should take the car from the customer and give the s replacements for safety
This car if it is driven the engine might blow up or might catch fire but it seems like the don’t care as they told us the car is OK TO drive
RUBBISH DISRESPECTFUL IGNORANT TO THEIR CUSTOMERS SAFETY
WILL NEVER EVER BUY ANOTHER CAR FROM THEM OR DEAL WITH THEM EVER AGAIN

Generally SO unhelpful from when we bought our car 2 years ago to the service experience lately.

Had we known this before we decided to buy an Audi, we would’ve definitely looked for another brand.

Don’t waste your time considering buying an Audi, whether it a brand new or second hand.

We bought our Q5 from Poole Audi where our sales person was least helpful. Our nearest Audi garage is Bristol Audi and their service department are just as unhelpful and generally do not have a clue.

AVOID!!!!

The customer service of the team at Audi Bexley was 1st class. the atmosphere was electric in my opinion
even the service department team all had a smile on their faces especially Ewa who served me politely you could see that she loves what she does i would easily buy another model from this show room with ease

Really like many aspects of my Q4, particularly the quiet driving experience and its ride quality. I have had it for 2.5 years. Unfortunately for the last 5 months I have had multiple problems getting the app to connect to the car which means I am unable to pre-condition the battery, remotely defrost the car, send it navigation routes etc. The dealer has had it in 4 times and has been unable to fix it. I have been referred to Audi UK . All I get back from them is that they are looking in to it and a standard apology. Nobody seems to want to take ownership of the issue or even speak to me, Pretty certain the issue is due to either a failed MMI Sim or communication issue in the car electronics. Continual hassle with no sign of resolution. I intended to keep the car for another 2 years but have now ordered a BMW. My wife will also be moving to them when her Audi car is due for renewal

Regret the Q6. Full of bugs,some very dangerous.

Warranty repair authorised after much toing and froing. Still havent had the work done and no communication. Audi is a mess.

Audi jct 600 sheffield service department are beyond garbage!
Had my Audi q6 etron quattro in 2 times and major electrical gremlins never t sorted.
Car now very dangerous to drive as emergency braking happening often and so many electric issues to mention.
Audi Germany doing nothing about it.
Do not buy this car or deal with jct600 sheffield.
Customer service the worst ever and arrogantly do nothing for you, despite spending nearly 80k on a car!!!!

Brand new 2025 Audi A5 Edition 1 PHEV .

Issue Audi Bristol to date following 2 visits have been unable to fix

1) Adaptive Cruise not working
2) Whole dash (Everything ) including speed , reboots anywhere from 0 - 30 times in a journey for 2-3 seconds video provided
3) the driver assist systems include crash prevention intermittently fail.

What’s worse, when I tried to book it in again, I was told there would be a weeks‑long wait with no courtesy car available. For a premium brand, the reliability issues and lack of urgency to resolve them are incredibly disappointing. I love the car when it works, but I’m now considering formally rejecting it because I can’t trust it – or the customer service – any more. Bristol Audi -- Must do better!

Audi sales team are exceptional in giving you a services of genuine customer satisfaction. This is what I called a first class teams with a high level of professionalism. Any time any day you are covered.

Audi Coulsdon specifically - I would strongly advise avoiding Audi Coulsdon. My experience was so poor that I have now escalated the matter to the Motor Ombudsman after being repeatedly ignored by management.

I bought an almost-new Audi Q5 from Audi Coulsdon in December 2025 for just under £40,000. It had around 5,000 miles on the clock and, given the price and Audi branding, I expected a professional and honest service. What I got instead was a catalogue of misinformation, incompetence and a total lack of accountability.

Before purchase, I specifically asked whether the car had certain key driver assistance features. On both the forecourt and the test drive, I was assured that it did, and was told these functions would be downloaded once I had bought the car. This turned out to be completely untrue. After numerous calls and emails, I eventually discovered the car did not have those features at all. No apology was offered.

When I collected the car, the sales representative was disorganised and took hours to complete basic paperwork. More than a month later, after I chased the DVLA myself regarding the V5, I was told the car had not even been registered in my name. The sales representative had simply failed to do it. Again, no apology.

Worse still, as I drove the car off the forecourt on collection day, a warning appeared in the Audi app. The sales representative told me to ignore it and claimed he had checked with the technical team and that it would be fine by the next morning. This was not true. The following day, 23 December, the warning was still showing. When I called Audi, I was told the car was unsafe to drive and needed to be returned immediately because a safety recall had been issued months earlier and should have been dealt with before the car was handed over to me.

As I had a long Christmas drive planned, I had to turn around and return straight to Audi Coulsdon to have the car made safe. This caused me to lose an entire day on 23 December and cost me over £1,000 in personal shopper cover while I was stuck at the dealership. After more than a month of chasing, I was eventually offered just £250 as a so-called goodwill gesture, payment had to be chased up numerous times.

I also escalated my complaint to a manager, possibly called Tony or Terry, who asked what I wanted in compensation. I asked him to reflect properly on the repeated dishonesty and incompetence I had experienced and come back to me with a fair response. He never called me back.

This was not a one-off mistake. It was a repeated pattern of misleading information, poor administration, lack of basic safety checks, and complete failure by management to take responsibility. The matter has now been referred to the Motor Ombudsman because I have lost all confidence in Audi Coulsdon and their ability to deal honestly or professionally with customers.

Called to book appointment at Audi Halesowen and Audi Shirley. Closest Audi(Erdinton) now closed. Car has two faults, have an extended warranty. Next available appointment is May 2026. I have to drive a faulty vehicle for two months?Appalling service,awful dealer.Purchasing extended warranty is a waste of money. DO NOT buy extended warranty. Dont waste your money. Regardless of warranty, Audi still charge £150 for diagnostic.
Booking department at Halesowen Audi have no manners and are rude. They need training on how to deal with customers. In future, will be purchasing an extended warranty from a different provider. Audi dealers are a Big Let Down.

After nearly a year of complaining about a faulty battery Audi and ARVAL BNP continue to pretend the Audi Q4 50 battery is performing as expected. The current range showing is circa 130 miles on a car which is advertised with a 284 mile range. The car is only 2 years old and has only done 14,000 miles. Driving any distance is such a pain that it happens very rarely as I have to stop every 100 miles for a full recharge which costs approx £35-40
Often the car will also refuse to charge at service stations as condensation stops prevents the connection, which means there is a delay of 30 minutes while the condensation evaporates. The car can be tricked in to charging by moving back or forwards multiples times (approx 10) or many vigorous shakes but the charge is still very temperamental. ARVAL say it needs Audi to say the car is faulty, obviously Audi don’t want to admit the car and battery is a dog so the pretence continues. At what point do they all admit it clearly isn’t fit for purpose and accept the contract needs to be cancelled or the car replaced with one that works. In my opinion never trust Audi and never get car finance from ARVAL BNP .
Role on the class action when they will end up paying £billions back for faulty cars and a bad finance process. I have tried for 9 months to speak to a senior director at ARVAL and am constantly ‘managed’ by mid level customer relations people. Recently I have tried to speak to someone senior at Audi HQ in Milton Keynes.
Audi and ARVAL BNP please step up, stop avoiding the problem, get a senior director to look at the problem.
Last week I was told by Audi HQ ‘the cars value £65-68k doesn’t lead to better range’ ???!!!
I think in that statement you have just killed their business model. While it has been in the Audi Bath garage in the past two weeks while they tried to pre-condition the battery the range has actually gone down. If it wasn’t costing £700 per month the situation would be funny. Can I please get a new battery or car that works. I have heard the new BMW ix3 has a 500 mile range so 4x that of my car.

Since buying my new Audi Q4 Etron I’ve had ongoing problems, including charging faults since the new app launch that prevent the car charging properly, and emails that go unanswered for months. Customer support has been extremely poor throughout.
Most concerning was an airbag warning light on the dashboard. I was initially offered an appointment three months away and could not get a clear answer from Audi about whether the car was even safe to drive. In the end the AA treated it as a priority safety issue and arranged diagnostics far more quickly than Audi would.
This has been the worst car ownership experience I’ve had. The vehicle has been unreliable and the customer service has been even worse. I will not be buying another Audi.

Getting absolutely horrendous “service” from Audi Carlisle. Not answering telephone calls, not returning telephone calls and not responding to emails. Anybody else suffering?

Oh Wow! I am genuinely shocked by the volume of negative reviews here, but unfortunately, I completely understand why.

I own an Audi Q6 (purchased in 2025) that has been problematic from day one. What has made matters significantly worse is, the appalling level of service from Audi Bexley (and by extension, Audi UK).

Every attempt to book the car in for diagnostic service appointment has been met with delays, excuses, or outright disappointment. The online booking system is particularly misleading. Instead of securing a proper appointment like it promises to when you think you have secured a booking, it simply triggers a call back from the customer service team offering an "appointment” nearly two months in the future. When your vehicle has ongoing issues, that kind of delay is just unacceptable. I have had ro
constantly factory reset the vehicle to cancel technical error fault messages includinga scary message about the brake system.

Communication is equally poor. Emails and service requests go unanswered for months, in some cases over four months. For a premium brand that should pride itself on quality and customer experience, this level of service falls far below expectations. This is the first and last Audi I would be purchasing.

I would strongly urge potential buyers to think carefully before purchasing an Audi in the UK, and also dealing with the Audi Bexley dealership. The vehicle issues are one thing, but the complete lack of responsive, reliable aftersales support is what truly concerns me. Proceed with caution people.