Atolyestone Reviews 

274
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the exceptional customer service, noting that issues are handled courteously, promptly, and without hesitation. Many appreciate the professional and friendly team, who are communicative and responsive, making the overall purchasing experience pleasant. Reviewers also praise the beautiful craftsmanship and unique designs of the products, often mentioning the impressive packaging and attention to detail. However, some people were dissatisfied with product quality, reporting issues such as damaged or poorly made items, and concerns about materials not matching descriptions. There are also complaints about delivery delays, missing items, and a lack of communication regarding order status, leading to frustration for some customers. A few other people also felt that customer service was unsatisfactory, with experiences of unhelpful interactions and a lack of follow-up after promises of resolution.

What people talk about most

Product

Clients share ambiguous opinions on product quality and accuracy, with some reviewers praising the beautiful... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many praising the beautiful craftsmanship and unique... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication and prompt... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising fast and secure... See more

Service

Reviewers mention ambiguous feedback about service, with some customers praising the great follow-up service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This review is not to praise the beauty of the product we purchased, even though it is beautiful. It is to praise the exceptional post purchase customer service we received after having a small issue... See more

Company replied

Rated 5 out of 5 stars

I bought Atolyestone's evil eye pendant. It looks absolutley fabulous. It is striking and looks so good. It is light but i feel that is what you want for a pendant. I had a slight issue with postage b... See more

Company replied

Rated 5 out of 5 stars

Beautiful packaging and amazing customer service. Ordered to France and everything arrived safely. Also it’s beautiful how they pay attention to details on the pieces. Thank you

Company replied

Rated 5 out of 5 stars

Really fine products shiny and clean, their communications is excellent, very friendly and supportive. professional team and they know their products. Of course will deal with them again and again.

Company replied


Company details

  1. Jewelry Store

Information provided by various external sources

Here at ATOLYESTONE we reinterpret the traditional high-end jewelry. Shop for all handcrafted designer fine jewelry. We offer free delivery worldwide!


Contact info

3.5

Average

TrustScore 3.5 out of 5

274 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(274)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good customer service

The product received was not completely in line with my expectations, but the customer service reacted quickly and friendly. Finally a good user experience, that will make me order again.

19 November 2018
Unprompted review
Rated 5 out of 5 stars

Allan the Support Chief

The support guy named Allan was very quick in supporting me. He immidiately showed me exactly what i wanted to see and was super friendly.
Great Job!

7 November 2018
Unprompted review
Rated 5 out of 5 stars

perfect all the time⚓

perfect all the time⚓
Feel the weight of the ring in your finger and the extraordinary luxury wherever you go and gives you a feeling of happiness and satisfaction. Thank you very much to the ring designer and to the shop owner. Today is my birthday, a great feeling of good luck to receive my SAILOR'S ANCHOR RING - SOLID SILVER on the same day ⚓😁😎👍

6 November 2018
Unprompted review
Rated 4 out of 5 stars

Great bracelet, attentive service

Great bracelet, attentive service

The bracelet matches the description on the website. It feels as though quality materials have been used.

Reservations:
First, the website stated DHL Express would be used but a different courier was used. Said courier delivered late and had poor communication.
Second, the clasp is difficult to use on the bracelet. The benefit, however, is that it is unlikely to come off once it is put on. Perhaps a magnetic element could be used to guide the two parts of the clasp together?

Overall:
Good company, however customer experience could have been improved via the shipping process.

30 October 2018
Unprompted review
Rated 5 out of 5 stars

I own around 10 of the products

I own around 10 of the products, and I am very happy with each and every one. Outstanding quality! One thing though, cuff bracelets can break if you take it on and off every day. (Curretly waiting for my new one to arrive.)

11 October 2018
Unprompted review
Rated 5 out of 5 stars

Really great customer service

Really great customer service. I had an issue with my local courier and Atolyestone were more than happy to do all they could to help. The product is even better than I imagined! Great service :)

17 September 2018
Unprompted review
Rated 4 out of 5 stars

👍🏼

Perfect quality
Looks perfect
Quick delivery
Good customer service
However a little bit expensive

13 September 2018
Unprompted review
Rated 5 out of 5 stars

Mens bracelets

Although as I write I have still one piece to receive (still in production), the several items received to date have been beautifully made and exactly as imagined from the online images. Beautifully packaged and efficiently delivered to my door on time.

11 September 2018
Unprompted review
Rated 5 out of 5 stars

Very good

Genuine goods and excellent quality corresponding less than a week arrived thanks

6 September 2018
Unprompted review
Rated 5 out of 5 stars

Absolutely great

Fantastic product, same as the photos, the materials are all made with a fantastic quality. The purchase was perfectly on time. I would reccomend it to anyone who wants quality and fashon

5 September 2018
Unprompted review

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