Lovely man in the phone arranging the visit. Jake ( engineer) was prompt, polite & professional. He fixed the problem and serviced the machine even though that wasn’t part of the plan, as the mac... See more
Company replied
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See what reviewers are saying
From initial contact, booking and then work carried out, all went well. Engineer arrived on time, was professional, efficient, knowledgeable and helpful. The unit was repaired, serviced and back u... See more
Company replied
Great company. Purchased a unit. Some intermittent issues. They sent someone on time. Offered a date that worked for me. Chap was knowledgeable. Worked diligently until the issue appeared to be fixed.... See more
Company replied
I recently had an issue with my water softener that I bought from Atlantis about 3-4 years ago. The problem was the timer control. My dealings with Mark were first class. He was incredibly helpful, fr... See more
Company replied
Company details
Information provided by various external sources
We are a UK based manufacturer of water softeners. All of products benefit from continued support from our own dedicated service department.
Contact info
Unit 3a Homefield Road, CB9 8QP, Haverhill, United Kingdom
- 01440761500
- info@atlantis-uk.com
- www.atlantis-uk.com
Atlantis Water Softeners have always…
Atlantis Water Softeners have always been a very good company to deal with. No complaints. Great service.
25 May 2019
Unprompted review
Reply from Atlantis Water Softeners
Thank you so much. It means a lot coming from such a long standing customer.
Great service
James serviced our water softener yesterday and rectified the issue we were having with no hassle. He replaced both ball valves in our feed tanks and solved the problem completely. He couldn't have been more helpful - many thanks
14 May 2019
Unprompted review
Reply from Atlantis Water Softeners
Hi Stephen. Thank you for the great review, we really appreciate it. I will pass on your compliments to James as well.
Steve had an unenviable task ahead of…
Steve had an unenviable task ahead of him when he came to resolve the problem I had with my water softener, as practically every part/component had to be replaced. Despite the challenge of working in a confined space, with me unhelpfully nattering away in the background, he remained positive, patient and painstaking. And solved the problem. The ultimate professional. Thank you, Steve.
29 April 2019
Unprompted review
Very helpful
Very helpful whether contacted by phone, email or in person (service engineer visit).
26 April 2019
Unprompted review
Reply from Atlantis Water Softeners
Thank you for taking the time to leave such a positive review.
If your looking for a water softener…
If your looking for a water softener please do not hesitate in using this company.
Installation they done was at short notice
to fit in with my required dates. They arrived on time and completed the required works to a high standard and went the extra mile to minimise the loss of space in my kitchen cupboards all paperwork and information provided.And pleasure to deal with.
25 April 2019
Unprompted review
Reply from Atlantis Water Softeners
Hi Chad. Thank you so much for taking the time to right such a great review. It's always nice to know the hard work is appreciated. If there is anything else I can help with, please let me know.
Steve
Very professional service of our water…
Very professional service of our water softener - detailed report and solved issue with water flow
24 April 2019
Unprompted review
Reply from Atlantis Water Softeners
Thank you for taking the time to leave such a great review. We very much appreciate it
ATLANTIS ALWAYS LET US KNOW WHEN OUR…
ATLANTIS ALWAYS LET US KNOW WHEN OUR WATER SOFTENER IS DUE FOR A SERVICE. THIS YEAR AGAIN, THE ENGINEER WAS EXTREMELY WELL TURNED OUT, POLITE AND HELPFUL. HE ALSO SPENT TIME EXPLAINING THINGS - SO OFTEN TRADESMEN ARE IN TOO MUCH OF A HURRY BUT NOT SO WITH THE ATLANTIS ENGINEERS.
2 March 2019
Unprompted review
Reply from Atlantis Water Softeners
Good Morning Yvonne. Thank you so much for taking the time to leave such a great review. Please be assured that it is greatly appreciated.
Kind Regards
Steve
Fantastic Friendly Service
Fantastic Friendly Service. Excellent response on phone. Engineer attended promptly next day. In consultation, agreed old softener needed replacing. Carried out replacement on the spot to a high standard. Highly recommended.
22 February 2019
Unprompted review
Reply from Atlantis Water Softeners
Good Afternoon Peter
Thank you for your kind words. It is always nice to know that the high standards we aim for, are being achieved.
Regards
Steve
It makes a change to write a good review
Very happy with the service and information given. great customer service and makes a change to speak to someone genuine. Couldn't fault both Steve in the office and Steve the engineer.
16 February 2019
Unprompted review
Reply from Atlantis Water Softeners
Good Afternoon Conor
Thank you for taking the time to give us such a great review. It's nice to know that the hard work we all put in is appreciated, thank you.
Regards
Steve
Great company lives up to their promises, good communication and effortless booking
Great company. Purchased a unit. Some intermittent issues. They sent someone on time. Offered a date that worked for me. Chap was knowledgeable. Worked diligently until the issue appeared to be fixed. Cleared up, explained what had been done. Very professional. The water softener seems much better than the old clockwork unit it replaced.
15 February 2019
Unprompted review
Reply from Atlantis Water Softeners
Good Afternoon Seth
Thank you very much for leaving such a positive review. I'm sorry you experienced some initial problems but am glad we resolved them to your satisfaction and achieved the high levels of service that we aim for.
Kind Regards
Steve
I never realy leave reviews on products…
I never realy leave reviews on products but it was only when my wife said shall we upgrade our water softener to the Atlantis Eco softener it made me think hold on we have had this water softener for years and never given us any trouble only soft water.so after 13 years of having the AT210 I have now moved over to the AT350 and am just as delighted.We are on a water meter and the AT350 is a water saving softener and gives us plenty of soft water and uses half the amount of water than the AT210.There are plenty of companys out there that lay claims to their water softeners but after 13 years with my old unit and now 2 years on with my new AT350 i thought this was worth a review.5☆☆☆☆☆ Atlantis water well done.
Mark . E
Suffolk
11 August 2018
Unprompted review
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