What a nightmare !!
What a nightmare !!! Their server is always out of service so big problems to connect and make changes
3 November 2024
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Information provided by various external sources
Marque française de solutions de chauffage, eau chaude, climatisation et ventilation, vendue via un réseau de professionnels. www.atlantic.fr
Contact info
1.3
Bad
544 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The functions of my heaters are not…
The functions of my heaters are not working.
The cozytouch app is also not reliable and not working.
Spend so much money on the radiators and the bridge and nothing works as its on the website.
11 September 2024
Unprompted review
Hybrid boiler floods house 10 days…
Hybrid boiler floods workshop 10 days after installation. Faulty parts. No hot water or heating & no communication for three days, when a technician calls and says he doesn't know why they asked him to call us! Still waiting. Total shameful shambles.
29 January 2024
Unprompted review
Atlantic - made to fail
We built a new house which was finished late September 2015 and the heating engineer recommended an air air heating system manufactured by Atlantic (France).
We looked at his quote and he assured us that Atlantic was a reliable and good product - so we went ahead.
Everything went well but five winters later we have just replaced both fans as the bearings were wearing out and very noisy.
We have also had an intermittent fault with an error code that the engineer thinks to be a false positive. He is looking to replace the circuit board.
This is a unit which only heats the house in the south of France where we use it for possibly 5 months per year.
It was quite an expensive system and we naturally did not expect so many problems after such a relatively short period of time.
We have yet to get the invoices for the two replacement fans but they are circa 300€ each plus labour and now a circuit board on top of this.
A few things here - are Atlantic products any good?
Is the life span of these units only 5 years?
The cost of heating this house over the last five years has now just gone up by the cost of these parts and the labour.
I would think that a simple electric heating system without all the air air heat pump would be less expensive and certainly less unsightly.
Perhaps it is the Atlantic product itself?
Is Atlantic any good?
At the moment, I am less than impressed and will be taking this up with our heating engineer once he has replaced the circuit.
Very poor product for something manufactured in 2015.
11 May 2021
Unprompted review
Excellent service
18 November 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.