Customer Service was very good. There had been issues with incorrect parts having been supplied for a hanging egg chair which we had received some considerable time previously. Even though this chair... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We ordered the flute marble top bedside tables. Lovely product. Feels solid, good quality. There were issues with the polish on one of the marble tops. It took a couple of times to ensure we had... See more
Company replied
Purchased 3 items from Atkin & Thyme, a lamp base which I wanted to return as it wasn’t quite right and then 2 pieces of furniture. I changed my mind about one piece the day after ordering it and se... See more
Company replied
Prompt delivery, well packed plus a small paint sample for any scratches ( which hopefully will not happen) the bistro set not only looks good quality the chairs are very comfortable. I wanted comfo... See more
Company replied
Company details
About Atkin and Thyme
Written by the company
We're Atkin and Thyme.
A dedicated team driven by a shared passion for helping you turn your house into a home.
Our British design team works tirelessly to create our hand made indoor and outdoor furniture collections that reflect our commitment to quality and creativity.
We work with a small number of suppliers who share this commitment. Together we craft great quality pieces with an emphasis on design that will earn a place in your home for years to come.
Explore our carefully curated furniture collections, where you'll find timeless designs with a touch of vintage charm and luxury.
Our UK based customer service team are here to help with any issues that may arise or questions about our products.
Unique hand-crafted design for over a decade Atkin and Thyme started its journey in 2014, and as we celebrate our tenth year, we’re just as passionate about interiors as we were when we first started out.
Over the years, we've introduced countless lines of unique hand-crafted furniture, working with artisans to make them in limited batches. Each of these pieces is a carefully crafted special piece of furniture that can’t be found anywhere else.
Recently, we've expanded our horizon, introducing a comprehensive collection of garden furniture and accessories, extending our commitment to providing distinctive pieces for your home.
We invite you to immerse yourself in our world of statement furnishings and accent pieces, curated with passion and care.
Contact info
Dew Mead Farm, SG7 5HG, Baldock, United Kingdom
- 01462 412 100
- info@atkinandthyme.co.uk
- www.atkinandthyme.co.uk
4.3
Excellent
476 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
We ordered a few items on behalf of our client. All items arrived, unfortunately a mirror arrived broken.
I called customer service and they immediately arranged for a replacement to be sent out.
The whole team has been extremely helpful throughout the process. And I cannot thank them enough for their willingness to help me and ultimately my client out.
6 March 2025
Unprompted review
Reply from Atkin and Thyme
Thank you for the kind words Marcia, we are delighted to have been able to sort this out for you.
Kind regards
The Atkin and Thyme Customer Services Team
Atkin and Thyme - Excellent Quality, Style, and Outstanding Customer Service
We recently ordered several items from Atkin and Thyme and were very pleased with both the quality and style of their products. Each piece was beautifully designed and well-made, exceeding our expectations.
While one item – a mirror – presented some issues, their customer service team handled it exceptionally well. In particular, Peter went above and beyond to resolve the matter efficiently and professionally. His support was outstanding, making the entire experience smooth and stress-free. We wouldn’t hesitate to order from them again. Highly recommended!
4 March 2025
Unprompted review
Reply from Atkin and Thyme
Thank you for the kind words Ed, so pleased we were able to resolve your issue to your satisfaction.
Kind regards
The Atkin and Thyme Customer Services Team
Excellent customer servicesh…
Atkin have a beautiful range of stylish products and their customer services is fantastic. I called has had an issue with a rug, they answered the phone immediately (no in a queue for ages) and they requested i send an email with phots which i did and they replied super quick. Tracy was lovely. Will certainly be buying more products from them infact have a set of drawers on the way!
28 February 2025
Unprompted review
Reply from Atkin and Thyme
Hi Beverley,
So glad we were able to resolve this for you so quickly. Can't wait for the promised pictures.
Kind regards
The Atkin and Thyme Customer Services Team
Great customer service
Ordered a great drinks trolley which looks amazing! We've had a couple of quality issues, but the customer service I have received has been great, resolving the issue promptly by offering a refund or a replacement (which I went for).
17 February 2025
Unprompted review
Reply from Atkin and Thyme
Thank you for the kind words Ed, we are delighted to have been able to sort this out for you.
Kind regards
The Atkin and Thyme Customer Services Team
Not only is the product incredibly poor…
Not only is the product incredibly poor quality, the customer service is too!
They almost try to gaslight you.
You need a refund from whoever delivered the customer service training ,5% should be sufficient!!!!
If there had been a hint of empathy I wouldn't have wasted the time to write the review. But in this day and age, people work hard for their money and should know that they're likely to be disappointed!
8 January 2025
Unprompted review
Reply from Atkin and Thyme
Thank you for sharing your feedback.
We're truly sorry to hear about your experience and apologize for any inconvenience caused. A request for further details was made, so the team could look into this matter but as yet we haven't received a response.
Our team is eager to resolve this for you and provide the support you deserve.
Please feel free to contact our Customer Services on 01462 412100 or via email at info@atkinandthyme.co.uk.
We'd love the opportunity to make things right.
Kind Regards
The Atkin & Thyme Customer Service Team
False advertisement
How I wish I had come on here before purchasing my monza marble coffee table.
It arrived and is in fact not marble at all it is falsely advertised as such and is in fact granite so nice and shiny!! Also where advertised on their website as a brass/black finish is in fact just solid black and looks naff because of it. Asked to return and told I have to pay £49 to get it collected.
To say I’m annoyed is an understatement.
Falsely advertised which is against the law and apparently we have to brunt the cost. Spend your hard earned money elsewhere if I were you because you probably won’t get what you’re expecting!
24 January 2025
Unprompted review
Reply from Atkin and Thyme
Dear Customer,
I'm so sorry that you aren't happy with the finish on your Monza coffee table. We are an online only retailer so we try to put as many images as we can online to help our customers with their purchases.
Our marble is sourced in India near to our suppliers. Marble is a very porous stone we do have it polished and lightly sealed to make it suitable as a surface such as a coffee table where tea and coffee stains would otherwise mark it.
We offer customers the chance to return the item themselves or for us to arrange the return - sorry if this wasn't made clear to you.
Perhaps you could get back in touch with our customer services team on 01462 412100, or info@atkinandthyme.co.uk so we can assist you further.
Many thanks
The Atkin and Thyme Customer Services Team
Avoid
Updating following their reply - instead of responding to this review you could try respond to the enquiry I’ve already made to customer services! I’ve been trying to contact you for weeks and left you ample time before leaving a negative review.
Avoid. I bought two lights, they’re bad quality and one of them was damaged on delivery. Tried to call them numerous times with no answer and no response to my email either.
13 January 2025
Unprompted review
Reply from Atkin and Thyme
Updated reply: We are sorry that it is taking us a bit longer than usual to respond to all of our emails. We are running a little slower than we would like at the moment as we are catching up with quite a lot of queries after the Winter Sale, but I am sure we will be able to reach a resolution and get your lights sorted out or a refund.
You haven't included your name or order number in your review so I can't check our system to see if we have received your email, but if you have emailed us at info@atkinandthyme.co.uk then we will get back to you as soon as you are at the top of the queue.
I hope we can resolve your query in the next few hours.
Yours sincerely,
Claire
-------------------------------------------------------------------------------------------------
We're really sorry to hear that you've had an issue with your lights order. Our customer services is open from Monday-Friday 9am-5pm if you want to try us again today on the phone tel. 01462 412100, or if you have sent us an email then we will get back to you as soon as we can. Our email address is info@atkinandthyme.co.uk.
We are running a little slower than we would like at the moment as we are catching up with quite a lot of queries after the Winter Sale, but I am sure we will be able to reach a resolution and get your lights sorted out or a refund.
Kind regards
The Atkin and Thyme Customer Services Team
Great customer service
Initially we had a bad start when all 6 of my chairs broke within weeks. However, Atkin and Thyme have fantastic customer service and have replaced all 6 chairs. I cannot fault the service.
1 September 2024
Unprompted review
Reply from Atkin and Thyme
HI Cass,
So glad we were able to turn around your experience with us and you experienced the customer service we strive to give to all our customers. Delighted we were able to resolve this to your satisfaction.
The Customer Service Team
Dear Cass,
I'm surprised to hear about your dining chairs, and would like to apologise that this has happened. Our furniture has a 2 year warrantee so we are happy to rectify any problems you have had.
Please contact our customer services team from Monday-Friday 9am-5pm tel. 01462 412100, or via email at info@atkinandthyme.co.uk.
Kind regards
The Atkin and Thyme Customer Services Team
very good product well packaged and…
very good product well packaged and great response to queries..
12 November 2024
Reply from Atkin and Thyme
Thank you for your review. Please accept our apologies we've noticed we had not replied. Your comments are much appreciated.
The Atkin and Thyme
Customer Service Team
Love love love this cabinet
Love love love this cabinet. First time buying from Atkin and Thyme and all great re our experience 👍
12 November 2024
Reply from Atkin and Thyme
Thank you for taking the time to write us a review - we are delighted that you are happy with your purchase.
Many thanks
The Atkin and Thyme Customer Services Team
Love my chairs .had a small issue with…
Love my chairs .had a small issue with one but customer service sorted it out quickly and they were easy to contact and replied ASAP.i Would definitely recommend this company
4 November 2024
Reply from Atkin and Thyme
Thank you for taking the time to write us a review - our team is glad we could help you.
Kind regards
The Atkin and Thyme Customer Services Team
Staff were very helpful when we had a…
Staff were very helpful when we had a problem and sorted it straight away can’t recommend them enough
2 December 2024
Reply from Atkin and Thyme
Thanks so much for writing us a review - we are happy we were able to help.
Many thanks
The Atkin and Thyme Customer Services Team
Reply from Atkin and Thyme
Thank you so much for taking the time to write us a review - we are a small company and this means a lot to us.
Kind regards
The Atkin and Thyme Customer Services Team
Really love my table and bench chairs…
Really love my table and bench chairs something I’ve been looking for for years really great matches the pictures size is wonderful five star product
4 December 2024
Reply from Atkin and Thyme
We are so glad you are happy with the item you have ordered. Thank you for taking the time to write us a review.
Many thanks
The Atkin and Thyme Customer Services Team
Stylish furniture
Stylish furniture. We’re really pleased with the drinks cabinet we ordered. It looks great in our dining room. We were really impressed with the delivery service - we got options for delivery date, notifications to confirm and reminders, with on time delivery.
22 October 2024
Reply from Atkin and Thyme
Dear Louise,
Thank you so much for taking the time to leave us a Trust Pilot review. We are delighted that you are happy with your drinks cabinet and we hope you enjoy using it over the festive period!
Best regards
The Atkin & Thyme Team
Beautiful quality chairs
Beautiful quality chairs. Solid and heavy but very comfortable. Lovely grained acacia wood. Excellent delivery service and very carefully packaged. Think we will be recycling the boxes for the next few weeks though, better to overpack than under though!
1 October 2024
Reply from Atkin and Thyme
Thanks for leaving us a review. I can see you have ordered the Hiro Dining Chairs - these are one of our best sellers, and we are really glad you like them.
Many thanks
The Atkin & Thyme Team
Fabulous side tables
Side tables delivered on time and they are exactly as described. We absolutely love them. This is the second set of nesting side tables - will be back for more!!
18 October 2024
Reply from Atkin and Thyme
Thanks Mary, we're glad you like the side tables.
Best regards
The Atkin & Thyme Team
Reply from Atkin and Thyme
Thanks so much for taking the time to leave us a Trust Pilot review Lisa. We're glad that you are happy with your purchase and the delivery service.
Best regards
The Atkin & Thyme Team
Reply from Atkin and Thyme
Dear Sandra,
Thank you so much for taking the time to leave us a review. We're delighted that you're happy with your sofa - enjoy your cabin!
Best regards
The Atkin & Thyme Team
Fabulous sideboard and media unit
While googling for a sideboard for my recently decorated lounge I came across Atkin & Thyme and they had just what I was looking for. I also purchased the matching media unit and both pieces are fabulous. Communication was great and delivery prompt. I would definitely purchase from this company again.
23 September 2024
Reply from Atkin and Thyme
Dear Tracy,
We really appreciate you taking the time to leave us a Trust Pilot review, and we are delighted that you are happy with your purchase.
Best regards
The Atkin & Thyme Team
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