Customer Service was very good. There had been issues with incorrect parts having been supplied for a hanging egg chair which we had received some considerable time previously. Even though this chair... See more
Company replied
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Review summary
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We ordered the flute marble top bedside tables. Lovely product. Feels solid, good quality. There were issues with the polish on one of the marble tops. It took a couple of times to ensure we had... See more
Company replied
Prompt delivery, well packed plus a small paint sample for any scratches ( which hopefully will not happen) the bistro set not only looks good quality the chairs are very comfortable. I wanted comfo... See more
Company replied
Lovely, great quality piece of stylish furniture. Looks as pics on website, and responded quickly to enquiry. Large furniture item delivered within 2 weeks with good communication. Very well packaged.... See more
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Company details
- Furniture Store
- also in
- Bedroom Furniture Store
- Living Room Furniture Store
- Outdoor Furniture Store
- Sofa Store
About Atkin and Thyme
Written by the company
We're Atkin and Thyme.
A dedicated team driven by a shared passion for helping you turn your house into a home.
Our British design team works tirelessly to create our hand made indoor and outdoor furniture collections that reflect our commitment to quality and creativity.
We work with a small number of suppliers who share this commitment. Together we craft great quality pieces with an emphasis on design that will earn a place in your home for years to come.
Explore our carefully curated furniture collections, where you'll find timeless designs with a touch of vintage charm and luxury.
Our UK based customer service team are here to help with any issues that may arise or questions about our products.
Unique hand-crafted design for over a decade Atkin and Thyme started its journey in 2014, and as we celebrate our tenth year, we’re just as passionate about interiors as we were when we first started out.
Over the years, we've introduced countless lines of unique hand-crafted furniture, working with artisans to make them in limited batches. Each of these pieces is a carefully crafted special piece of furniture that can’t be found anywhere else.
Recently, we've expanded our horizon, introducing a comprehensive collection of garden furniture and accessories, extending our commitment to providing distinctive pieces for your home.
We invite you to immerse yourself in our world of statement furnishings and accent pieces, curated with passion and care.
Contact info
Dew Mead Farm, SG7 5HG, Baldock, United Kingdom
- 01462 412 100
- info@atkinandthyme.co.uk
- www.atkinandthyme.co.uk
4.3
Excellent
500 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything is great BUT packaging smells disgusting
Everything is great, products, customer service, speed of delivery but the smell of the cardboard packing is revolting. It's so bad that if you don't get it out of the house quick it permeates through the rooms. We made a mistake of not unboxing a table straight away and the whole kitchen stunk. I've bought items that have fabric upholstery and they smell the same from being in the packaging and so need a really good airing and fabric spray before using. Totally fine after a while but takes the shine off your purchase! I'm a nurse and can only describe it as a c-diff type smell... if you know you know 😬. I hope they address the issue as their items are gorgeous but would definitely be put off in the future by the smell.
2 May 2026
Unprompted review
Most of my furniture is from A&T!!!
Most of my furniture is from A&T, and I couldn’t be happier with it. The quality is excellent, the designs are beautiful, and they regularly offer sales, which is always a great opportunity to pick up something new. On top of that, their customer service is outstanding. Highly recommend!
6 May 2026
Unprompted review
Reply from Atkin and Thyme
Hi Daryna,
Thank you for taking the time to write a Trustpilot review. So glad you're enjoying your Atkin and Thyme pieces. We pride ourselves on our customer service so we're delighted you appreciate the service you've received from us
The Atkin & Thyme
Customer Service Team
Reply from Atkin and Thyme
Hi Julie,
Thank you so much for taking the time to write us a Trustpilot review - we are a small company and this means a lot to us. So pleased that the whole process was smooth and without issue.
Kind regards
The Atkin and Thyme
Customer Services Team
Reply from Atkin and Thyme
Thank you for taking the time to write a Trustpilot review, Sarah - we are delighted that you are happy with your purchases and the service you received. All the best.
Many thanks
The Atkin and Thyme
Customer Services Team
I love everything Atkin & Thyme make
I love everything Atkin & Thyme make, beautifully crafted and well made. 🤩
30 April 2026
Reply from Atkin and Thyme
Hi Lydia,
Thank you so much for taking the time to write us a review - we are a small company and this means a lot to us.
Kind regards
The Atkin and Thyme
Customer Services Team
Reply from Atkin and Thyme
Hi Helen,
Thank you so much for taking the time to leave us a Trustpilot review. So glad you're happy with your purchase and the delivery timeframe.
Many thanks,
The Atkin and Thyme
Customer Service Team
Lovely chair
Stylish, well-made chair, delivered quickly and very well packed. Not quite as pictured - the wood was slightly more rustic looking than I was expecting - but lovely nonetheless.
10 April 2026
Reply from Atkin and Thyme
Hi Maggie,
Thank you so much for taking the time to leave us a Trustpilot review. So glad you're happy with your purchase.
Many thanks,
The Atkin and Thyme
Customer Service Team
Reply from Atkin and Thyme
Hi Catherine,
Thank you so much for taking the time to write us a review - we are a small company and this means a lot to us.
Kind regards
The Atkin and Thyme
Customer Services Team
Great customer service and good item
After having a nightmare of a delivery with DRS damaging two of my door frames and blaming my entrance to be too narrow, Atkin and Thyme did all they could to help resolve the situation.
In addition I had a small issue with the shelving unit as it was very hard to fit the marble tops and they were super helpful as well to help me set them up.
7 April 2026
Unprompted review
Reply from Atkin and Thyme
Hi Marine,
Thank you so much for taking the time to leave us a Trustpilot review. We always do try to help our customers with their issues.
Many thanks,
The Atkin and Thyme
Customer Service Team
Very good Customer Service
Customer Service was very good. There had been issues with incorrect parts having been supplied for a hanging egg chair which we had received some considerable time previously. Even though this chair was no longer available, Peter Helliwell managed to source spares from the supplier for us. Very patient and helpful advice and support which was much appreciated.
9 April 2026
Unprompted review
Reply from Atkin and Thyme
Hi Pat,
Thank you so much for your review, the team work very hard and pride themselves on going the extra mile for our customers. So pleased we were able to get this sorted for you. Enjoy the Egg Chair.
All the best
The Atkin and Thyme
Customer Service Team
Excellent product delivered very…
Excellent product delivered very quickly and efficiently
26 March 2026
Reply from Atkin and Thyme
Hi Anthony,
Thank you so much for taking the time to write us a review - we are a small company and this means a lot to us. So pleased that the whole process was smooth and without issue.
All the best
The Atkin and Thyme
Customer Services Team
Reply from Atkin and Thyme
Hi Sally,
Thank you so much for taking the time to leave us a Trustpilot review. So glad you're happy with your purchase.
Many thanks,
The Atkin and Thyme
Customer Service Team
Excellent
Excellent! Although I had some issues, the company rectified them instantly. The courier delivered the wrong marble top to begin with but their customer service was straight on it and got it sorted within the day!
Then we had a quality issue with the table and customer services arranged for a replacement within 15 minutes! Great purchase too, the Rondo collection is fab!
19 March 2026
Unprompted review
Reply from Atkin and Thyme
Hi Jodi,
Thank you so much for your review, the team work very hard and pride themselves on going the extra mile for our customers. The Rondo is a fantastic range, so glad your enjoying your pieces.
All the best
The Atkin and Thyme
Customer Service Team
Shocking Quality of Goods
The Zenith Chest of Drawers at £849 (#1000153581),arrived today only to discovered that the unit had either been previously heavily used then subject to water damage and returned. The quality control is zero. The drawers where cover in signifcant marks and damage and heavy dust as if the item had been standing for many months, the inside and base of the drawer unit were covered in thick oil and black stones and the base of each drawer was heavily marked and damaged. The unit smelled of heavy engineering oil from a Tanker and clothes could never be put it the drawers. I contact the Company immediatly, and issued 23 photos, shared the folder of all images to then be informed that only when the goods have been collected will they issue a refund. The damage was so extensive that no quality control had been carried out on what is supposed to be a high end product.The goods are made in India and then shipped and remarked in the UK on a glossy website so do not be fooled. I am issue a CCS to get my money back.
17 March 2026
Unprompted review
Really nice product
Really nice product, good quality, well packaged and quick delivery. Definitely have confidence to buy from them again.
12 March 2026
Reply from Atkin and Thyme
Hi Thomas,
Thank you so much for taking the time to write us a review - we are a small company and this means a lot to us. So pleased that the whole process was smooth and without issue.
Kind regards
The Atkin and Thyme
Customer Services Team
Beautiful light fitting and service
Beautiful light fitting and very good price for the quality. The original one we ordered was sadly damaged in delivery. They arranged to have the damaged one collected and a new one shipped out the same day at no cost-incredible customer service.
6 March 2026
Unprompted review
Reply from Atkin and Thyme
Hi Karen,
Thank you so much for taking the time to leave us a Trust Pilot review. So glad you're happy with your purchase and the after care service you received. We always do try to help our customers with their issues. So pleased we were able to resolve this for you in a timely manner.
Many thanks,
The Atkin and Thyme
Customer Service Team
Reply from Atkin and Thyme
Hi Pam,
Thank you for taking the time to write a review. We're so glad you are happy with the quality of the items you ordered.
All the best,
The Atkin and Thyme
Customer Service Team
Quick prompt service and delivery
Quick prompt service and delivery. Our goods were packed extremely well and avoided any transit damage.
Received the Balzac side table-most stunning!
22 February 2026
Reply from Atkin and Thyme
Thank you for taking the time to write a review, Linda - we are delighted that you are happy with your purchase and the service you received. We are constantly reviewing the packaging with our suppliers, so pleased our efforts paid off. We agree the Balzac is a unique statement piece. All the best.
Many thanks
The Atkin and Thyme
Customer Services Team
Reply from Atkin and Thyme
Hi Barry,
Thank you so much for taking the time to leave us a Trust Pilot review. So glad you're happy with your purchase and the service you received.
Many thanks,
The Atkin and Thyme
Customer Service Team
Fantastic quality products
Fantastic quality products. Quick delivery and no issues to note
19 February 2026
Reply from Atkin and Thyme
Hi Sophie,
Thank you so much for taking the time to write us a review. So glad you found our delivery partners polite and efficient. We hope you enjoying your recent purchase.
Kind regards
The Atkin and Thyme
Customer Services Team
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