Aspects Holidays Reviews 

933
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 597 reviews, reviewers overwhelmingly had a great experience with this company. Travelers consistently highlight that the booking process is extremely straightforward, seamless, and very easy to complete online or over the phone. Guests frequently praise the exceptionally friendly staff members who go out of their way to ensure memorable stays. Visitors also adore the wonderful, convenient locations situated just moments away from stunning beaches and local amenities. Some reviewers were not happy, noting that specific properties differed significantly from online advertisements or featured sparse welcome packs upon arrival. People occasionally felt that housekeeping feedback should not replace thorough checks to prevent any holiday disappointments.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing them as friendly, polite, and... See more

Holidays

Clients share positive opinions on holidays, noting that properties are consistently clean and located in... See more

Service

Consumers find service to be positive, highlighting friendly staff and reliable, professional assistance... See more

Booking process

Users describe positive interactions with booking_process, highlighting that the system is efficient,... See more

Location

People report positive experiences with location, highlighting wonderful settings right by the beach and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booked our last minute holiday with Aspect holidays to Newquay. Stayed in a fab apartment close to fistral beach. The apartment was lovely and clean, great space with 2 bedrooms,2 bathrooms, liv... See more

Rated 5 out of 5 stars

The view over Mount’s Bay was simply incredible and is something we’ll never forget. Every morning we looked forward to opening the curtains and seeing the sea stretching across the bay, and every eve... See more

Company replied

Rated 5 out of 5 stars

We always try to book with Aspects when we visit Cornwall. We have just had our fifth holiday with them. We always find the booking process very easy. The properties we have stayed in have always been... See more

Rated 5 out of 5 stars

Great communication and excellent customer service. This year we decided to pay for our holiday in monthly installments which made it so much easier. We stayed at Seven Dunes Atlantic Bay in Per... See more

Company replied


Company details

  1. Self-Catering Accommodation
  2. Cottage Rental
  3. Holiday Accommodation Service
  4. Holiday Home
  5. Vacation Home Rental Agency
  6. Vacation Rental

Written by the company

Established in 1989, Aspects Holidays has been letting self-catering holiday cottages in Cornwall ever since. Offering a wide variety of self-catering holiday homes across the county, from sea view apartments to cosy cottages in the countryside, there’s something for everyone. With local offices in Hayle, St Ives, Porthleven, Penzance, Perranporth, Bude and Mevagissey, this Cornish company has a local and friendly ethos, ensuring they're always nearby if you need them. Proudly B Corp Certified.


Contact info

Cornwall's local holiday letting agency

Take a look at our collection of holiday cottages across Cornwall

4.9

Excellent

TrustScore 5 out of 5

933 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(933)

587 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kindness from Michelle was n the Meva…

Kindness from Michelle was n the Meva office. She went above and beyond!

20 July 2026
Aspects Holidays logo

Reply from Aspects Holidays

Thank you for your lovely review, Ms Hayward. We're so pleased Michelle was able to make such a positive difference to your experience. We'll be sure to pass your kind words on to her, she'll be thrilled. We hope to welcome you back again soon! 😊

Rated 5 out of 5 stars

Lovely properties

Lovely properties, professional staff and keeps you informed every step of the way

20 July 2026
Aspects Holidays logo

Reply from Aspects Holidays

Thank you, Annette, for your kind feedback. We're so pleased you've enjoyed both our properties and the service from our team! Keeping our guests informed every step of the way is something we really care about, so it's lovely to hear that stood out. We hope to see you again soon! 😊

Rated 5 out of 5 stars

Two days into our holiday

Two days into our holiday. And the accommodation is the best ever. Beautiful in every way. High quality. High standards. Cleaned to perfection. What a lovely refreshing start your holiday without any issues. Thank you Aspect Holidays

27 July 2026
Unprompted review
Aspects Holidays logo

Reply from Aspects Holidays

Hi Elsebeth, thank you so much for leaving such a kind review. We're delighted that the accommodation has brought you such joy and hope that you enjoyed the rest of your holiday as much as the first few days! ☺️

Rated 1 out of 5 stars

Wouldn't use again.

Sent a lengthy email about a property in St Ives that was far from advertised.
The tilled floor was FILTHY and quite clearly hadn't been cleaned properly for some time as just walking on it in socks turned them black!
Various things around the property that either didn't work or were in poor condition and we were the first people to report it according to them which I find hard to believe.
I've also noticed AH don't publish honest reviews for the properties that they're asking feedback for, why ask for it then?
More frequent inspections of properties are needed rather than relying on the housekeepers feedback that just want to be in and out as quickly as possible.

6 July 2026
Unprompted review
Aspects Holidays logo

Reply from Aspects Holidays

Thank you for taking the time to share your feedback. We were very sorry to learn that the property did not meet your expectations, particularly regarding the cleanliness of the tiled flooring and the maintenance issues you encountered during your stay.
We appreciate you bringing these concerns to our attention, and your detailed feedback has been shared with both our Property Management and the owner’s housekeeper so that the points raised can be fully reviewed. We understand how disappointing it is when a property falls short of the standards you were expecting and we are sorry that we did not have the opportunity to address any of these at the start of your stay so that you could have enjoyed your experience there more.
We also recognise your concerns regarding guest reviews. We value honest feedback, as it helps both future guests and our teams. We would like to reassure you that all reviews are published on our website except for a very small number that break our guidelines. We have a small team of people who read through EVERY questionnaire and review and personally respond to any that need it, so during the busier months (from Easter to the end of September), sadly, there can be a delay in these going live. Your review is now also live on our website.
Thank you again for taking the time to contact us. Feedback such as yours is important in helping us identify areas where improvements may be needed and maintain the standards our guests expect. Aspects Holidays

Rated 5 out of 5 stars

A home away from home

We have stayed in the Old Forge on many occasions previously and keep coming back. We love it here.
The house is clean, well maintained and equipped to give you a “home from home” feeling. There is a parking spot outside the house which is easy to reverse into.
St Buryan is a lovely village which has a well-stocked shop, a pub, a cafe and a church. About a mile and half outside the village is a farm shop which has lots of local produce and a cafe. People in the village are very friendly and helpful. The village is a short drive away from scenic coast path walks and fabulous beaches.
We were blessed with warm sunshine during our stay in July. However, we have stayed in the house during the different seasons and have always felt cosy and warm. We’ve booked to stay again later this year.

4 July 2026
Rated 5 out of 5 stars

Holiday booking

Choice of properties is great and booking is very simple. Holiday information given is detailed and whenever we have needed help it has always been excellent and prompt.

14 July 2026
Rated 5 out of 5 stars

Exemplary Customer Service

Aspects holidays have always been very friendly and helpful to deal with.
We have just had to arrange alternative accomodation due to unforeseen circumstances , but the way in which staff resolved this was exemplary.
In particular i wanted to mention Venetia, who was absolutely brilliant, knowledgeable and just so kind and helpful throughout.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

No problem booking with Aspects

No problem booking with Aspects, helpful staff, when you ring..
Have booked with them numerous times never had a problem..

14 July 2026
Aspects Holidays logo

Reply from Aspects Holidays

Hi Jennifer, thank you for your kind feedback. We're delighted to hear that you've always found the staff helpful; we pride ourselves on being friendly and approachable. Thank you for choosing to book with us, we look forward to welcoming you again soon.

Rated 5 out of 5 stars

Always easy to book a property

Always easy to book a property, website very user friendly.
Property description is accurate.

21 July 2026
Aspects Holidays logo

Reply from Aspects Holidays

Hi Jayne, thank you so much for your feedback. We're so pleased you have found the booking process simple. Our team strives to maintain a user-friendly website with accurate property information. We hope to welcome you again soon.

Rated 5 out of 5 stars

The booking process was very good and…

The booking process was very good and when we were locked out the house everything was sorted with a 5 mins phone call

20 July 2026
Aspects Holidays logo

Reply from Aspects Holidays

Hi John, thank you for your feedback. We're glad we could help when needed; we pride ourselves on being there for our guests and are always happy to help. We hope to welcome you back to Cornwall again soon.

Rated 5 out of 5 stars

Easy to use website very good…

Easy to use website very good communication

13 July 2026
Aspects Holidays logo

Reply from Aspects Holidays

Thank you so much for your comments. Our Marketing team will be pleased to hear that you found the website easy to use. We hope to welcome you back to Cornwall again soon.

Rated 5 out of 5 stars

Atlantic ayr

Fantastic apartment aspect are so easy to deal with been using them for years never had any problems

20 July 2026
Aspects Holidays logo

Reply from Aspects Holidays

Thank you, John, for this wonderful feedback, how lovely to hear! We're so glad you enjoyed your stay at Atlantic Ayr and we hope to welcome you back to Cornwall again soon.

Rated 5 out of 5 stars

Have dealt with this company for several years

Have dealt with this company for several years and have always received prompt, professional and friendly service

20 July 2026
Aspects Holidays logo

Reply from Aspects Holidays

Hi Jenny, thank you for your feedback and for your continued support. It means a lot that you've chosen to book multiple holidays with us 😊 . We're pleased you've always had a positive experience with our lovely, friendly team, and we hope to welcome you back soon.

Rated 5 out of 5 stars

This company is easy to communicate…

This company is easy to communicate with - its booking process is user friendly. It's great that you can pay £40 to reserve your favourite property before paying the deposit. Please retain the small business personal approach.

21 July 2026
Aspects Holidays logo

Reply from Aspects Holidays

Thank you so much for your kind words! We pride ourselves on our small, local and personable approach and have no intention of changing 😊. We are very glad to hear this is something you valued, and we can't wait to welcome you back to Cornwall again.

Rated 5 out of 5 stars

Excellent staff

Excellent communication, in good time, ease of navigating the website. We met the staff in the branch after reporting a faulty kettle and their response was quick and efficient.

20 July 2026
Rated 5 out of 5 stars

Awesome service

Every time we have booked with aspects which had been for a number of years now, the service has been excellent and the cottages we have stayed in have been fabulous .
Beach Break in Praa Sands was a wonderful place too stay

20 July 2026
Rated 5 out of 5 stars

Quality Accommodation.

Website, booking process and communication is excellent. We have stayed with Aspects six times and each property has been of a consistent high standard. All being beautifully presented, very well equipped, clean and comfortable. We will continue to use Aspects every time we visit Cornwall.

20 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look