AskDirect Reviews 

1,109
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably competitive prices and the seamless ordering process that makes purchasing everyday items very simple and straightforward. People are also genuinely thrilled with the extremely fast delivery times, professional service, and helpful customer support teams available on the phone. Some reviewers were not happy with unexpected delivery delays and frustratingly long waiting times for their purchases to finally arrive at their home address. Consumers additionally noted that a few packages unfortunately got stuck in transit or completely failed to arrive on schedule without receiving proper tracking updates.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, noting that packages arrive promptly and often... See more

Price

Reviewers highlight positive aspects of price, consistently reporting competitive costs and great value for... See more

Product

Customers consistently note positive experiences with product, highlighting great prices and quick delivery... See more

Order

Clients share positive opinions on order, highlighting a seamless process and great prices. Reviewers... See more

Service

Users describe positive interactions with service, highlighting swift delivery and competitive pricing.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very fast and seamless experience with AskDirect I had. Ordered my TV, arrived in less than 2 working days, very professional delivery made, been called in advance by the courier. They have very good... See more

Rated 5 out of 5 stars

Excellent service, i ordered my item on line to be delivered to my home address in Scotland. When i received my email confirmation I noticed it was ready for collection the next day at Windsor, I ob... See more

Rated 5 out of 5 stars

Brilliant company, fast delivery, perfectly packed item at a great price, couldn’t ask for more! I have to admit I was hesitant as I hadn’t heard of them before and the price was so much less than el... See more

Rated 5 out of 5 stars

I’d never heard of Ask Direct, but came across the company when searching for price comparisons online. We had found a tv in Curry’s who claim to price match, and Ask Direct were advertising the price... See more


Company details

  1. Photo Shop
  2. Computer Store
  3. Hi-fi shop
  4. TV store

Written by the company

We’re a family-run business with an experienced, friendly team of staff who have been with us for many years. In the twelve years we’ve been trading, we’ve helped many people to pick the right product, from a new TV or cinema to the perfect camera or camcorder for capturing those special moments. We’re not simply an online retailer – we also operate four Sony Centres as well as a multi-brand store. Visiting us will give you the chance to try out and compare products, and our knowledgeable team is always on hand if you need help or advice. We pride ourselves on providing excellent customer service both before and after a sale, so if you have any queries about our services or products please just Ask!


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,109)

81 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really good price

Really good price, excellent delivery came exactly as stated well packaged and lovely delivery man.
Can’t fault so far would definitely recommend

16 March 2026
Rated 5 out of 5 stars

Best price and quick delivery. Just perfect

Great value for money with the best price I could find, and the delivery was impressively quick by Royal Mail. The item arrived very well packaged—securely protected with cardboard to prevent damage or dirt during transit, without excessive or wasteful packing materials.
This was a refreshing contrast to some high street retailers, where items often arrive with no outer packaging, leading to damaged retail boxes or even missing components before the package is opened.
Overall, a very positive experience and I would happily purchase from this retailer again. They are a model retailer that others should learn from.

25 March 2026
Rated 5 out of 5 stars

Exceeded Expectations

I’d never heard of Ask Direct, but came across the company when searching for price comparisons online. We had found a tv in Curry’s who claim to price match, and Ask Direct were advertising the price for £600 cheaper. I was a bit sceptical about ordering, it almost seemed too good to be true but trustpilot reviews were strong. The process was seamless, delivery was quicker than stated (I went for standard delivery of 2-4 days and it arrived the very next day after ordering!) really happy with my purchase and would highly recommend

17 March 2026
Rated 5 out of 5 stars

Emailed them with a question

Emailed them with a question which was answered the very next day. Outstanding service. A lot of emails sent to other sippliers normally dont get answered within a week. After the answer which was correct i placed an order and it was delivered to me within 2 days. Great service

12 January 2026

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