Ashworth Group Reviews 

The service I received from Jae and his team was second to none. I needed advice, support and swift action and Ashworth provided this in spades. I have no hesitation in highly recommending Jae and his team.

After speaking to the owner, he reassured me that Ashworth is on the people's side and not just another company that worries about money.

He even offered to provide guidance as and when needed, so I feel very comfortable with them. Moreover given the bad time that the Real Estate agency is giving us. Recommendable company

Matt was super efficient and helpful. The oven was put in, in no time at all and Matt ensured everything was working perfectly before leaving. Matt was extremely friendly and I will definitely be using Mashworth services again.

amazing company - Jay, Michele & the team are fantastic.

I wouldn't go anywhere else.

Amazing service from Jaw Gadar

It's amazing and fantastic to work with Jae, a very responsible, professional and high responsive talent.

Unfortunately I had a very poor experience with Ashworth Group's end of tenancy cleaning.

1. The cleaning was insufficient and they had to return to the flat for a second round (to their credit they did return when asked);

2. They damaged marble in the flat, which I explained on multiple occasions was extremely sensitive;

3. They did not take responsibility for the damage, providing multiple conflicting reasons for why they were not responsible.

I could somewhat forgive (1) the bad cleaning; I could even somewhat forgive (2) the marble damage since it was really difficult marble (which is why I told them to be careful).
But I was extremely put off by (3) the attempts to insult my intelligence with all the various reasons they could not be responsible for it when they obviously were.

Reasons they provided for lack of responsibility included:
(i) Someone else did it (records show no one else could have)
(ii) The damage was simply 'revealed' due to the cleaning (absurd since the marble was polished the previous day)
(iii) They left the place in perfect condition as seen in the images they sent me (they sent 'before' images and unrelated images).
(iv) It's not possible to damage marble with the products they used (not true -- this is grey marquina which is extraordinarily sensitive).

Very disappointed and extremely upset with Ashworth Group for the damage they caused and lack of decency to accept it and even provide a refund.

Recently used Ashworth Group for an Inventory and EPC check
They were extremely helpful as had to rearrange the visits last minute and was up against a deadline
Jae sorted out the problem
All staff attended were professional and friendly

Have used Ashworth for many years for Inventory, I have always found them to be very friendly and courteous. Their level of detail in the report is impeccable. Highly recommend!

A pleasure to deal with - responsive by email and phone with friendly customer service. Very reasonably priced and the services are to a high standard. Had a bit of a mixup (my fault) and they were very accommodating.

As a landlord I'll use them for all inventory services going forward.

We have been using Ashworth Group for their inventory services for quite a few years now. Compared to other companies their reports are much more detailed, more precise and rarely need updating with further information. It gives us real peace of mind to know we have proper documentation and photos of the condition of our flats at check in and check out. We also look forward to trying out their cleaning services in the future.

Have known Jay for years and in that time have not met a more efficient and professional Company, their Inventories stand head and shoulders above any i have come across. Its a professional document and meticulously produced. Ive had next day inventories and next day turn around. A streamlined and super efficient service with a smile always!

I had my property, which was left in a horrible state by the former tenant professionally cleaned by Ashworth Group and all I can say is that I was extremely impressed by the team that took on this colossal clean.
I didn't recognise the place after they completed the job; I honestly thought that I had to replace the oven as it was extremely stained and saw no way that they would bring it back to life.
I was pleasantly surprised to find the oven was immaculate, and looking nearly like new.
Same for my chrome, shower, bath, etc. all was cleaned to a high standard, left to a high polish and all limescale was removed.

Excelent job indeed

Professional clean and the apartment was left filthy.

Asworth were instructed to clean my property by my estate agent Keatons. It was by far the worst professional clean I have seen. The bathroom was left full of limescale. Filthy cloths were used as within days of the apartment being cleaned and left empty thick black mould had grown on the toilet seat. The skirting boards in the kitchen still had food engrained in them. There was hair left on the floor which had not been hoovered properly and they did not touch the balcony.

I did complain by email to the MD, who refused to take any responsibility for the poor service stating as the professional clean happened 2 weeks prior to me gaining entry to the property it was not their responsibility. This is nonsense as the keys were with the estate agent and no one had access to the property. He then went on to say the mould was because I had a damp apartment. This tells you everything you need to know about the company.

I wish I had the ability to load the photos of what Ashworth believe is a professional clean. It is my belief that as the property is tenanted they assumed no checks would take place. I have to say I was horrified at the state of it and spent hours doing their job.

Never again will I allow my tenants to waste their money on this company.

The Ashworth Group residential cleaning service was exceptional. Their staff was professional, attentive and kind. Their work was even more impressive. Thank you Ashworth Group!

Excellent service. Very very comprehensive inventory and check in report! Will continue to use Ashworth group for my property. Highly recommend and very polite and courteous staff! A++

I recently used these guys for their inventory service and it was great. It was so easy and they were so helpful. I'm so glad I used these guys and would definitely recommend them x

Fantastic company to deal with, I’ve been using Ashworth’s services and they have always provided a 5* service.

Michelle, Kerri, Danielle have always been so helpful in providing a great service and always go above and beyond.

I thought this was an honest and correct company, but I was wrong.
They might be a great deal for landlords but definitely not for tenants, as in my case they paired with the landlord (who was recognized as “crazy” from the agency, the previous tenant and the neighbors) in modifying the inventory checkout report, especially when their staff broke an item during their cleaning, which we, as tenants, had to pay fully ourselves.
I am extremely dissatisfied with their work mostly because we were their clients as much as the landlord, and were not treated with honesty.
They were aware of lies going on but refused to see them, as the landlord, at the end of the day, will be their client for a longer time than me. And pays more money!
They did not deserve us using them for the final professional cleaning. I am so gutted I decided to go for it.
Beware of the massive conflict of interest while using the same company that does inventory check our and final cleaning!!
I am happy to give details to anyone interested, as, differently from what I hear from them, there is not a single lie from what I report!

I am a private Residential London Landlord.

I have been using Ashworth Group since 2012 for both Checkin/Checkout Inventories and EPC’s. I have always found Ashworth Group to be excellent in all departments. They always respond within 24 hours to my emails, and are very good and considerate with arranging a convenient date/time with the Tenants for all Inventories. This is particularly impressive, as our properties are large 6 bedroom houses = access is required to all rooms, and this has to be arranged with all 6 tenants.

Ashworth Group’s Inventories are very detailed and precise. The layout is very clear and easy to cross check and reference when it comes to comparing the checkout inventory against the checkin inventory. Ditto the EPC’s and fees.

Invoices are also clear with no hidden extras or fees, and are again promptly emailed immediately after any job.

Ashworth Group are a thoroughly professional excellent Company. I have enjoyed working with them for the last 7 years and look forward to working with them for many years to come.

Update: Thanks to Jae for coming to a resolution about this incident that works for both of us. Really happy to have sorted this and will be using Ashworth Group in the future.

I've used Ashworth Group on a few occasions and been very satisfied with the service. On the most recent occasion, however, there was some damage caused to the bathroom. Accidents happen and I assumed Ashworth Group would deal with it fairly.

Instead, the cleaners claimed I wouldn't give them permission to take photos in my flat before and after. They never asked. And because there are no photos, the company is saying there's no proof they caused the damage. I have an invoice for £160 from the bathroom fitter who had to come back and repair the damage caused. The bathroom was only installed in April.