Ashford.com logo
Visit website

Ashford.com Reviews 6,481

•
TrustScore 4.5 out of 5

4.6

Watch Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality and the excellent prices offered. Many people highlight the fast and efficient delivery service, noting that orders often arrive sooner than expected and in perfect condition. The overall shopping experience, from website navigation to the ordering process, is frequently described as easy and straightforward. However, some customers also noted issues with product quality, such as items malfunctioning or arriving with defects. A few other people also felt that the shipping practices were inconsistent, with some experiencing delays or problems with package delivery.

What people talk about most

Product

Clients share positive opinions on product quality and value. Many reviewers praise the authenticity, great... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the fast and efficient... See more

Price

Consumers find price to be positive. Many reviewers praise the great and affordable prices, with some... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent price and quality of... See more

Order

Reviewers mention positive feedback about order. Many customers report that their orders arrived quickly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I lost my sunglasses while with Mom and a doctor's appointment. I was so disappointed.... They were the best glasses ever and I was at a loss. After doing a bit of searching, your company showed up an... See more

Rated 5 out of 5 stars

Fast delivery and high quality item. I am very pleased with the order, it is packed nicely, new, original, nobody wear it, customer support answered fast. This was my first time shopping from them a... See more

Rated 5 out of 5 stars

Ashford has always been a great go to company for wrist watches at great competitive prices. Generally the products arrive in very reasonable time and in good order. On occasion they are dispatched di... See more

Rated 5 out of 5 stars

The order was packed and shipped quickly. I placed an order for a watch a few days before Christmas and wasn’t really expecting it to arrive in time, but I had it within 2 days! I also had to reach o... See more

Company details

  1. Watch Store
  2. Clothing Store

Written by the company

Ashford.com has been a trusted name in luxury retail since 1997, pioneering the online sale of high-end timepieces. With a strong commitment to customer satisfaction, Ashford later expanded into designer eyewear in 2019, offering the same unbeatable value and service. All products are 100% authentic, sourced through authorized dealers or reputable distributors, and come in original packaging with no serial number tampering. Each item is backed by a manufacturer or Ashford warranty for added peace of mind. Thanks to our industry expertise and buying power, we offer exceptional deals on in-stock luxury watches and eyewear, ready to ship with top-tier service.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 46% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Purchase the watch

Ashford optimizes the merchandise or product on sale to the right price for the customer benefit. They delivery is on time. Their information about product is accurate. This website is very trustworthy.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy

Easy, fast, no visible damage and appears as advertised. Thank you.

13 March 2026
Unprompted review
Rated 2 out of 5 stars

The Solar Aqua does not keep accurate…

The Solar Aqua does not keep accurate time. I have made a call and sent an email to initiate a return and replacement of the same model / watch. Awaiting a call back to begin the process. No instructions were included in the package.

9 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look