Annamaria was particularly clear and helpful. My Italian language is far from perfect, nether the less, she guided me successfully to a conclusion without any hicups. thank you ! Malvin
Company replied
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See what reviewers are saying
PEC stopped working for no reason. tried to reactivate but I need the password from the site but the page does not load. I have wasted a couple of hours of my precious time trying to fix this. PEC are... See more
Company replied
Excellent service in resolving absolutely non trivial issues timely and effectively. Kudos to Lucia for her level of expertise in the field.
Andrea walked us through creating a PEC. He stayed on the line with us to make sure everything was working properly and we were able to access our account and send an email. His patience and understan... See more
Company replied
Company details
- Web Hosting Company
- Cloud Storage Service
- DNS Provider
- Email Service Provider
- Internet Service Provider
- Software Company
Written by the company
Aruba S.p.A. (www.aruba.it) fondata nel 1994, è il leader italiano nel settore cloud, data center e servizi digitali (hosting, e-mail, registrazione domini e PEC). La società, con un capitale interamente italiano, conta 16 milioni di utenti e gestisce una vasta infrastruttura distribuita su 7 Data Center che ospita oltre 2,7 milioni di domini registrati, 9,8 milioni di caselle e-mail, 9 milioni di caselle PEC e migliaia di infrastrutture IT di clienti. Aruba PEC e Actalis sono le due Certification Authority del gruppo, accreditate presso AgID (Agenzia per l'Italia Digitale) per la fornitura di servizi qualificati. L’infrastruttura Aruba è inoltre qualificata da ACN per trattare i dati ordinari, critici e anche strategici della PA. In 30 anni di attività, Aruba ha sviluppato un'ampia esperienza nella progettazione e nella gestione di data center ad alta tecnologia, di proprietà e distribuiti su tutto il territorio italiano. Aruba implementa soluzioni di efficienza energetica nei suoi data center, dimostrando il suo impegno per la sostenibilità e, inoltre, produce energia pulita attraverso impianti fotovoltaici e centrali idroelettriche. Il network delle infrastrutture si estende anche in Europa, con un data center di proprietà in Repubblica Ceca e strutture partner situate in Francia, Germania, Polonia e Regno Unito. Per ulteriori informazioni visita il sito https://www.aruba.it e i profili social Facebook, X e Linkedin.
Contact info
Via San Clemente, 53 - 24036, 24036, Ponte San Pietro (BG), Italy
- https://assistenza.aruba.it
- www.aruba.it
4.6
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Discriminatory and inefficient
If you’re a foreigner, avoid at all costs. They are discriminatory to anyone who isn’t Italian and insist on asking you multiple questions in Italian catch you out. If you manage to get through the call queue, They will try to find the smallest flaws to delay the process and create a stumbling block. I was picking up my crying baby and they said I had to restart the whole call again, after being on hold for an hour. Avoid and spend your money with another provider!
28 May 2025
Unprompted review
Reply from Aruba
Dear customer,
we are sorry to learn that your interaction with our support service did not meet your expectations. We would like to reassure you that we are committed to providing support to all users on a daily basis, with the utmost care, professionalism and respect, regardless of language or context.
Your feedback represents a valuable opportunity for us to listen and improve. Should you wish to share further details and specific references on the situation, we would be happy to consider them in order to more accurately assess what has happened and further strengthen the quality of our service.
We remain at your complete disposal and look forward to your courteous feedback.
Best regards
Alex di Bergamo top assistenza Aruba
30 April 2025
Unprompted review
Reply from Aruba
Gentile Alessandro,
la ringraziamo per il suo apprezzamento. Siamo felici che l’assistenza ricevuta da parte di Alex di Bergamo sia stata all’altezza delle sue aspettative. Condivideremo con piacere i suoi complimenti.
Cordiali saluti
Assitenza impeccabile e super efficente
Un'assistenza così efficiente impossibile da trovare altrove. Davvero complimenti.
28 April 2025
Unprompted review
Reply from Aruba
Gentile Michele,
La ringraziamo sinceramente per il suo apprezzamento. Siamo onorati di poterle offrire un livello di assistenza che ritiene unico e continueremo a impegnarci per mantenerlo.
Saluti
Support
I have rarely experienced such terrible support as Aruba’s this year.
The support team is incredibly slow to respond, and the website’s interface is very confusing. My server has been offline for three days, even though I have sufficient credit in my account. The support team has been unable to get the server back online, and repeated inquiries only yield the dismissive response, “We’re working on it.” I cannot recommend Aruba’s service to anyone.
24 April 2025
Unprompted review
Reply from Aruba
Dear Customer,
we are sorry for the reported inconvenience and understand your disappointment.
After analysing your enquiries, we can confirm that our team took care of the open reports in a timely manner, and we honestly regret that we did not meet your expectations with regard to the handling timeline.
Your experience is a valuable starting point for us to reflect and identify new opportunities for improvement.
We have tried to contact you by phone to offer direct assistance, but without success.
We are looking forward to your kind reply to support request 17220428A and are at your disposal for any further clarification.
Kind regards
Reply from Aruba
Gentile Andrea,
la ringraziamo per aver condiviso la sua esperienza positiva. Siamo lieti che la problematica sia stata risolta in breve tempo, confermando il nostro impegno nel fornire un servizio efficiente e di qualità.
Cordiali saluti.
Tech support is great
I got locked out of my account due to some changes. Reaching tech support was tricky as the only option not requiring an active account was telephone support which would be international call in foreign language for me but I made another account just to enter the support portal and my problem was resolved.
Tech support itself is great but please consider adding some option to contact it through e-mail, live chat or similar means without having to log in!
14 April 2025
Unprompted review
Reply from Aruba
Dear Alexander,
thank you for sharing your experience. We are pleased to hear that our technical support was able to assist you effectively. We understand your point of view regarding support access for non-logged-in users and appreciate your suggestion. Feedback like yours is invaluable in improving our services and accessibility.
Best regards
Molto gentile ed efficiente
14 April 2025
Unprompted review
Reply from Aruba
Gentile Marco,
grazie per il suo riscontro. È per noi motivo di soddisfazione che abbia potuto contare su un supporto cortese ed efficiente da parte del nostro reparto di assistenza. Siamo sempre a disposizione per offrirle un servizio affidabile e puntuale.
A disposizione, saluti
Great dedicated server prices
Great dedicated server prices, good service, nothing but good things to say about aruba.
8 April 2025
Unprompted review
Reply from Aruba
Dear Customer, thank you for your feedback. We are pleased to know that you are satisfied with our dedicated server pricing and the quality of service provided. We truly appreciate your kind words. Best regards.
I would put zero if it was possible
I would put zero if it was possible. I have been trying to solve a problem about a request for SPID for 2 weeks now, but most emails of support are "do not reply'' and I get every time redirected to consult the Q&A. I don't know how many mails I have already sent, and how much time I spent, but the issue is still not solved. In the meanwhile my credit card was charged. Things might go OK with this provider, till you need help, then you are on your own. NOT RECOMMENDED
7 April 2025
Unprompted review
Reply from Aruba
Dear Customer,
we are sorry for the waiting time encountered and for the difficulties in contacting us; we apologise for the inconvenience caused and thank you for reporting the incident, for which we are currently investigating in order to improve. Your report via request 17113438A has been acknowledged by our team and we are available for any further information. Kindest regards
Perfect service
3 April 2025
Unprompted review
Reply from Aruba
Dear customer,
we thank you for your feedback. We are happy that the service met your satisfaction. Our staff is dedicated to providing efficient and quality support every day.
Best regards
good support
Not the best app, very confusing, but the support is really good. Problem was solved fast.
27 March 2025
Unprompted review
Reply from Aruba
Dear Konstantin,
Thank you for sharing your feedback. We’re sorry to hear that you found the app confusing, and we appreciate your input as we continuously work to improve the user experience.
However, we’re delighted that our support team was able to assist you efficiently and resolve your issue quickly. Providing excellent customer service is a top priority for us.
If you have any suggestions on how we can make the app more intuitive, we’d love to hear from you. Please don’t hesitate to reach out.
Best regards
Prompt response time
Prompt response to request that fixed my wp problem.
26 March 2025
Unprompted review
Reply from Aruba
Dear Andrei, thank you for your positive feedback. We are pleased that our prompt response successfully resolved your WordPress issue. Best regards
Great customer service and cheap product/services
I've been their client for a long time and never had issues. Recently I made a mistake registering a new domain and they were very kind and helpful. Solved everything easily and fast.
The only negative thing is that my mistake was caused by their overly complicated website and login system.
But since it was all solved fast and easy I must say it's overall a great service, cheap and reliable 100%
19 February 2025
Unprompted review
Reply from Aruba
Dear Giorgio,
Thank you for your long-standing trust in our services. We are glad to know that our team was able to assist you quickly and efficiently. We also appreciate your feedback regarding the website and login process, and will share it with the relevant teams to further improve the experience.
Best regards
SUPERLATIVO
Super disponibile.
Super efficiente per avermi aiutata a configurare la firma digitale e seguirmi passo passo!!!
Super Mamadou
31 January 2025
Unprompted review
Reply from Aruba
Gentile Anna,
la ringraziamo per il suo riscontro. Siamo lieti che il supporto ricevuto sia stato chiaro ed efficace nella configurazione della firma digitale Aruba. Restiamo a disposizione per ogni ulteriore necessità.
Un saluto cordiale
3 hours wait
3 hours wait! I am waiting in the hotline for video-identification since almost 3 hours...and nobody comes. They say "it only takes 2 minutes", what a joke. First you need to upload documents. Then test your equipment, fine. From initially being No. 3 in line I went back to No. 5, then 2, then 3 and still waiting. It is absolutely ridiculous, since they already have passport copies and codice fiscale.
PS. After a, 3 hour wait I, was greeted by a friendly representative for the video identification. She told me she couldn’t verify my identity, although she had my passport, saw my face and the codice fiscale. While I could purchase a six digit house with the latter, a kitchen, a pool, whatsoever, it was not enough for Aruba, which decided it should not be more than six months old. Nobody else so far had a problem with one and to get a new one takes three months! She agreed this policy of Aruba was very strange. Whenever I was identified in my life for banking accounts or whatever they needed to look at your face and needed your passport, nothing else I find it totally absurd. So I spent the entire morning trying to create a verified PEC account without succeeding. The staff seems very nice, but thats not helpful if you cannot complete the deal
It is a nightmare.
27 January 2025
Unprompted review
Reply from Aruba
Dear Customer,
we regret any inconvenience you may have experienced due to the waiting time or the documents requested during the video identification process. The waiting time you described is certainly not in line with our standards and we are in the process of investigating the matter; we thank you for bringing this to our attention.
The verification of the Tax Identification Certificate is necessary to complete the procedure and unfortunately, a certificate older than six months cannot be accepted as also indicated in our guides at https://guide.pec.it/pec-standard-europei/conferma-identita/eseguire-il-riconoscimento-con-webcam.aspx. and confirmed during the phone call. We understand that this may be an inconvenience and we are sorry if this procedure does not meet your expectations, but Aruba is committed to ensuring regulatory compliance and providing a secure service.
For further details on the steps or alternatives, you may consult our guide at https://guide.pec.it/pec-standard-europei/conferma-identita.aspx.
For any clarification, our dedicated team remains at your complete disposal through the support channel at https://assistenza.aruba.it/home.aspx.
Thanking you for your kind cooperation and hoping to be able to restore your satisfaction, we send you our best regards
Fast and effective reply
My question was replied in no time and the issue solved immediately. Thank you.
11 January 2025
Unprompted review
Reply from Aruba
Dear Customer,
Thank you for your kind feedback. We are pleased to hear that your question was answered quickly and your issue resolved promptly. We remain at your disposal for any further assistance.
Best regards
Very effective and quick to fix my…
Very effective and quick to fix my issues
6 January 2025
Unprompted review
Reply from Aruba
Dear Claudio,
Thank you for your positive feedback. We're glad to hear that our team was able to resolve your issues effectively and quickly. Providing prompt and efficient support is one of our top priorities, and we're happy to know we met your expectations.
Should you need any further assistance, we remain at your disposal.
Best regards
I had my server with Aruba since 2018
I had my server with Aruba since 2018, where the cost was only €1/month, then increased to €2.79/mo with minor issues from time to time. But following their recent price increase to €4.6/mo because of VMware, I got an email on December 2024 (leaving me just 1 month to decide !), where I was offered to "migrate" my VPS to OpenStack with 2 "free" months, and after contacting them, it seems it was not a migration, but a full install from scratch, so I had to cancel my VPS account with them.
Since I have only €2.82 remaining credits in my account, I was told I can open a request to get a reimbursement after canceling my existing VPS, which I did, but they only want to send it via a bank transfer, despite paying with a debit card, which obviously will consume the refund because of bank fees, that's why I asked they simply send it via Paypal, but they still didn't respond after 4 days now, while previously, they would respond almost the same day, so maybe posting here will get things sorted !
=== EDIT ===
I went checking with my bank to see how much fees I would pay to receive €2.82, but then the request was closed, and had to open a new one 16806883A still without response for 5 days now !
They still insist on refunding €2.82 via bank transfer, despite asking them to use Paypal, and bank fees most likely would consume the refund itself !
31 December 2024
Unprompted review
Reply from Aruba
Dear Customer,
Thank you for your detailed feedback and for being our customer for so many years. We are sorry for the inconvenience you have experienced and understand your concerns. We would like to confirm that our service team has responded to your request 16749925A and provided you with all the necessary information so that we can issue the refund you requested.
Thanking you in advance for your cooperation, we look forward to hearing from you.
Today Dera from Bergamo from Uruba…
Today Dera from Bergamo from Uruba spent 4 hours on the phone helping me to get my SPID up and running. She was patience, professional and such a kind human. Very rare these days and I appreciated her support so much. I would always recommend Aruba because of my number 1 experience with Dera. Thank you!
24 December 2024
Unprompted review
Reply from Aruba
Dear customer,
we are looking forward to hearing about your experience. To offer patient, professional and courteous assistance is what we are dedicated to every day. We are proud to know that a member of our team helped you so positively.
We take this opportunity to send you our best regards
Worst ISP Since 1999 over 4 countries - Good luck if you choose them
UPDATE: They offered to help on Trustpilot and then closed the open ticket they referenced, thus proving my previous point that they prefer to close tickets rather than solve problems. My problem persists (30/12/2024).
Review of 20/12/2024:
For all of my problems I do give them credit for attempting to determine whether they are at fault, relentlessly blaming problems on everything else rather than themselves. The communications concerning their lack of fault are timely, but not helpful.
I have tested access to their high-speed router with FTTH over 3 windows computers, 2 macbook airs, and 3 different versions of iPhones. Not a single one can achieve a connection over 1Gbps via connections that go over 3Gbps (wireless) and upwards of 2.5Gbps (cable). They completely blame the manufacturers of the devices (in my case, Lenovo and Apple).
Microsoft and Apple blame the ISP and the maker of the router. Lenovo has yet to respond.
This has been an ongoing concern for 3 months. They continue to close tickets and not resolve the problem. At this point they have decided it's not their fault and will do nothing further to investigate of correct the issue. They will not allow me to swap the router out for a better one. I am now in a contract, held hostage, until a better option comes along when the contract runs out.
I can taste the gun metal in my mouth.
Their response, below, does nothing g to change my review.
20 December 2024
Unprompted review
Reply from Aruba
Dear Customer,
we have taken note of your concerns and are working to offer you all the support you need by ticket number 16732777A. We cordially invite you to reply to the above request and stay in touch with our online support so that we can update you on the results of our further checks.
Best regards
UPDATE 31/12/2024
Dear Customer,
In the ticket mentioned, one of our operators had requested confirmation to schedule an appointment, and the ticket was automatically closed due to the absence of a response within seven days. Our operators can never close a ticket and, when a ticket is closed (automatically by the system), the customer always has the option to reopen it using the "Reopen Ticket" function. Our priority is customer satisfaction and the resolution of issues; we apologize for this inconvenience and have created a new ticket with the number 16757711A and confirmed the appointment according to your availability.
We remain at your disposal by the assistance channel.
Best regards
UPDATE 03.01.2025
Dear Customer,
Further to today's telephone contact with the Technical Team, we are looking forward to your kind reply to the assistance request 16757711A. Thanking you once again for your kind cooperation, we kindly send you our best regards
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