Arthur Reviews 

For the second time this year the entire system is down and inaccessible. We cannot access any documents, information, contacts. There has been no communication from the Arthur team to let customers know what is going on. Today alone, they have lost me 8 new tenants and prevented us from accessing documents from court. There is nothing we can do about it, no work around.

There when you need help fast. Very knowledgeable and helpful. Fast resolution. Would strongly recommend. Thank you.

Nigel was great help and really quick when responding to my issues. The new update for raising issues with Arthur is great.

Made an awful mistake of signing up to this software without reading any reviews.
-The system constantly has bugs so the functionality is unreliable.
-Has a mind of its own and we loose messages and documents.
-Poor support and can’t talk to anyone
-Unreliable financial functionality.
-Tenant, Landlord & Contact Apps are clunky and message function is terrible.

Overall very difficult to run a business on this system, avoid at all costs.

We have recently started using Arthur online and so am in the learning phase! Nigel has been super helpful. He responds quickly and with details of exactly how to do something sharing videos and screenshots. He is very knowledgeable I am very grateful for all his advice as we start our property management journey with Arthur!

The platform itself seems to very popular, hence why we chose it. Since investing our time into the tool we have not been able to get things fully setup. we have requested support from Arthur but they are disorganised and lack structure and no progress has been made for months. We paid for a bespoke invoice to be created, we have been waiting months and have not received anything and no one seems to be able to take ownership for our support, even after escalating the issue. If we were not so invested in this tool, I would switch to another provider. The support for a business critical tool like Arthur needs to be excellent. its not and its impacting our business growth and efficiency. Very dissapointed with the support we have been given.

Empathy Housing

This app seems biased towards landlords and questionable agencies. When you file a complaint, you get an automated email. However, if the other party responds, you only get an email containing their reply. You don't receive the entire conversation, which is problematic, especially when you need evidence of the discussions.
You should change that!

Horrible software from the a tenants point of view. The managing agent has deleted most of the correspondence I had through Arthur to make themselves look good. Be aware of this con this software shouldnt be used to communicate with the landlords or agents as they can delete their communication without warning.

edit to the response:
The email notifications do not always contain the messages so what you are saying is not true. You are basically allowing agents to bully tenants and then they can delete whole conversations. I have half of my messages being deleted by the agents and they dont show up in email notifications either. This app only serves a dodgy landlord/agent

The nonchalant attitude by Arthur to resolve serious issues is a disgrace and extremely infuriating.

I have had no meaningful update or advice on how I can get through a serious issue with their Bank Feed duplicating transaction lines!

The current serious issue was reported by me on Monday Morning and others on Friday. I am writing this on Wednesday afternoon after no response to any of my emails today asking for an update.

They have so far not informed me of their complaints procedure despite asking for this on Monday and they have also not informed me who is in charge at Arthur.

There are constant issues with the system which I generally learn to live with because trying to get anything resolved is horrific.

we where forced to move to Arthur as our old property software company where bought out by them, there is nothing but problems, system crashing, slow downs making it useable for almost two weeks, unexpected errors for filing uploads. Their support team is the worst i have ever seen. We will be moving again once we source another provider, regardless of the time/costs involved. DO NOT GO WITH THESE GUYS

Nigel was very helpful and quick to respond and deal with my questions over the Chat function.

We have been using Arthur for over a 16 months now, it took time and a lot effort to migrate to the new software at the time.
We had some bugs and issues in the beginning but we thought it was teething problems however 18 months later this continues more so within the finicial On a daily occurrence the system crashes and the system just works awfully slow.
It is like a gamble logging in, not knowing if you would be able to work today or not. Producing statement and finicial information to landlords is another massive issue, duplicating payments and landlords within various bugs. Unable to provide the correct reports without faults or bugs.
This system is not reliable, as fair as there statement 'award-winning property management software designed to save your business time and money by streamlining each stage' this is simple untrue and misleading. I would not recommend using this software system as it causes you more problem within your property business and poor customer service to your clients.

An incredibly useful half-day with Nigel from Arthuronline. Very patient and very clear. The fog has cleared!

Nigel is always very quick to respond and manages to resolve queries,.

We have used Arthur for 12 months now and Nigel has always been really helpful! He has gone above and beyond, would highly recommend to any agents!

Amazing platform and even more amazing assistance from the Help Centre. Nigel you sorted my challenge out quickly and effectively thank you so much for the assistance!

As a longstanding member of the Arthur support team, I've had the privilege of witnessing the remarkable contributions of Ella first hand. In this review, I aim to highlight Ella's exceptional qualities and the invaluable impact she has made within our company.

Ella exemplifies excellence in every aspect of her work. Her technical prowess is simply unmatched, as she consistently demonstrates a deep understanding of complex software systems and an innate ability to navigate through our challenges with ease. Whether it's debugging a critical issue or architecting a new feature, Ella's proficiency shines through, leaving no doubt about her capabilities.

Beyond her technical skills, Ella possesses an unwavering commitment to quality. She approaches every task with meticulous attention to detail, ensuring that her code is not only functional but also robust and maintainable. She is efficient and always super helpful.

Moreover, Ella is a true team player. She actively collaborates with her colleagues, offering support and guidance whenever needed. Her open-mindedness and willingness to listen make her a valuable asset in brainstorming sessions and project adaption discussions. Additionally, her positive attitude and infectious enthusiasm serve to inspire those around her, fostering a culture of creativity and innovation within our team. We shall miss Ella whole heartedly but wish her the very best at her new job.

Ella Kitching makes Arthur much easier to understand. She is extremely pleasant to deal with. The tutorials with her are very helpful and always replies very quickly to any queries.

We have been using Arthur for over a year now, it took time and a lot effort to migrate to the new software.
We had some bugs and issues in the beginning but we thought it was teething problems.
However, now that we are a year later it has become nearly a daily occurrence where the system crashes and the system just works awfully slow.
It is like a gamble logging in, not knowing if you would be able to work today or not.
If not for the headache of moving over to another software we would have left long ago.
Spare yourselves the headache.

This software has been persistently having problems. It appears that they have bugs in the system on regular basis which has seriously affected our work. It has been very slow in refreshing each page on a daily basis in a week in a row! Not Acceptable!