Arriva Reviews 674

Selby 164 bus last night from selby at 5 at hospital suddenly braked said nothing to customers a lady n manwhich was bus driver picked my freind up on bus had an accident fell off seat with braking he said as got off bus u ok bus driver no sorry or nothing again plus my freind was in lot pain with leg as has a bad leg any way to same leg etc I have wrote a letter to arriva complaint about customer service on here before n I've taken it to mp the last issue with me n my mate customer.er service again bus driver this is disgusting plus no joy from my last letter il be getting back in touch with mp.keir mather as hes already on case of last one

Buses are at irregular times,And only one a hour,surly the can get that right,most drivers don't seem to like their job,I know it's stressful,but what about customer service,when dealing with the public,seen some drivers being disrespectful to seniors,and not helping them.

If i could give no stars i would,Got the 5.18 number 1 from crook est to Shildon when we got to Bishop Auckland the driver said he was finished and everybody had to get off and wait for the next bus,Why did he not tell me this when i bought a Shildon ticket?.I waited for Over 1 hour no bus turned up your service is the worst you should have your franchise removed.

HORRENDOUS!!!!! STOP LEAVING EARLY!!! It was late in the evening with no cars and it is the starting stop, why leave 6 mins early! Useless! I was too late toy air B&b. This is why people dislike public transport. I lost money!!!!!!!!

honestly, the worst bus service ever, buses never turn up on time, always delayed, just terrible to be fair

Arriva drivers are rude if you ask a question they don't give an answer. Also their driving skills are appalling how they passed their test I,ll never know. The Polish drivers were polite and helpful.

shocking service, buses are either late or dont bother turning up at all, why cant the goverment cancel this shocking company, they tell us to be greener and take the bus but im using my car from now on you cant rely on this awful company to get any bus to turn up. DISGUSTED!!!!!!!

Completely unreliable. You have to always keep in mind your train can just casually be cancelled. Causes a great deal of stress when that's the only mean of transportation available:)

U call ur self as a public transport service in a developed European country, what joke 😂

I took a bus from Luton Airport to London Victoria on November 14th. The scheduled departure time was 22:35, with an estimated arrival time at London Victoria of 23:40. However, the journey experienced significant delay due to the bus driver's navigational errors. The estimated arrival time at London Victoria was 23:40, but we did not reach our destination until 00:30. The bus driver took the wrong route towards Finchley Road, which prolonged our journey. He explained that his navigation system was not functioning properly. We used Google Maps to guide him back on the correct route and realized that Finchley Road was actually on our original path. Despite our efforts to provide directions, the bus driver made incorrect turns, further delaying our journey. As a result, we arrived at Victoria at 00:30, significantly later than the expected arrival time of 23:40.

This delay had severe consequences for me as I missed my connecting coach to Bournemouth, which happened to be the last one scheduled for that day. I had to purchase another ticket to Bournemouth and spend an unplanned night in London. This significant delay not only affected me economically, with the additional expense of purchasing a new ticket and incurring the cost of an unplanned overnight stay in London, but also took a toll on me emotionally due to the added stress and inconvenience. I hope that Green Line Coaches (Arriva Buses) takes this matter seriously and addresses it appropriately.

I would score them a negative if I could. There are always bus cancellations and so the buses that are running are super busy and so late. Worst service ever.

Simply arrive late when it shouldnt and depart early when there is clearly people waiting/ arrive before the scheduled time, I don't understand what the schedule is made for, if it's not be be followed. The app is ridiculously buggy and it cost a lot to buy these tickets, I think as customers we deserve better services.

worxperience ever. Smoke from the engine was flowing through the windows into the cabins and it was impossible to get fresh air. I felt like suffocating.

Track Pardubice --> Hradec Králové

Privatisation by the current government has failed if you look at the majority of privatised services Bus Rail all Utilities etc example Water in big debt lack of investment and similar to all taken out of public ownership. The one common factor is lack of investment .Why because bonuses even to those that have failed so rewarding Failures? Shareholders taking huge profits rather than reinvestment in the services. Who's to blame The Government no suprise to busy looking after themselves A lying ex PM as leader 🤔 you couldn't make it up full of sleeze no wonder we are in such a mess

I boarded a train that managed to be 3 hours late. 3. Hours. How Arriva? Did the mule die?

Arriva bus north wales are never on time half the time they don’t even turn up the 5 Bangor to Llandudno journey as they are avoiding Conwy still can’t even turn up on time they are 20 minutes late or don’t turn up at all Arriva should lose the journey as they are unfit to run the service the service should be given to another bus company who will actually turn up on time or turn up

Arriva Buses (north east) are so unreliable and never show up, cancel or are hours late! Especially the 5 and 5A services!
Make you late for other modes of transport! If you have important places to get it I suggest leaving 2 hours earlier because your bus won’t show! Staff don’t care and are rude when you ask them questions!
This needs fixing Arriva because you are not good enough for paying customers! It’s ridiculous how your services are ran!

Waiting for the one bus announcement, Sunday home from work .bus went up to end of road where ot goes around round about before coming back. It went up but did not come back. Been at work since 4 am and just want to get home .unfortunately arrive is only bus service we have . Shocking service .not a one off

Today the driver refused to provide service. We were waiting in a bus stop 40 min. First he decided not run a 17:14 service even he was there and after waiting for the next one what is 17:44 he refused to run again. We were a few of us including a baby and asked him why he is not going 17:14 he said not going to make a round. This is a bus 311 from the rail station. Really awful service. I had to pay another ticket to take a different bus. So frustrated.