Arnold Clark Car & Van Rental Reviews 

32,781
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 4,113 reviews, reviewers overwhelmingly had a great experience with this company and its reliable services. Customers frequently praise the staff for being exceptionally helpful, friendly, and professional throughout the entire vehicle hiring process. People also love the clean, modern cars, excellent value, and smooth, stress-free shuttle services provided at branches. Some reviewers were not happy with occasional logistical delays, insurance clearance times, or unexpected extra charges. A few other people also felt that overall pricing could be slightly higher compared to alternative rental companies. Others mentioned minor inconveniences like specific vehicle model availability or roadside parking arrangements during their trips.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that employees are consistently friendly,... See more

Service

Clients share positive opinions on service, highlighting the friendly and professional support they... See more

Product

Consumers find the vehicles to be of exceptional quality, describing them as clean, modern, and almost brand... See more

Customer service

Reviewers highlight positive aspects of customer service, describing their experiences as exceptional and... See more

Price

Customers consistently report great satisfaction with the competitive pricing and value for money. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used Arnold Clark in Aberdeen City on several occasions. Ideally located for an easy transfer to /from the railway station. They offer great friendly service including a free lift to/from Aberde... See more

Company replied

Rated 5 out of 5 stars

Extremely pleasant staff, explained everything very clearly, walked round van and again explained important facts about it before I drove off. Excellent almost new Mercedes Sprinter van. Highly recomm... See more

Company replied

Rated 5 out of 5 stars

I appreciated that A) excess waiver purchased in advance truly meant no payment on site; B) the car was exactly the brand and make we had agreed in advance with very limited mileage, almost brand new... See more

Company replied

Rated 5 out of 5 stars

First time hiring a car and i will definitely be returning, the service from Gary when we picked up the car to returning it with Marion was first class. The car we received was immaculate and a joy to... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

Hassle-free car and van hire in over 35 cities and airports throughout Scotland and England. Check our website for exclusive offers and more services.

Arnold Clark Car & Van Rental

Written by the company

About us
Arnold Clark Car & Van Rental is part of the Arnold Clark Group – Europe’s largest independent car retailer. Established in 1963 with just 12 cars, we now have 37 branches across the UK and a nationwide fleet of over 55,000 vehicles. We provide expert vehicle hire and unique rental solutions to customers all over the world.
We care
At Arnold Clark Car & Van Rental, your opinion matters to us and we always welcome your feedback. We’re continuously seeking new ways to improve the way we do business and your feedback can help us do that. Tell us what you think of our service on Trustpilot; what you loved and what we could do better.
Car and van hire
With 37 rental branches across the UK, including all major airports, our unrivalled range of vehicles includes cars, vans, people carriers, automatics and 4x4s. All of our rental vehicles are under a year old and our competitive prices come with comprehensive insurance as standard.
One-way hire
Simply looking for a vehicle to get you from A to B? We offer one-way vehicle hire to and from any of our branches. This flexible approach to rental is perfect for those moving house or just using a different transport solution to get home.
Corporate rental
Our corporate rental clients range from Premier League football teams to Hollywood film studios. With competitive rates and tailored fleet solutions, we offer bespoke business packages that cater to all rental requirements.
Dual control hire
From only £18 per hour, our dual control hire is the perfect way to get more driving experience. The cars come with two sets of controls, allowing for an experienced driver to keep learners safe on the roads.

Contact info

4.9

Excellent

TrustScore 5 out of 5

33K reviews

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4.9

All reviews

(32,781)

4,048 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend

Have been hiring cars from the Aberdeen branch for the past 20 years when I holiday in Scotland. The whole process from booking to giving the car back is efficient and always priced competitively.

3 August 2026
Arnold Clark Car & Van Rental logo

Reply from Arnold Clark Car & Van Rental

Hello,

Thank you for your wonderful review and for choosing our Aberdeen branch for your car hire needs over the past 20 years!

We're delighted to hear that you've consistently found the entire process, from booking through to vehicle return, efficient and competitively priced. Building long-term relationships with customers like you means a great deal to us, and it's fantastic to know we've been a trusted part of your holidays in Scotland for so many years.

Thank you for your continued loyalty and support. We look forward to welcoming you back to Aberdeen and helping with many more enjoyable trips in the years ahead!

Laura
Arnold Clark Car & Van Rental

Rated 5 out of 5 stars

Good

Its good company

4 August 2026
Arnold Clark Car & Van Rental logo

Reply from Arnold Clark Car & Van Rental

Hello Dominik,

Thank you for your review! We're pleased to hear that you think we're a good company. We really appreciate you taking the time to share your feedback, and we're glad we could provide you with a positive experience. We look forward to serving you again in the future.

Laura
Arnold Clark Car & Van Rental

Rated 5 out of 5 stars

Super friendly

Super friendly, helpful and efficient staff.
Car immaculate, fuel efficiency and easy to drive. Highly recommend

31 July 2026
Arnold Clark Car & Van Rental logo

Reply from Arnold Clark Car & Van Rental

Hello,

Thank you for your fantastic review! We're thrilled to hear that you found our team super friendly, helpful, and efficient. It's also great to know that the car was immaculate, easy to drive, and fuel-efficient throughout your rental.

We really appreciate your recommendation and your kind comments about both our staff and vehicles. Thank you for choosing us, and we look forward to welcoming you back for another excellent experience soon!

Laura
Arnold Clark Car & Van Rental

Rated 5 out of 5 stars
Arnold Clark Car & Van Rental logo

Reply from Arnold Clark Car & Van Rental

Hello Yu Chu,

Thank you for your review! We're delighted to hear that you had a really good experience with us. Providing a smooth and enjoyable service for our customers is what we aim for, so it's wonderful to know we met your expectations. We appreciate your feedback and hope to welcome you back again soon for another great rental experience!

Laura
Arnold Clark Car & Van Rental

Rated 5 out of 5 stars

The staff were very helpful and…

The staff were very helpful and professional

31 July 2026
Arnold Clark Car & Van Rental logo

Reply from Arnold Clark Car & Van Rental

Hello,

Thank you for your wonderful review! We're delighted to hear that you found our staff helpful and professional. Providing excellent customer service is always our priority, and it's great to know that our team made a positive impression on your experience. We truly appreciate your feedback and look forward to welcoming you back again in the future.

Laura
Arnold Clark Car & Van Rental

Rated 5 out of 5 stars

Nice experience

Easy to book, smooth handling and branches all over Scotland

24 July 2026
Arnold Clark Car & Van Rental logo

Reply from Arnold Clark Car & Van Rental

Hello,

Thank you for your great review! We're delighted to hear that you found the booking process easy and enjoyed a smooth driving experience. Having branches across Scotland helps us make vehicle hire as convenient as possible, so it's wonderful to know that was a benefit to you. We appreciate your feedback and look forward to helping you with your next journey!

Laura
Arnold Clark Car & Van Rental

Rated 5 out of 5 stars

I'm so glad they received this award

I'm so glad they received this award! I wanted to share that my local branch, South Street, really stood out to me. The staff consistently went the extra mile to ensure I got what I needed. I always felt welcome there, which is something that doesn’t happen often for me. So, I just want to give a shout-out to the wonderful staff at South Street!

12 June 2026
Unprompted review
Arnold Clark Car & Van Rental logo

Reply from Arnold Clark Car & Van Rental

Hello George,

Thank you so much for your kind words! We're especially delighted to hear that the team at our South Street branch made such a positive impression. Providing a warm welcome and going the extra mile for our customers is exactly what we strive for, so it's wonderful to know the team delivered that experience for you. We'll be sure to pass your feedback on to the South Street staff, who will be thrilled to hear your recognition. Thank you for taking the time to share your experience, and we look forward to welcoming you back again soon!

Laura
Arnold Clark Car & Van Rental

Rated 5 out of 5 stars

Lovely car ready for us when we…

Lovely car ready for us when we arrived. Practically a brand new car, I felt bad for adding so many miles to the clock!

31 July 2026
Arnold Clark Car & Van Rental logo

Reply from Arnold Clark Car & Van Rental

Hi Roz,

Thank you for your fantastic review! We're delighted to hear the car was ready and waiting for you on arrival, and even more pleased that you enjoyed driving such a new vehicle. Don't worry about the extra miles, that's exactly what our cars are there for! We hope they helped make your journey even more enjoyable, and we look forward to welcoming you back again soon.

Laura
Arnold Clark Car & Van Rental

Rated 5 out of 5 stars

Great customer service support and they…

Great customer service support and they provided a great quality car which was in condition..

3 August 2026
Arnold Clark Car & Van Rental logo

Reply from Arnold Clark Car & Van Rental

Hello Jonny,

Thank you for your great review! We're delighted to hear that you received excellent customer service and that the vehicle provided was of such high quality and in excellent condition. Providing reliable, well-presented vehicles alongside outstanding customer care is always our goal. We truly appreciate your feedback and look forward to welcoming you back for another great rental experience in the future.

Laura
Arnold Clark Car & Van Rental

Rated 5 out of 5 stars

Great hire

Great hire. Like new vehicle. Clean, comfortable, sporty. People at collection and return were great too. Highly recommend.

3 August 2026
Arnold Clark Car & Van Rental logo

Reply from Arnold Clark Car & Van Rental

Hello Aubrey,

Thank you for your fantastic review! We're delighted to hear that you enjoyed your rental and found the vehicle to be like new, clean, comfortable, and sporty. It's also wonderful to know that our team made both the collection and return process a great experience. We really appreciate your recommendation and your kind feedback, and we look forward to welcoming you back again soon.

Laura
Arnold Clark Car & Van Rental

Rated 4 out of 5 stars

The vehicle was really comfortable and…

The vehicle was really comfortable and was a nice drive, and I would definitely hire a vehicle at Arnold Clark’s again.

25 July 2026
Arnold Clark Car & Van Rental logo

Reply from Arnold Clark Car & Van Rental

Hello Paul,

Thank you for your wonderful review! We're delighted to hear that you found the vehicle comfortable and enjoyable to drive. It's great to know that your experience was such a positive one and that you would choose Arnold Clark again for your future rental needs. We truly appreciate your feedback and look forward to welcoming you back soon.

Laura
Arnold Clark Car & Van Rental

Rated 5 out of 5 stars

Consistency of high standard

The friendly and quality of service from the staff is the best I have had by far from any hire company or any company to be completely honest and their vehicals second to none.

3 August 2026
Arnold Clark Car & Van Rental logo

Reply from Arnold Clark Car & Van Rental

Hello Don,

Thank you for your amazing review! We're absolutely delighted to hear that you rate our team's friendliness and quality of service so highly. To be compared not only with other hire companies but with any company is incredibly rewarding and a real testament to the hard work of our staff. It's also fantastic to know that our vehicles met your expectations. We truly appreciate your kind words and look forward to providing you with the same exceptional experience again in the future.

Laura
Arnold Clark Car & Van Rental

Rated 5 out of 5 stars

Very nice

Very nice, fast, hassle-free service

3 August 2026
Arnold Clark Car & Van Rental logo

Reply from Arnold Clark Car & Van Rental

Hi Geza,

Thank you for your review! We're delighted to hear that you found our service friendly, fast, and hassle-free. Providing a smooth and efficient rental experience is always our goal, so it's wonderful to know we delivered that for you. We appreciate your feedback and look forward to welcoming you back again soon.

Laura
Arnold Clark Car & Van Rental

Rated 5 out of 5 stars

Amazing service

Amazing service. Brilliant price and exceptional staff

3 August 2026
Arnold Clark Car & Van Rental logo

Reply from Arnold Clark Car & Van Rental

Hello Dave,

Thank you for your fantastic review! We're thrilled to hear that you received amazing service, found great value in our pricing, and were looked after by our exceptional team. Your kind words mean a lot to us, and we're delighted we could make your rental experience such a positive one. We look forward to welcoming you back again soon.

Laura
Arnold Clark Car & Van Rental

Rated 5 out of 5 stars

Excellent service

Wonderful experience every time I use Arnold Clarke

3 August 2026
Arnold Clark Car & Van Rental logo

Reply from Arnold Clark Car & Van Rental

Hello Theo,

Thank you for your wonderful review! We're delighted to hear that you have a great experience every time you use Arnold Clark. Consistently delivering excellent service is what we strive for, so it's fantastic to know we've been able to meet your expectations on each visit. We truly appreciate your continued support and look forward to welcoming you back again soon.

Laura
Arnold Clark Car & Van Rental

Rated 5 out of 5 stars

Car hire

Very friendly staff and explained everything when hiring a car for a couple of days .

1 August 2026
Arnold Clark Car & Van Rental logo

Reply from Arnold Clark Car & Van Rental

Hello Debbie,

Thank you for your lovely review! We're pleased to hear that our team was friendly and took the time to explain everything clearly when you hired your car. We want all our customers to feel confident and comfortable throughout the rental process, so it's wonderful to know we achieved that for you. We really appreciate your feedback and hope to welcome you back again soon.

Laura
Arnold Clark Car & Van Rental

Rated 5 out of 5 stars

Great team.

Great team both helpful and knowledgable. Quick efficient service.

3 August 2026
Arnold Clark Car & Van Rental logo

Reply from Arnold Clark Car & Van Rental

Hello Raymond,

Thank you for your great review! We're delighted to hear that you found our team helpful, knowledgeable, and efficient. Providing quick, professional service is something we take great pride in, so it's wonderful to know we met your expectations. We truly appreciate your feedback and look forward to welcoming you again for your next rental.

Laura
Arnold Clark Car & Van Rental

Rated 5 out of 5 stars

Nihal from Sydenham made my experience…

Nihal from Sydenham made my experience so easy and I hope she looks after us again. She’s a prime example of excellent customer service.

3 August 2026
Arnold Clark Car & Van Rental logo

Reply from Arnold Clark Car & Van Rental

Hi Daniel,

Thank you for your wonderful review! We're delighted to hear that Nihal made your experience so easy and stress-free. She'll be thrilled to know that her friendly and professional approach had such a positive impact on your rental. We pride ourselves on delivering excellent customer service, and it's fantastic to hear that Nihal is a prime example of that. We truly appreciate your kind words and look forward to welcoming you back again soon.

Laura
Arnold Clark Car & Van Rental

Rated 5 out of 5 stars

Fantastic service with a lovely car I…

Fantastic service with a lovely car I ended up extending for another week.
Genuinely sad to hand the car back to the extent I'm thinking of buying one.

3 August 2026
Arnold Clark Car & Van Rental logo

Reply from Arnold Clark Car & Van Rental

Hi,

Thank you for your fantastic feedback! We're delighted to hear that you enjoyed the car so much that you decided to extend your rental for another week. We really appreciate your kind words about our service and look forward to helping you with your next rental.

Laura
Arnold Clark Car & Van Rental

Rated 5 out of 5 stars

The staff the cars I've hired the…

The staff the cars I've hired the handling from team members been fantastic

3 August 2026
Arnold Clark Car & Van Rental logo

Reply from Arnold Clark Car & Van Rental

Hello,

Thank you for your fantastic review! We're delighted to hear that you've had such positive experiences with both our vehicles and our team. It's wonderful to know that our staff have consistently provided fantastic service and made the rental process a smooth one for you. We truly appreciate your support and look forward to helping you again in the future.

Laura
Arnold Clark Car & Van Rental

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