Arkadium Reviews 555

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 216 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being efficient, fast, and informative, often highlighting their helpfulness and professional demeanor. The customer service is frequently described as exceptional, with many people appreciating the quick response times and the thoroughness in resolving issues, often within 24 hours. Reviewers also enjoy the extensive and well-curated variety of games, finding them challenging and engaging, and appreciate the ability to choose their favorite games. However, some people were dissatisfied with the user experience, noting issues such as games freezing, being slow or jerky, and progress being wiped. A few other people also felt that some games were too difficult or had design flaws, making them less enjoyable.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, friendliness, and... See more

Customer service

Users describe positive interactions with customer service, consistently praising its efficiency, speed, and... See more

Response time

Reviewers highlight positive aspects of response time, with many customers expressing satisfaction with the... See more

User experience

People report ambiguous experiences with user experience, with some finding the games challenging and fun,... See more

Product

Customers consistently note ambiguous experiences with product, with many praising the fun and challenging... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stay away from Fill it ins . Mahjong are is easier than I thought it would be . Dimensions Mahjong is easier than regular Mahjong ( dimensions make it sound harder while it’s easier) . Warning with s... See more

Company replied

Rated 5 out of 5 stars

As I have said many times, the support from Arkadium is efficent, fast and so informative. They always resolve tech issues, they take into account my suggestions....they are diligent, reliable and the... See more

Company replied

Rated 5 out of 5 stars

Newman's Hard Crossword puzzles is created daily by Arkadium. I experienced an anomaly when signing on and found a link to customer service. I wrote my event and sent it. Text said they would answe... See more

Company replied

Rated 5 out of 5 stars

I've been an Arkadium subscriber for a number of years now. The support team at Arkadium is second to none. They respond quickly (although in my case the hemisphere difference means 12 hours) and i... See more

Company replied


Company details

  1. Gaming service Provider

Written by the company

Arkadium is a company that specializes in creating engaging, high-quality casual games. Founded in 2001, Arkadium focuses on developing games that are both fun and mentally stimulating, catering to a wide range of players. The company is known for its web and mobile games, many of which are popular in digital publications and are designed to be accessible and enjoyable for players of all ages. Arkadium’s mission is to create games that bring joy and enrich people’s lives through play.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

555 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Arkadium support team reached out to me…

Arkadium support team reached out to me several times when I had an issue with a game. Timely responses when I submitted information.

7 August 2025
Unprompted review
Arkadium logo

Reply from Arkadium

Thank you, Elise! 🙏 We’re glad our team could follow up and provide timely responses to your game issue ⏱️🎮. Your feedback helps us keep improving and we appreciate you taking the time to share it!

Rated 5 out of 5 stars

The best gaming site around!

If you like playing games that keep your mind active, this site is Paradise! Crosswords, word games, Sudoku - a whole array of fun! I could spend all day here (and, sadly, I have!). Highly recommend Arkadium.

7 August 2025
Unprompted review
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Reply from Arkadium

Hi Catmom! We’re so happy to hear you’re enjoying our games! 🧩🖤 From crosswords to Sudoku, we love keeping minds active and entertained. Thank you for the kind words and for recommending Arkadium — we’re glad to be your gaming paradise!

Rated 5 out of 5 stars

Excellent service

Excellent service. Problem was promptly identified and resolved . Explanation of the problem was proved and further assistance encouraged if the problem returns.

28 July 2025
Unprompted review
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Reply from Arkadium

Thank you, Elizabeth! 🌟 We're so glad our team could help quickly and clearly. It's great to hear the explanation was helpful—don't hesitate to reach out if you ever need us again!

Rated 5 out of 5 stars

Problem with Arkadium

I had a problem, I contacted
Arkadium, and they provided me
a fix and all was well

23 July 2025
Unprompted review
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Reply from Arkadium

Thanks so much for sharing, Chuck! 😊 We're glad we could sort things out and get you back to playing. If you ever run into anything again, we're just a message away!

Rated 5 out of 5 stars

Great service.

They were quick to reply and genuinely interested in my comment.

24 July 2025
Unprompted review
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Reply from Arkadium

Thank you, Sharon! 💬 We're so glad you felt heard and supported. Our team always aims to respond quickly and with care—your feedback means a lot to us!

Rated 5 out of 5 stars

Great company!

16 July 2025
Unprompted review
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Reply from Arkadium

Thank you, Wanda! 💙 Short and sweet—just like your review! We're so glad to have you with us and truly appreciate your support.

Rated 5 out of 5 stars

Arkadium has always been responsive…

Arkadium has always been responsive when I’ve run into a problem playing one of their games. I’ve had health problems during the time of this last issue, so I haven’t been able to be fully invested in the process of helping them find a bug. I don’t know how much it exists anymore because I haven’t been able to play as often, but I’ve found that, unlike a lot of providers of services, the people at Arkadium respond promptly and stay with an issue until they’ve got it resolved. That’s fantastic.

26 July 2025
Unprompted review
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Reply from Arkadium

Hi Marlyn! Thank you for your thoughtful message! We're really sorry to hear you've been having health issues and hope you're feeling better soon. 💙 We're grateful for your trust and kind words—our team is always here to help, no matter what. Take care, and we hope the games bring you some joy and comfort!

Rated 5 out of 5 stars

Everything is working wonderfully!!!

Everything is working wonderfully well now!!! Even faster than before as well! Thank your IT/support for such a quick response and resolution within 24 hrs!! I must give praise to your team! Other game sites do not communicate at all nor do they respond as timely as you did! I am so pleased to be able to play the Arkadium games, so challenging and are very fun!! I have played the games for quite awhile and never had a problem before, so Kudos to your team!!

24 July 2025
Unprompted review
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Reply from Arkadium

Hi Sherry! 🌟 Thank you so much for your kind words — we’ve shared your praise with our Support and IT teams, and it truly made their day! We’re so glad everything is running smoothly again and that you're enjoying our games. Your loyalty means the world to us! 💙 Happy playing!

Rated 5 out of 5 stars

Great and positive reaction to my…

Great and positive reaction to my query. Very impressed.

25 July 2025
Unprompted review
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Reply from Arkadium

Jane, thank you so much for the kind feedback! We're really glad we could help and that you had a positive experience. Don’t hesitate to reach out again anytime! 😊

– The Arkadium Team

Rated 5 out of 5 stars

Arkadium's Hurdle is even better than Wordle

I'm retired, I spend plenty of time playing games on Arkadium. I really like their wordle-equivalent Hurdle. I also like the scrabble game and a few others.
Occasionally, I've had problems with the site and their customer support has been very helpful and responsive.
It is inexpensive to subscribe for no ads and well worth it.

24 July 2025
Unprompted review
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Reply from Arkadium

Hi Fran,

Thanks so much for your kind words! We're happy to hear you're enjoying Hurdle and our other word games — especially as part of your daily routine. It's great to know our support team has been helpful when needed. We truly appreciate your support as a subscriber! 💙

– The Arkadium Team

Rated 5 out of 5 stars

Arkadium support get a thumbs up

Arkadium support staff is fast, efficient and gets the job done. Best responses I have ever gotten from a game app. Love them

17 July 2025
Unprompted review
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Reply from Arkadium

Hi Mary! Thanks so much for your kind words! 💙 We're happy to hear our support team made a great impression. We'll keep working hard to make sure you always feel supported and enjoy your time with our games! 🎮👍

Rated 5 out of 5 stars

If you love Wordle, you'll be thrilled with Hurdle

As a Wordle addict, I was thrilled to find the Hurdle game brought to you by Arkadium. Recently though I was having a problem accessing the game through their website. I sent a message to the developer, totally expecting to be ignored which has been my experience with other developers. However I received a fantastic and quick response and by discussing what I was experiencing and what I was doing, they gave me a quick fix and then followed up a day or two later saying that they had made changes that fixed the original problem. Great customer service does exist!

21 July 2025
Unprompted review
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Reply from Arkadium

Hi Emskware! Thank you for the wonderful feedback! We're so glad you discovered Hurdle and reached out when something wasn't working right. Our team is always here to help, and it’s great to hear the fix worked and improved your experience. You're why we do what we do! 💙🧩

Rated 5 out of 5 stars

Good people at Arkadium

A road I I'm techs always respond promptly and get to.the crux of the issue.

15 July 2025
Unprompted review
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Reply from Arkadium

Hi Peg! Thanks for your kind words! We're glad our team could help and get straight to the point. It's always our goal to make things easier and faster for you. Appreciate you being part of the Arkadium community! 💬💙

Rated 5 out of 5 stars

I was stuck on a very hard level or…

I was stuck on a very hard level for the longest time. I already used up all my boosts so I couldn't do anything to help me pass it. When I reached out to the team they responded right away. They suggested I watch some ads to earn coins. The problem was I did not have the ad icon. I sent them some screenshots and they did something to help me pass the level. They will continue to look into why I'm missing the icon for ads.

11 July 2025
Unprompted review
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Reply from Arkadium

Hi Esther! Thanks so much for sharing your experience! We're glad the team could help you move past that tough level. 😊 Thanks for sending the screenshots — they were super helpful! We're continuing to look into the missing ad icon and will do our best to get it sorted. 🎯 If you ever need anything else, we're here for you! 💬

Rated 5 out of 5 stars

Great Staffing at Arkadium…

Arkadium staff always act fast to help with any difficulties I've had with the site. Greatly appreciate how kind, polite and helpful they have been. Olga was the latest person to assist. Makes playing the crossword puzzle a relaxing part of the day.
Thanks to everyone at Arkadium for a great way to start the day.

16 July 2025
Unprompted review
Arkadium logo

Reply from Arkadium

Hi Elizabeth! Thank you so much for your kind words! 😊 We're happy to hear that our team, especially Olga, could make your experience smoother and more enjoyable. It's great to know the crossword puzzle is a relaxing part of your day — that’s exactly what we aim for! 🧩☀️

Rated 5 out of 5 stars

Excellent Support

I was surprised with the level of support I got from Arkadium when I reached out for help. They quickly replied to me and even sent me another email when I hadn't responded in a few days. Despite my obvious lack of tech skills, the person/people helping me were very patient and ultimately got me the answer I was looking for.

16 July 2025
Unprompted review
Arkadium logo

Reply from Arkadium

Hi! Thank you for the lovely feedback! 😊 We’re so happy to hear our team could support you patiently and thoroughly. No tech skills needed — we’ve always got your back! 💻🤝

Rated 5 out of 5 stars

Awesome Service.

Rodrigo stuck right with me from start to finish to get me back on track, so I can enjoy doing my crossword puzzles each evening.

16 July 2025
Unprompted review
Arkadium logo

Reply from Arkadium

Hi Steve! Thank you! 😊 We're so glad Rodrigo was able to help you out from start to finish. Enjoy your evening crossword time — we’re always here if you need us again! 🧩✉️

Rated 5 out of 5 stars

Responses are always timely and always…

Responses are always timely and always polite.

15 July 2025
Unprompted review
Arkadium logo

Reply from Arkadium

Hi Denise! Thanks so much for your kind words! 😊 We're glad to hear our team’s responses have been timely and polite — that’s exactly what we aim for. Always here if you need us! 💬✨

Rated 1 out of 5 stars

Ive bought 5000 gems from them

Ive bought 5000 gems from them, but they didn't deliver any money! I've tried contacting support, but they don't answer. This company scammed me.

11 July 2025
Unprompted review
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Reply from Arkadium

Hi Kennith! We respond to every single complaint. Please, write us on support@arkadium.com and we will assist you very quickly. We are not scamming people - never. We are offering games and our job is to deliver fun for our players.

Rated 5 out of 5 stars

Arkadium has the best games

Arkadium has the best games. A huge variety to choose from & the support team has been there to answer my questions quickly. They really listen, not just a bot answer. Large gaming boards, ease of maneuvering around the site. What more could you ask for.

14 July 2025
Unprompted review
Arkadium logo

Reply from Arkadium

Hi Suzanne! Wow, thank you! 🌟 We're so glad you're enjoying the game variety, smooth site experience, and responsive support — real humans included! 😊 Your feedback means a lot, and we’ll keep working to make Arkadium your favorite place to play. 🎮💙

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