SAP Ariba Reviews 99

One of the worst portals I've used

Why are companies even using this? Just like all other reviews, minimal support. The clients struggle to get the right people in and when they do we need to create more and more emails as existing ones don't seem to work. When we do get it we can't see the specific job or event so the client has to go back and forth to try and figure more things out. Our most recent issue is that the client has created 2 separate events but the events are titled the same thing which they can't even change after creating the event. The number of jobs that have been declined because of using this portal is starting to increase.

This is a dreadful website and impossible to work with. My heart sinks when a customer uses it. I have even once managed to get a member of their customer service team to speak to me (usually impossible) who admitted that it was terrible. Often it just hangs and moves very slowly or crashes completely. It needs to die a death.

Couldn't pay me to use this again.

Horrible, unintiuative and outright dishonest on the customer service side. Support staff are non existent. If you are a supplier, THIS WILL HURT YOUR BUSINESS IF YOU USE IT. Payments/invoices WILL BE DELAYED.

This whole system is a total scam... You are made to believe to be signing up to a free to use system after your customer invites you to create an account. Nowhere in the process are you being told you will get charged, only a small reference to fees is made in the T&C but even there is not made clear. This is highly illegal in Europe! Still when you complain about it you get answers from what seem to be complete retards who will spam you with all sorts of non-relevant documents in order to try to convince you to pay. Those people refuse to give any normal answers to your questions. My advise: refuse to pay regardless of how much they threaten you, they will not take the case to court anyway as not only the amounts are too small but also they know very well their methods do not meet the legal requirements.

SAP Ariba should be ashamed of this platform - it's incredibly slow, unintuitive, consistently bugged, no support for standard members who are forced to use this platform by their customers. The UI is shameful for a platform in 2026. Sort it out!

It is easily the worst user experience you could ever imagine; no help, no contact us - the pages dont even fit on desktop let alone mobile!!. Shame on a big company like SAP to have a service so utterly unfit for purpose. Even the portal (or sent emails) wont allow you to unsubscribe from their never ending pointless emails about service outages and updates. If I had any say - there is no way I would ever use this service. I would rather go back to carrier pigeon! Hybris people - where are you? ....help redesign this disastrous system.

The least user friendly system on the market. It is simply woeful

This platform is unstable and often does not let you go to the next page. As supplier I implore my clients to please find another page.

Waiting for my client to pay me but they can't for a week or more now because of IT issues with Ariba. In future I will avoid any clients who use this system.

Procurement systems are always convoluted but SAP Ariba is by far the worst! I would strongly encourage any procurement team to avoid using this platform.

Worst procurement program ever.

Used Ariba as service provider for a logistics cooperation. Uploaded tender accordingly

Customer didnt see my documents. Claims that we didnt uploaded the offer.

Have proof for uploadings.

SAP Ariba is non functional. That is the only way that I can describe it. Simply put, it does not work or function. It has the worst user interface I can imagine. Basic steps to get to an RFP ( that exists and has a documented number) do not work. Search is, well, non functional. Perhaps worst of all, the SAP Ariba interface has been like this since it was introduced and one assumes to poorly coded that it is impossible to change. Just awful.

Garbage system, lots of issues, foreign address has to be fitted to specific format with US convention, otherwise can not go through. Trash.

Frustration, desperation, anger. SAP Ariba is simply awful. I curse the day that i got involved with this hell machine.

Account suspended

I have tried and tried to get it out of this status. ABSOLUTELY HORRIBLE HELP. When I finally do get someone to response they either tell me its not their department or say they will help and dont. Now its showing I have zero bills and its still suspended! I cant get anyone to respond!!

Is this really a service of a wellknown and worldwide company? It looks like a 5years old kid on 2 redbulls did the development.
What a sh%$#t show!

Absolutely horrible system. Wanted to give zero stars but could not post a review without giving one star. Constant problems and has lost Invoices entered. Also loses login requirements causing severe issues having to set up complete new login access.

Just like the other reviews, this software makes me wanna quit my job. This software has no quick server at all, logs me out 5720937 times a day. This should not exist. I don't even think they care, it's like this software is from 1980, which is not even possible.

Writing from a supplier's point of view!
Invoices on average take longer to receive payment than a non-Ariba customer. Ariba constantly crashes or has bugs! Highly recommend not to use Ariba!