Argos Reviews 

Terrible experience with the Live Chat

Before going in store and wasting my time i tried using the live chat. Once i battled through the virtual agent i got through to what was supposed to be a live agent. The agent didnt understand my basic question and kept giving me stupid answers. Customer service at argos is terrible. As usual, everything is fine when stuff works but if you have a question or query dont expect much from their live chat agents.

Not going to waste a moment of my life explaining how sh!t this whole experience was. Just Arrrggh!

Purchased Apple AirPods 3 online. Collected from Glasgow Fort. They have been opened and have a quality check sticker put on them? The box is disgustingly dirty. Live chat with customer service proved useless. Sent back to the store?! I live miles away from there. No help whatsoever. Is this the Argos way now. We give customers used and/or dirty products you open?! Wow! Will be returning for a refund. Absolutely no chance I am spending over £200 on a product that has been sold to me in that manner and I don’t know if they have been used! Disgusting Argos sort your stores and customer service out! Actually help your customers.
Beware! Check everything with them!

After being a loyal Argos customer for over 20 years I can safely say that I will not purchase one more thing from them.
Back in June I brought a Nintendo game ‘pets klinic’. When my daughter opened it for her 7th birthday the game was missing inside. It then took a month to get a gift card sent to me.
Imagine my annoyance when I place another order online and one of the items was the same game - Pets clinic cats and dogs. You never guess what !??? Yep the game was Missing again. Am I just extremely unlucky or is there an issue with the production line ?
All the hassle and tears from my daughter and I get given a £5 goodwill gesture.
Argos you should be ashamed of yourselves.

Worst customer service ever won’t refund and item that was damaged in box

Disgusting customer service.

Faulty item needed exchanging. 3 phone calls to customer service later and still
No resolution. Could hardly speak English and very difficult to understand. No stock in store for the exchange. Was told I need to buy the £150 product AGAIN online in order to have it delivered to my store to do the exchange. WHAT??!!! I explained I wasn’t prepared to do this as it was ridiculous and could they just have one sent to my store for the exchange. The lady couldn’t understand what I was asking. We round round in circles for over an hour. She fobbed me off giving me a “warehouse” number to ask them (aka doing her job for her) but I already had the same number - the store number. Not the “warehouse”. She was clearly reading off a script and couldn’t answer any of the questions I had. It was an absolute joke. I ended up going to said store and getting help within 15 mins from someone who actually understood me. Absolute disgrace.

Why is Argos so bad? I ordered x10 picture frames at the same time. I collect 8 from the local collection point. Phone customer service to go through the automated system, only to wait and speak to someone who doesn't speak English well, and basically tells me she can't help, as she has limited access to the system. What a joke. Don't bother with these muppets.

Awful delivery service with Yodel. Absolutely ridiculous trying to chase my parcel in circles for 5 days now. Meant to be delivered on th 16th, then yesterday, still nothing. No help from Argos, they just sent details for tracking Yodel and consider their part done. I did not choose that delivery company and will never again order anything from anyone using their service!!

I went to argos to buy a portable radio. Big mistake, they are the most unprofessional bunch of people that I have come across. So i went on to Currys. Not much better but I did a radio.

I put a laptop in for repair a month ago, I have had no emails at all to tell me it was sent ok, I left it the 21 days and contacted Argos by their chat option, person at the end was reading from a script as all they kept saying was wait for the email... nothing so I contacted them again, and again got the same response. But this time said I would get an email within 24 hrs... non arrived so I googled for a number. They guy at the end was in a call centre in India, and although very nice and polite.. basically said the same, although he did check my phone number and email were correct. He also said he would escalate it as to why I hadn't been contacted, but I wont hear anything. I am going I to the sore tomorrow, but I really cant see what they can do either. Argos if you bother reading these, which I doubt. Get your act together..another customer lost...edit:- I have just been i to the store where I dropped off said laptop, brilliant service, showed me everything that was happening and with a smile. Will never use the online or ohoneline again but I feel sorry for the over worked staff having to deal with customers and complaints department...BTW they had to nudge the repair people to come and get it. But I will persist till I get it back.. hopefully not more broken that when it went in...

Waited 3 weeks on an online order that didn’t come. No communication with cancelled deliveries. No communication that order was to be funded. Text message surprise to say I’ll wait 7 days for refund. Customer service online chat worst I have experienced, staff very rude and u helpful.

So it's seems like every electrical item I buy from Argos has faults.
I went through at least 4 phones, all with issues.
Both tv's switch off and on, on their own!
My microwave sometimes overheats and sometimes no heat!
And the tablet, the camera only works on one side!
Fingers crossed they except my demand for a refund.
I had tried to return the tablet after realising that not all tablets take sim cards, because the seal on the box had been broken, they refused to let me exchange it.
So I came home and ordered wifi so my son can make good on his birthday present!
All this to set it up, and it's faulty!!!
The phone I'm using now is one of the four I had issues with, couldn't go without a phone so I kept it. It's Samsung Galaxy, respectable, but, NOT IF ITS FROM ARGOS!
ABSOLUTELY HAD IT WITH THIS COMPANY. NEVER GETTING ANOTHER PENNY OUT OF ME!!

Really helpful customer assistance lady at Ashton store I was asking all about a clothes dryer and the assistant knew all about the product we both agreed that the dryer was a good buy also pointing out the options on insurance really new her job with a smile

Argos in Wembley, overworking the staff, poor guy had to attend the customers and also pick up the goods at the back, saturday morning it's obviously going to be busy
more staff to help him.
Your customer services going down to save money overworking your staff,
I got good customer service from your staff considering the circumstances.
You should pay he double doing a two man job.
shame on Argos treating their staff like this.

Purchased 2 items online wrongly put collection store so rang them and asked if I could changed store for collection but very unhelpful. Saying I would have to cancel items wait 5 days for refund only wanted store changing. Mad part is they had them in stock. Poor customer service

I received info to suggest my password had been in a data leak so I then tried to reset it. The email link never arrived in my email box (any of them, spam etc) so I was hugely concerned and set out to contact Argos 🤣 it seems there’s more chance in speaking to Lord Lucan than anyone at Argos so had to settle for a web chat. After being messed around with AI I got through to someone who said they would escalate my concerns and I’d be contacted within 48 hours. A week later nothing but tumble weed! Again I was forced through the time consuming and irritating process again, to be told again it will be escalated! I expressed my concern that my account had been compromised for over a week now. I have still heard nothing. How can this be allowed!!!!!

Awful delivery service!!

Ordered £250 chest of drawers at the beginning of August to be delivered 3 weeks later at the end of August. On the day of delivery, I took a day of annual leave from work to be in for the delivery. Our time slot was sent to us the day before saying 2-4pm. Come 5pm, still no drawers.

We spent ages on the phone to them (turns out the driver just cancelled the order and we had no idea) and was offered a new delivery date a further THREE WEEKS AWAY, bear in mind we had already sold our old chest of drawers so our clothes are just living on the floor (granted that’s not Argos’s fault but when you make a purchase you expect to receive your item when promised!!).

We begrudgingly accepted our new delivery date, being texted a 2 hour slot from 2-4pm again. Once again, 5pm rolls around and still nothing a delivered.

Called them and was told it would be delivered between 7-8pm due to issues with a van breaking down. It was a Friday night!! We cancelled our plans to stay in for the delivery…

8pm came and still NOTHING! No communication or anything. I called them AGAIN to be told this time that the delivery had been cancelled due to staffing issues. Why are the excuses different each time?? Why is there no communication to their PAYING customers??

We are still without our chest of drawers nearly 6 weeks later, and have been offered a different delivery slot another 3 weeks from now, which is just not good enough and I don’t trust that it will be delivered. We have been offered free delivery (yay for me!!) and a £20 gift card to spend in Argos on a product that will probably never be delivered anyway.

Absolutely awful experience and I can see from everyone else’s reviews that this is apparently just normal for Argos. Having wasted time, money, 2 days of annual leave plus our date night and STILL no chest of drawers, I can absolutely say that I will be telling people to stay away from this disgraceful service. Something needs to change!!!

Ordered Sunday afternoon…Deliver scheduled for Monday between 2 - 9…needless to say didn’t turn up no explanation until Tuesday morning ….telling me delivery between 6 - 8….unbelievable….i expected it to be delivered Tuesday MORNING

Don’t bother using the delivery service they will have you waiting about all day just to be let down. Awful service.

Shocking to think this is a company owned by Sainsbury's. Delivery supposed to arrive on a Monday, marked as delivered, nothing had arrived. Contacted online support who said it was a fault with their system.
Rearranged delivery for next day. The delivery again failed to arrive in the 7am to 2pm slot, so I called Argos and they said it could be rearranged for another day... No thank you, refund please.
30 minutes later the van arrived and package was fine but experience of delivery was awful.
I feel sorry for the poor people on the end of the phone dealing with the delivery fallout of customers. Don't give a date/time slot if you can't make it.