Argos Reviews 

276,025
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 30,287 reviews, reviewers had a great experience with this company. Customers consistently praise the helpful and efficient staff for their polite service, often going the extra mile to assist. The ordering, collection, and delivery processes are frequently described as smooth, straightforward, and quick, with many appreciating the convenience and positive product experiences. However, some people mentioned issues with product quality, such as items being flimsy or non-functional. Delivery services were occasionally problematic, with orders not arriving as scheduled or being delivered damaged. Additionally, some reviewers were not happy with certain aspects of customer service, citing unhelpful staff or difficulties with returns and order accuracy.

What people talk about most

Product

Customers had ambiguous experiences with product quality and functionality, with some praising items like air... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers reporting positive... See more

Order

Consumers find order experiences to be ambiguous, with many reporting smooth processes from ordering to... See more

Service

Clients share positive opinions on service, with many reviewers praising the brilliant, speedy, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting helpful and efficient service from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As always, warmly welcomed. I was served by Stan, collected purchased which l am so pleased with. Stan also helped me sort out another issue l had with a product l purchased a few years ago, excellent... See more

Company replied

Rated 5 out of 5 stars

In my search for a new kettle I narrowed down my choices and then compared prices and delivery times before deciding. I chose Argos because they were offering the best price with next-day pick up at t... See more

Company replied

Rated 5 out of 5 stars

My charger was in stock and available for immediate collection. An efficient, hassle free experience. I use the Argos website for all “need now” purchases as Sainsbury’s is just a short walk away, and... See more

Company replied

Rated 5 out of 5 stars

From putting the order in online for a lawnmower it was all simply and straight forward to go to the store and pick up the item already waiting to be picked up. The staff were cheerful and efficient... See more

Company replied


Company details

  1. Electronics & Technology

About Argos

Written by the company

Established in 1973, Argos is a leading UK general merchandise retailer offering more than 60,000 products. Its range of Technology, Home & Furniture, Toys, Appliances, and Health & Beauty products are available through its website, apps, stores and convenient Click & Collect points inside Sainsbury’s supermarkets. Argos is a technology-led retailer; its website receives on average a billion visits a year and 70% of sales originate online.

Argos App
You can download the Argos app for both Apple and Android devices.

Delivery and collection
Its market-leading Fast Track delivery service is available across more than 90% of UK postcodes, seven days a week, and offers home delivery in as little as four hours up to 10pm.

Store Locator
Find a store near you using the Store locator


Contact info

4.1

Great

TrustScore 4 out of 5

276K reviews

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4.1

All reviews

(276,025)

28,788 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Refuse to refund laptop

I tey to refund asus laptop to argos but they told me they can't take it because it was open and use, but according to English law I have 14 day to return used items, but argos team said that they can't took it because it's against they policy, so they act against english law and i go to court

4 August 2026
Argos logo

Reply from Argos

Hi Artur,

I am truly sorry to hear about your frustrating experience with the return of your laptop. I understand your concerns regarding our returns policy and the issues you've encountered. I am reviewing this to improve our service.

Thanks,
Sanjukta.

Rated 5 out of 5 stars

Reliable

Reliable, efficient, and reasonably priced as always. Argos is my go to for everyday items.

4 August 2026
Argos logo

Reply from Argos

Hello there,

I am happy to hear that you find our service reliable, efficient, and reasonably priced. Thank you for making us your go-to for everyday items!

Thank you for your Amazing 5-star review.

Best wishes,
Sumana.

Rated 5 out of 5 stars

Helpful staff with a easy to use site…

Helpful staff with a easy to use site ordering and pick up was easy

4 August 2026
Argos logo

Reply from Argos

Hello Alan,

I am pleased to hear that our staff were helpful and that you found our website easy to use. I am also glad that your ordering and pick-up process was easy. I appreciate your positive feedback!

Thank you for your Amazing 5-star review.

Best wishes,
Sumana.

Rated 5 out of 5 stars

Fast and efficient

Fast and efficient

4 August 2026
Argos logo

Reply from Argos

Hi Maureen,

Thank you for your wonderful feedback! We're thrilled to hear that you found our service fast and efficient.

Best wishes,
Sneha.

Rated 5 out of 5 stars

Prompt service and friendly staff

Prompt service and friendly staff

4 August 2026
Argos logo

Reply from Argos

Hello Richard,

I am pleased to hear that you experienced prompt service and found our staff to be friendly. I truly appreciate your kind words and positive feedback!

Thank you for your Amazing 5-star review.

Best wishes,
Sumana.

Rated 5 out of 5 stars

Brilliant and good quality…

The lights were in perfect condition and delivered with care.

4 August 2026
Argos logo

Reply from Argos

Hello Margaret,

I am delighted to hear that your lights arrived in perfect condition and were delivered with such care. I truly appreciate your positive feedback!

Thank you for your Amazing 5-star review.

Best wishes,
Sumana.

Rated 5 out of 5 stars

I recently purchased a Lenovo Legion…

I recently purchased a Lenovo Legion laptop from Argos, and I'm extremely pleased with both the product and the service. The laptop is powerful, well-built, and performs exceptionally well for software development and other demanding tasks.

What impressed me most was the after-sales support. When my previous laptop developed a fault, the warranty and repair process was handled professionally. After assessment, the device was deemed beyond economical repair, and Argos provided a replacement without unnecessary hassle. That level of customer care gave me real confidence in buying from them again.

Overall, the purchasing experience, warranty support, and customer service have been excellent. I highly recommend Argos to anyone looking for quality products backed by reliable after-sales support. ⭐⭐⭐⭐⭐

4 August 2026
Argos logo

Reply from Argos

Hi Benson,

I am absolutely delighted to hear about your excellent experience with your new Lenovo Legion laptop and our after-sales support. It's wonderful to know that our team could provide such a smooth and professional resolution when your previous device had an issue. Your confidence in us means a great deal, and I truly appreciate your high recommendation!

Thank you for your Amazing 5-star review.

Best wishes,
Sumana.

Rated 1 out of 5 stars

Delivery service was terrible

Delivery service was terrible. No advance notice of delivery. Got 30mins notice to say delivery was on its way. I was at work. The mattress then was left in the garden. I didn't leave any instructions that I would be happy with this. Mattress itself is good. But due to terrible delivery service I would reconsider buying bulky items from argos again.

4 August 2026
Argos logo

Reply from Argos

Hi Debbie,

I am truly sorry to hear about the issues you experienced with your delivery, especially the lack of advance notice and the mattress being left in your garden without your consent. I understand your frustration and appreciate you bringing this to our attention. Your feedback is important as we strive to improve our delivery services for bulky items.

Thanks,
Sanjukta.

Rated 5 out of 5 stars

Great product easy to set up

Great product easy to set up. I initially brought one camera then went back for another one.
Also the price is very good.

4 August 2026
Argos logo

Reply from Argos

Hi Roger,

We're so glad to hear you found our product easy to set up and that you were happy enough to purchase a second camera! It's wonderful to know you also appreciate the pricing.

Best wishes,
Sneha.

Rated 5 out of 5 stars

My item was exactly as advertised

My item was exactly as advertised. So very pleased about that. It also was available to pick up within 24 hours. And most of all a very powerful light weight suction vacuum cleaner for a very good price.

4 August 2026
Argos logo

Reply from Argos

Hi David,

I am so pleased to hear that your item was exactly as advertised and that you were able to pick it up so quickly! It's wonderful that you found such a powerful, lightweight vacuum cleaner at a great price. Thank you for your amazing 5-star review!

Best wishes,
Sneha.

Rated 5 out of 5 stars

No Issues

Ordered a new spare bed, delivery came when it was suppose to. Thank you!

24 June 2026
Unprompted review
Argos logo

Reply from Argos

Hi Louise,

We're so pleased to hear that your new spare bed arrived exactly when it was expected. Thank you for sharing your positive experience with us!

Best wishes,
Sneha.

Rated 3 out of 5 stars
Argos logo

Reply from Argos

Hi Robert,

Thank you so much for letting us know I am pleased to hear that the collection service went smoothly for you!

Your feedback means a lot to us and helps us continue to deliver a great experience.

Thanks,
Sanjukta.

Rated 5 out of 5 stars

Efficient fast service

Efficient fast service! My husband purchased a bracelet for our 25th anniversary. Arrived within 24 hours and was £50 less than the actual brands online shop. Thank you Argos!!!!

4 August 2026
Argos logo

Reply from Argos

Hi Mustang,

We're so happy to hear about your husband's thoughtful anniversary gift and that our service was efficient and saved you money. We appreciate your kind words!

Best wishes,
Sneha.

Rated 5 out of 5 stars

Reliable and quick delivery

Reliable and quick delivery. Easy process start to finish

4 August 2026
Argos logo

Reply from Argos

Hi Christine,

We're so pleased to hear that you found our delivery reliable and quick, and that the entire process was easy from start to finish. Thank you for your wonderful feedback!

Best wishes,
Sneha.

Rated 5 out of 5 stars

Service excellence

Service excellence
Delivery excellence
Order perfect

4 August 2026
Argos logo

Reply from Argos

Hi Thuli,

We're delighted to hear about your excellent experience with our service and delivery. We appreciate your positive feedback!

Best wishes,
Sneha.

Rated 5 out of 5 stars

I know of order Before 12 midday I will…

I know of order Before 12 midday I will get delivery that day. What a brilliant service

4 August 2026
Argos logo

Reply from Argos

Hi Evelyn,

We're so pleased to hear you appreciate our delivery service! It's wonderful to know you find it brilliant. Thank you for your positive feedback.

Best wishes,
Sneha.

Rated 5 out of 5 stars

Excellent service very quick and easy

Excellent service very quick and easy

4 August 2026
Argos logo

Reply from Argos

Hi Nicholas,

We are so happy to hear that you found our service to be excellent, quick, and easy. Thank you for your fantastic 5-star review! We really appreciate your kind words.

Best wishes,
Sneha.

Rated 5 out of 5 stars

Easy quick and perfect thanks

Easy quick and perfect thanks

4 August 2026
Argos logo

Reply from Argos

Hi there,

We are so pleased to hear that your experience was easy, quick, and perfect! Thank you for sharing your fantastic 5-star feedback with us. We truly appreciate it.

Best wishes,
Sneha.

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